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| Troubleshooting |
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| Message |
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| Action |
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| No Host IP (Addr) |
| The handset is configured for “static |
| Enter a valid IP address in the |
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| IP” (as opposed to “use DHCP”) |
| configuration settings or change to “use |
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| and no valid host IP address (the |
| DHCP.” |
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| handset’s IP address) has been |
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| entered. |
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| No IP Address | Invalid handset IP address. |
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| Check the IP address of the handset and |
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| reconfigure if required, or change to “use |
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| DHCP”. |
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| No Net Access |
| Cannot | communicate | with | LAN |
| Verify the AP connectivity to the LAN. |
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| devices through | the WLAN | (such |
| Verify | that all | the | WEP settings in the |
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| as PBX). |
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| handset match those in the APs. |
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| No | Net | Found |
| Handset | cannot | find | any | APs |
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| No APs |
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| No radio link. |
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| Verify that the AP is turned on. Verify |
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| WMM is enabled on AP. WMM is |
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| mandatory. |
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| No | ESSID: | not |
| Verify the ESSID of the wireless LAN and |
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| supported (or) incorrect ESSID. |
| enter or Auto learn it again if required. |
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| AP does not support appropriate |
| Check the AP configuration. |
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| data rates. |
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| Out of range. |
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| Try getting closer to an AP. Check to see |
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| if other handsets are working within the |
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| same range of an AP. If so, check the |
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| ESSID of this handset. |
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| Incorrect Security settings. |
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| Verify that all the Security settings in the |
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| handset match those in the APs. |
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| No | Net | Found |
| x…x | = | AP | MAC | address. |
| Check AP and handset network settings |
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| xxxxxxxxxxxx | yy |
| yy | = | AP | signal | strength. |
| such as ESSID, Security, Reg domain and |
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| Handset cannot find a suitable AP; |
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| power. |
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| displays MAC and signal strength |
| Ensure | APs | are | configured correctly. |
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| of “best” |
| Try Site Survey mode to determine a more |
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| specific |
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| Enable WMM in the APs. |
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| No PBX Response |
| The handset has exceeded its |
| Verify that proxy server IP address and |
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| retransmission limit with no ACK |
| port are properly configured. |
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| response from proxy server. |
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| No Reg Domain | Regulatory Domain not set. |
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| Configure the Regulatory Domain in the |
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| handset. |
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| No SIP DHCP |
| DHCP is configured but no valid |
| Check DHCP server configuration for |
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| SIP option 43 was found. |
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| option 43 and reconfigure if required. |
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| No SW Found |
| A required software component has |
| Check that the handset license type |
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| not been identified. |
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| (number) has a corresponding entry in the |
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| slnk_cfg.cfg file. |
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| Check that the pd11wsd.bin and |
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| pi110001.bin entries exist in under this |
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| license type in the slnk_cfg.cfg file. |
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| PN: |
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| 93 |
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VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299