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Troubleshooting
On occasion, you may run into transmission problems due to any number of factors originating from the wireless LAN. SpectraLink 8002 Wireless Telephones can exhibit transmission problems in several ways. They can cease functioning properly, display error messages, or display incorrect data. When using and troubleshooting handsets, consider the following problem sources to determine the best method of approaching any specific situation. In additional to the information in this document, you may refer to the knowledge base at http://knowledgebase.polycom.com.
The most
Access point problems
Most, but not all, handset audio problems have to do with AP range, positioning, and capacity. Performing a site survey as described in this document can isolate the AP causing these types of problems. If the handset itself is suspected, conduct a parallel site survey with a handset that is known to be properly functioning.
In range/out-of-range
Service will be disrupted if a user moves outside the area covered by the wireless LAN APs. Service is restored if the user moves back within range. If a call drops because a user moves
Capacity
Basic WMM does not provide the capability of regulating capacity on an AP. If capacity issues are a concern, please consult your service representative.
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