SpectraLink 8002 manual Diagnostics Mode, Solving coverage issues

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SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)

Solving coverage issues

Coverage issues are best resolved by adding and/or relocating APs.

Overlap issues may be resolved by reassigning channels to the APs or by relocating the APs. See Chapter 10 Troubleshooting under Access Point Problems for more information.

Diagnostics Mode

The Diagnostics Mode is used to evaluate the overall quality of the link between the handset, AP, and infrastructure side equipment, such as proxy server. Unlike site survey, the Diagnostics Mode is used while the functional code is running, and during a call.

When Diagnostics Mode is turned on in the Admin menu, the handset can display diagnostic screens any time it is active (in a call).

Start the display of diagnostic information by pressing the MENU key. Pressing the MENU key multiple times will cycle through the various screens and the normal off-hook (proxy server) display. The numeric icon at the top of the display indicates what screen number is being displayed. For example, the first time the MENU key is pressed, the 1 icon is shown, and the first set of counters is displayed. The next time it is pressed, the 2 icon is shown, and the next set of counters is displayed. The screens will be cycled through in this fashion until there are no more screens to be displayed, after which the screen returns to the normal off-hook proxy server screen.

Note that the normal use of the MENU key is not available if Diagnostics Mode is enabled.

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Contents Administration Guide Trademark Information Patent InformationCopyright Notice Contact InformationData APs may not support VoWiFi Essential Installation PointersKnowledge base to assist troubleshooting is available at Page Polycom Model Numbers About this GuideRelated Documents Customer Support Hotline Icons and ConventionsContents Programming the SIP Handset Features Using the SIP HandsetTesting a Handset Diagnostic Tools Software License and Protocol ManagementIndex Page SpectraLink Wireless Telephone Overview WMM-Compatible Access PointsSecurity Options Quick Start Guide Security Preferred ChannelsSystem Diagram SIP ServersSpectraLink 8002 Wireless Telephone Access pointsEthernet switch System ComponentsSIP server SIP phoneTftp server SIP Tftp serverHandset Specifications WMMWPA2-PSK DHCP, TftpStartup Sequence Icon Icons shown in bold turns off whenEXT XxxxxSpectraLink 8002 Wireless Telephone Overview Page SpectraLink 8002 Wireless Telephone Configuration Admin Administration Menu Opening the Admin menuEntering and editing Admin menu options Alphanumeric string entryTo Enter Press Admin menu Admin Menu Items 2nd Level 3rd Level 4th Level 5th LevelESS ID WEPAdmin Menu Items 2nd Level 3rd Level 4th Level 5th Level Phone Config License OptionSIP Registration OAI On/OffAdmin Password Network ConfigIP Address Option Meaning SpectraLink 8002 Wireless Telephone Configuration Essid Security Transmit Power Regulatory DomainDiagnostics Restore DefaultsUser-defined Preferences Standby Menu Standby mode, options menuStandby Menu Items 2nd Level 3rd Level 4th Level Standby menuPBX Server IP Addr Firmware Version Ring Options Lock KeysTelephone Ring Phone Options System Info Phone IP AddrServer IP Addr Firmware VersionPage Software License and Protocol Management RequirementsConfiguration Process Software License and Protocol Management Page SIP Tftp Server Configuration Files Programming the SIP Handset FeaturesGuidelines Generic file sipallusers.cfg Handset-specific files e.g. sip3001.cfgProxy server commands Parameter Value DescriptionZero ECSMailsubscr Auth MailnotifyCodecs Favorite Sample Configuration Files SIPallusers.cfg# PROXY1MAILACCESS = PROXY1KEEPALIVESECS=14 Sample handset-specific file #PROXY1ADDR #PROXY2ADDRLINE1 LINE2CALLID Using the SIP Handset Line indicatorsHandset Display OverviewSignal strength Battery chargeIndicator Function Handset iconsStandby mode on-hook Active mode off-hookHandset modes DownloadSoftkeys Messaging modeSoftkey Name Displayed… Press to… Softkey Name Displayed… Press to… Line menu MenusFavorites menu FCN menu Menu displayFeature activation Handset OperationAlphanumeric dialing If you want to… Then…Line 1 your dial number To dialed number Hold Rej Mute Line 1 your dial number Fr caller ID Answ Rej =Fr caller ID Rsme Mute End If you want to… Then… OAI Page Testing a Handset Page Diagnostic Tools Site SurveyM T E e e e M G g g g g P p Diagnostics Mode Solving coverage issuesScreen M m m c h s s a i d M m c h s s m n e m E mC o u N n n A s U n t Syslog Mode Message type Errors Events FullMAC AP MACCall Start Call type telephony, OAI, PTT Messages are formatted like the following example Certifying the Installation Conducting a site surveyPN 1725-36034-001B.doc Software Maintenance Upgrading handsetsNormal download messages Message DescriptionDownload failure or recovery messages TftpTroubleshooting Access point problemsRange/out-of-range CapacityConfiguration problems Transmission obstructionsMessage Description Action Handset Status MessagesAssert Message Description Action Dhcp Do not Power OFFLAN EssidCRC Message Description Action Page Max. Power Limit peak power Appendix a Regulatory DomainsDomain Band Channels Identifier 4000 2.4745 MHz CountriesPN 1725-36034-001B.doc Index Coverage Coverage test