SpectraLink 8002 manual Lan, Essid

Page 93

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Troubleshooting

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Message

 

 

Description

 

 

 

 

Action

 

 

 

 

 

No Host IP (Addr)

 

The handset is configured for “static

 

Enter a valid IP address in the

 

 

 

 

 

 

IP” (as opposed to “use DHCP”)

 

configuration settings or change to “use

 

 

 

 

 

 

and no valid host IP address (the

 

DHCP.”

 

 

 

 

 

 

 

 

handset’s IP address) has been

 

 

 

 

 

 

 

 

 

 

 

entered.

 

 

 

 

 

 

 

 

 

 

 

No IP Address

Invalid handset IP address.

 

 

Check the IP address of the handset and

 

 

 

 

 

 

 

 

 

 

 

 

 

reconfigure if required, or change to “use

 

 

 

 

 

 

 

 

 

 

 

 

 

DHCP”.

 

 

 

 

No Net Access

 

Cannot

communicate

with

LAN

 

Verify the AP connectivity to the LAN.

 

 

 

 

 

 

devices through

the WLAN

(such

 

Verify

that all

the

WEP settings in the

 

 

 

 

 

 

as PBX).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

handset match those in the APs.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

No

Net

Found

 

Handset

cannot

find

any

APs

 

 

 

 

 

 

 

No APs

 

 

This indicates any of the following:

 

 

 

 

 

 

 

 

 

 

 

No radio link.

 

 

 

 

Verify that the AP is turned on. Verify

 

 

 

 

 

 

 

 

 

 

 

 

 

WMM is enabled on AP. WMM is

 

 

 

 

 

 

 

 

 

 

 

 

 

mandatory.

 

 

 

 

 

 

 

 

No

ESSID:

Auto-learn

not

 

Verify the ESSID of the wireless LAN and

 

 

 

 

 

 

supported (or) incorrect ESSID.

 

enter or Auto learn it again if required.

 

 

 

 

 

 

AP does not support appropriate

 

Check the AP configuration.

 

 

 

 

 

 

data rates.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Out of range.

 

 

 

 

Try getting closer to an AP. Check to see

 

 

 

 

 

 

 

 

 

 

 

 

 

if other handsets are working within the

 

 

 

 

 

 

 

 

 

 

 

 

 

same range of an AP. If so, check the

 

 

 

 

 

 

 

 

 

 

 

 

 

ESSID of this handset.

 

 

 

 

 

 

Incorrect Security settings.

 

 

Verify that all the Security settings in the

 

 

 

 

 

 

 

 

 

 

 

 

 

handset match those in the APs.

 

 

No

Net

Found

 

x…x

=

AP

MAC

address.

 

Check AP and handset network settings

 

 

xxxxxxxxxxxx

yy

 

yy

=

AP

signal

strength.

 

such as ESSID, Security, Reg domain and

 

 

 

 

 

 

Handset cannot find a suitable AP;

 

Tx

 

 

power.

 

 

 

 

 

 

displays MAC and signal strength

 

Ensure

APs

are

configured correctly.

 

 

 

 

 

 

of “best” non-suitable AP found.

 

Try Site Survey mode to determine a more

 

 

 

 

 

 

 

 

 

 

 

 

 

specific

 

cause.

 

 

 

 

 

 

 

 

 

 

 

 

 

Enable WMM in the APs.

 

 

No PBX Response

 

The handset has exceeded its

 

Verify that proxy server IP address and

 

 

 

 

 

 

retransmission limit with no ACK

 

port are properly configured.

 

 

 

 

 

 

response from proxy server.

 

 

 

 

 

 

 

 

No Reg Domain

Regulatory Domain not set.

 

 

Configure the Regulatory Domain in the

 

 

 

 

 

 

 

 

 

 

 

 

 

handset.

 

 

 

 

No SIP DHCP

 

DHCP is configured but no valid

 

Check DHCP server configuration for

 

 

 

 

 

 

SIP option 43 was found.

 

 

 

option 43 and reconfigure if required.

 

 

No SW Found

 

A required software component has

 

Check that the handset license type

 

 

 

 

 

 

not been identified.

 

 

 

(number) has a corresponding entry in the

 

 

 

 

 

 

 

 

 

 

 

 

 

slnk_cfg.cfg file.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Check that the pd11wsd.bin and

 

 

 

 

 

 

 

 

 

 

 

 

 

pi110001.bin entries exist in under this

 

 

 

 

 

 

 

 

 

 

 

 

 

license type in the slnk_cfg.cfg file.

 

 

PN: 1725-36034-001_B.doc

 

 

 

 

 

 

 

 

 

93

 

VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299

Image 93
Contents Administration Guide Patent Information Trademark InformationCopyright Notice Contact InformationEssential Installation Pointers Data APs may not support VoWiFiKnowledge base to assist troubleshooting is available at Page About this Guide Polycom Model NumbersRelated Documents Icons and Conventions Customer Support HotlineContents Using the SIP Handset Programming the SIP Handset FeaturesTesting a Handset Diagnostic Tools Software License and Protocol ManagementIndex Page WMM-Compatible Access Points SpectraLink Wireless Telephone OverviewSecurity Options Security Preferred Channels Quick Start GuideSIP Servers System DiagramAccess points SpectraLink 8002 Wireless TelephoneEthernet switch System ComponentsSIP phone SIP serverTftp server SIP Tftp serverWMM Handset SpecificationsWPA2-PSK DHCP, TftpIcon Icons shown in bold turns off when Startup SequenceEXT XxxxxSpectraLink 8002 Wireless Telephone Overview Page SpectraLink 8002 Wireless Telephone Configuration Opening the Admin menu Admin Administration MenuEntering and editing Admin menu options Alphanumeric string entryTo Enter Press Admin Menu Items 2nd Level 3rd Level 4th Level 5th Level Admin menuESS ID WEPAdmin Menu Items 2nd Level 3rd Level 4th Level 5th Level License Option Phone ConfigSIP Registration OAI On/OffNetwork Config Admin PasswordIP Address Option Meaning SpectraLink 8002 Wireless Telephone Configuration Essid Security Regulatory Domain Transmit PowerRestore Defaults DiagnosticsStandby mode, options menu User-defined Preferences Standby MenuStandby menu Standby Menu Items 2nd Level 3rd Level 4th LevelPBX Server IP Addr Firmware Version Lock Keys Ring OptionsTelephone Ring Phone Options Phone IP Addr System InfoServer IP Addr Firmware VersionPage Requirements Software License and Protocol ManagementConfiguration Process Software License and Protocol Management Page Programming the SIP Handset Features SIP Tftp Server Configuration FilesGuidelines Handset-specific files e.g. sip3001.cfg Generic file sipallusers.cfgParameter Value Description Proxy server commandsECS ZeroMailsubscr Mailnotify AuthCodecs Favorite SIPallusers.cfg Sample Configuration Files# PROXY1MAILACCESS = PROXY1KEEPALIVESECS=14 #PROXY1ADDR #PROXY2ADDR Sample handset-specific fileLINE1 LINE2CALLID Line indicators Using the SIP HandsetHandset Display OverviewBattery charge Signal strengthIndicator Function Handset iconsActive mode off-hook Standby mode on-hookHandset modes DownloadMessaging mode SoftkeysSoftkey Name Displayed… Press to… Softkey Name Displayed… Press to… Menus Line menuFavorites menu Menu display FCN menuHandset Operation Feature activationAlphanumeric dialing If you want to… Then…Line 1 your dial number To dialed number Hold Rej Mute Line 1 your dial number Fr caller ID Answ Rej =Fr caller ID Rsme Mute End If you want to… Then… OAI Page Testing a Handset Page Site Survey Diagnostic ToolsM T E e e e M G g g g g P p Solving coverage issues Diagnostics ModeM m m c h s s a i d M m c h s s m n e m E m ScreenC o u N n n A s U n t Syslog Mode Events Full Message type ErrorsMAC AP MACCall Start Call type telephony, OAI, PTT Messages are formatted like the following example Conducting a site survey Certifying the InstallationPN 1725-36034-001B.doc Upgrading handsets Software MaintenanceNormal download messages Message DescriptionTftp Download failure or recovery messagesAccess point problems TroubleshootingRange/out-of-range CapacityTransmission obstructions Configuration problemsHandset Status Messages Message Description ActionAssert Message Description Action Dhcp OFF Do not PowerEssid LANCRC Message Description Action Page Appendix a Regulatory Domains Max. Power Limit peak powerDomain Band Channels Identifier 4000 2.4745 MHz CountriesPN 1725-36034-001B.doc Coverage Coverage test Index