SpectraLink 8002 manual Dhcp

Page 91

 

 

 

 

 

 

Troubleshooting

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Message

 

Description

 

Action

 

 

 

Checking DHCP IP

 

The handset is retrieving DHCP

 

None. This is informational only.

 

 

 

 

information from the DHCP server.

 

 

 

 

 

CRC Code Error

 

The software which has been TFTP

 

Try the download again; it is possible the

 

 

 

 

downloaded has a bad redundancy

 

software was corrupted during download. If

 

 

 

 

code check.

 

the error repeats, check that the download

 

 

 

 

 

 

 

image on the TFTP server is not corrupted.

 

 

Code Mismatch!

 

The software loaded into the

 

Verify the License option value is correct.

 

 

 

 

handset is incorrect for this model

 

Replace the software image on the TFTP

 

 

 

 

handset.

 

 

server with software that is correct for the

 

 

 

 

 

 

 

handset model.

 

 

 

DCA Timeout

 

The handset has detected a fault

 

Turn the handset off, then on again. If error

 

 

 

 

for which it cannot recover, possibly

 

persists, contact Polycom

Technical

 

 

 

 

due to a failure to acquire any

 

Support and report the error.

 

 

 

 

 

network.

 

 

 

 

 

 

DHCP Error (1-5)

DHCP Error 1.

 

The handset cannot locate a DHCP server.

 

 

 

 

 

 

 

It will try every four seconds until a server

 

 

 

 

 

 

 

is located.

 

 

 

 

 

DHCP Error 2.

 

The handset has not received a response

 

 

 

 

 

 

 

from the server for a request to an IP

 

 

 

 

 

 

 

address. It will retry until a server is found.

 

 

 

 

DHCP Error 3.

 

The server refuses to lease the handset an

 

 

 

 

 

 

 

IP address. It will keep trying.

 

 

 

 

 

DHCP Error 4.

 

The server offered the handset a lease that

 

 

 

 

 

 

 

is too short. The minimum lease time is 10

 

 

 

 

 

 

 

minutes but Polycom recommends at least

 

 

 

 

 

 

 

one-hour minimum lease

time. The

 

 

 

 

 

 

 

handset will stop trying. Reconfigure the

 

 

 

 

 

 

 

server and power cycle the handset.

 

 

 

 

DHCP Error 5.

 

Failure during WEP Key rotation process

 

 

 

 

 

 

 

(proprietary feature).

 

 

 

DHCP Lease Exp

 

y…y = DHCP server IP address.

 

The handset failed to renew its DHCP

 

 

yyy.yyy.yyy.yyy

 

DHCP is not responding to renewal

 

lease, either because the DHCP server is

 

 

 

 

 

not running, or because the configuration

 

 

 

 

attempts .

 

 

 

 

 

 

has been changed by the administrator.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The handset will attempt to negotiate a

 

 

 

 

 

 

 

new lease, which will either work, or it will

 

 

 

 

 

 

 

change to one of the above DHCP errors

 

 

 

 

 

 

 

(1 through 4).

 

 

 

DHCP NACK error

 

y…y = DHCP server IP address.

 

The DHCP lease currently in use by the

 

 

yyy.yyy.yyy.yyy

 

DHCP

server explicitly refused

 

handset is no longer valid, which forces the

 

 

 

 

renewal.

 

 

handset to restart. This problem should

 

 

 

 

 

 

 

resolve itself on the restart. If it does not,

 

 

 

 

 

 

 

the problem is in the DHCP server.

 

 

DL Not On Sector

 

Handset

software download files

 

Obtain new software per Software

 

 

 

 

are incorrect or corrupted.

 

Maintenance.

 

 

 

PN: 1725-36034-001_B.doc

 

 

 

91

 

VoIPon www.voipon.co.uk sales@voipon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299

Image 91
Contents Administration Guide Contact Information Trademark InformationPatent Information Copyright NoticeData APs may not support VoWiFi Essential Installation PointersKnowledge base to assist troubleshooting is available at Page Polycom Model Numbers About this GuideRelated Documents Icons and Conventions Customer Support HotlineContents Software License and Protocol Management Programming the SIP Handset FeaturesUsing the SIP Handset Testing a Handset Diagnostic ToolsIndex Page WMM-Compatible Access Points SpectraLink Wireless Telephone OverviewSecurity Options Security Preferred Channels Quick Start GuideSIP Servers System DiagramSystem Components SpectraLink 8002 Wireless TelephoneAccess points Ethernet switchSIP Tftp server SIP serverSIP phone Tftp serverDHCP, Tftp Handset SpecificationsWMM WPA2-PSKXxxxx Startup SequenceIcon Icons shown in bold turns off when EXTSpectraLink 8002 Wireless Telephone Overview Page SpectraLink 8002 Wireless Telephone Configuration Alphanumeric string entry Admin Administration MenuOpening the Admin menu Entering and editing Admin menu optionsTo Enter Press WEP Admin menuAdmin Menu Items 2nd Level 3rd Level 4th Level 5th Level ESS IDAdmin Menu Items 2nd Level 3rd Level 4th Level 5th Level OAI On/Off Phone ConfigLicense Option SIP RegistrationAdmin Password Network ConfigIP Address Option Meaning SpectraLink 8002 Wireless Telephone Configuration Essid Security Regulatory Domain Transmit PowerRestore Defaults DiagnosticsStandby mode, options menu User-defined Preferences Standby MenuStandby Menu Items 2nd Level 3rd Level 4th Level Standby menuPBX Server IP Addr Firmware Version Ring Options Lock KeysTelephone Ring Phone Options Firmware Version System InfoPhone IP Addr Server IP AddrPage Requirements Software License and Protocol ManagementConfiguration Process Software License and Protocol Management Page SIP Tftp Server Configuration Files Programming the SIP Handset FeaturesGuidelines Handset-specific files e.g. sip3001.cfg Generic file sipallusers.cfgParameter Value Description Proxy server commandsZero ECSMailsubscr Auth MailnotifyCodecs Favorite SIPallusers.cfg Sample Configuration Files# PROXY1MAILACCESS = PROXY1KEEPALIVESECS=14 #PROXY1ADDR #PROXY2ADDR Sample handset-specific fileLINE1 LINE2CALLID Overview Using the SIP HandsetLine indicators Handset DisplayHandset icons Signal strengthBattery charge Indicator FunctionDownload Standby mode on-hookActive mode off-hook Handset modesSoftkeys Messaging modeSoftkey Name Displayed… Press to… Softkey Name Displayed… Press to… Line menu MenusFavorites menu Menu display FCN menuIf you want to… Then… Feature activationHandset Operation Alphanumeric dialingLine 1 your dial number To dialed number Hold Rej Mute Line 1 your dial number Fr caller ID Answ Rej =Fr caller ID Rsme Mute End If you want to… Then… OAI Page Testing a Handset Page Site Survey Diagnostic ToolsM T E e e e M G g g g g P p Solving coverage issues Diagnostics ModeM m m c h s s a i d M m c h s s m n e m E m ScreenC o u N n n A s U n t Syslog Mode AP MAC Message type ErrorsEvents Full MACCall Start Call type telephony, OAI, PTT Messages are formatted like the following example Conducting a site survey Certifying the InstallationPN 1725-36034-001B.doc Message Description Software MaintenanceUpgrading handsets Normal download messagesTftp Download failure or recovery messagesCapacity TroubleshootingAccess point problems Range/out-of-rangeTransmission obstructions Configuration problemsMessage Description Action Handset Status MessagesAssert Message Description Action Dhcp OFF Do not PowerEssid LANCRC Message Description Action Page Countries Max. Power Limit peak powerAppendix a Regulatory Domains Domain Band Channels Identifier 4000 2.4745 MHzPN 1725-36034-001B.doc Coverage Coverage test Index