SpectraLink 8002 manual Essential Installation Pointers, Data APs may not support VoWiFi

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Essential Installation Pointers

You must update the software with the most recent code.

•Visit http://www.polycom.com/usa.en/support/voice/wi-fi/spectralink_8002_wireless.html. Additional information about updating handset code is in Chapter 3 Software License and Protocol Management.

WMM QoS must be supported and enabled on the Wi-Fi access point(s).

•When using the SpectraLink 8002 Wireless Telephones, WMM QoS is mandatory to ensure voice packets are delivered in a timely fashion. The AP must have WMM enabled. If WMM is not enabled or if the AP does not support it, the handset will stop and display an error (e.g.

No Net Found) after firmware update.

•Be aware that not all APs enable WMM by default. In fact, many APs require updated firmware to support WMM. Follow the AP’s manufacturer instructions to ensure WMM is supported and enabled.

Data APs may not support VoWiFi.

•The 8002 handset has been tested with many SMB access points. We have found that VoWiFi performance varies between AP models and even firmware versions. An AP being used for data does not guarantee satisfactory Voice over Wi-Fi performance.

•We recommend that you update to the latest AP firmware version if possible. If you experience unexpected behaviors, try a different AP type.

A TFTP server must be on the local network with the SIP configuration files present.

•A TFTP server is a required component of the LAN. The SIP configuration files (and the handset code) reside on the TFTP server and the handset retrieves the SIP files at every power up. It is not recommended or supported to have the TFTP server or call-server across a WAN.

•The handset must be configured to point to a TFTP server for the SIP configuration files. This is accomplished by setting the handset for DHCP or by using static IP addressing. See Chapter 2 SpectraLink 8002 Wireless Telephone Configuration, section Network Config.

•If the handset cannot find the files, it will stop and report an error.

A knowledge base to assist troubleshooting is available at:

http://knowledgebase.polycom.com/

PN: 1725-36034-001_B.doc	3
VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195	Fax: +44 (0)1245 808299

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Contents Administration Guide Contact Information Trademark InformationPatent Information Copyright NoticeEssential Installation Pointers Data APs may not support VoWiFiKnowledge base to assist troubleshooting is available at Page About this Guide Polycom Model NumbersRelated Documents Icons and Conventions Customer Support HotlineContents Software License and Protocol Management Programming the SIP Handset FeaturesUsing the SIP Handset Testing a Handset Diagnostic ToolsIndex Page WMM-Compatible Access Points SpectraLink Wireless Telephone OverviewSecurity Options Security Preferred Channels Quick Start GuideSIP Servers System DiagramSystem Components SpectraLink 8002 Wireless TelephoneAccess points Ethernet switchSIP Tftp server SIP serverSIP phone Tftp serverDHCP, Tftp Handset SpecificationsWMM WPA2-PSKXxxxx Startup SequenceIcon Icons shown in bold turns off when EXTSpectraLink 8002 Wireless Telephone Overview Page SpectraLink 8002 Wireless Telephone Configuration Alphanumeric string entry Admin Administration MenuOpening the Admin menu Entering and editing Admin menu optionsTo Enter Press WEP Admin menuAdmin Menu Items 2nd Level 3rd Level 4th Level 5th Level ESS IDAdmin Menu Items 2nd Level 3rd Level 4th Level 5th Level OAI On/Off Phone ConfigLicense Option SIP RegistrationNetwork Config Admin PasswordIP Address Option Meaning SpectraLink 8002 Wireless Telephone Configuration Essid Security Regulatory Domain Transmit PowerRestore Defaults DiagnosticsStandby mode, options menu User-defined Preferences Standby MenuStandby menu Standby Menu Items 2nd Level 3rd Level 4th LevelPBX Server IP Addr Firmware Version Lock Keys Ring OptionsTelephone Ring Phone Options Firmware Version System InfoPhone IP Addr Server IP AddrPage Requirements Software License and Protocol ManagementConfiguration Process Software License and Protocol Management Page Programming the SIP Handset Features SIP Tftp Server Configuration FilesGuidelines Handset-specific files e.g. sip3001.cfg Generic file sipallusers.cfgParameter Value Description Proxy server commandsECS ZeroMailsubscr Mailnotify AuthCodecs Favorite SIPallusers.cfg Sample Configuration Files# PROXY1MAILACCESS = PROXY1KEEPALIVESECS=14 #PROXY1ADDR #PROXY2ADDR Sample handset-specific fileLINE1 LINE2CALLID Overview Using the SIP HandsetLine indicators Handset DisplayHandset icons Signal strengthBattery charge Indicator FunctionDownload Standby mode on-hookActive mode off-hook Handset modesMessaging mode SoftkeysSoftkey Name Displayed… Press to… Softkey Name Displayed… Press to… Menus Line menuFavorites menu Menu display FCN menuIf you want to… Then… Feature activationHandset Operation Alphanumeric dialingLine 1 your dial number To dialed number Hold Rej Mute Line 1 your dial number Fr caller ID Answ Rej =Fr caller ID Rsme Mute End If you want to… Then… OAI Page Testing a Handset Page Site Survey Diagnostic ToolsM T E e e e M G g g g g P p Solving coverage issues Diagnostics ModeM m m c h s s a i d M m c h s s m n e m E m ScreenC o u N n n A s U n t Syslog Mode AP MAC Message type ErrorsEvents Full MACCall Start Call type telephony, OAI, PTT Messages are formatted like the following example Conducting a site survey Certifying the InstallationPN 1725-36034-001B.doc Message Description Software MaintenanceUpgrading handsets Normal download messagesTftp Download failure or recovery messagesCapacity TroubleshootingAccess point problems Range/out-of-rangeTransmission obstructions Configuration problemsHandset Status Messages Message Description ActionAssert Message Description Action Dhcp OFF Do not PowerEssid LANCRC Message Description Action Page Countries Max. Power Limit peak powerAppendix a Regulatory Domains Domain Band Channels Identifier 4000 2.4745 MHzPN 1725-36034-001B.doc Coverage Coverage test Index