SpectraLink 8002 manual Handset Status Messages, Message Description Action, Assert

Troubleshooting

Handset Status Messages

SpectraLink Wireless Telephone status messages provide information about the SpectraLink 8002 Wireless Telephone’s communication with the AP and host telephone system. The following table summarizes, in alphabetical order, the status messages.

Message		Description				Action
Address Mismatch		Handset	software	download files		Download new software from the
		are incorrect or corrupted.				SpectraLink	website	per	Software
						Maintenance.
ASSERT	xxx c	The handset has detected a fault				Record the	error code	so	it can be
Line yyy		from which it cannot recover.				reported.
						Turn the handset off then on again.
						If error persists, try registering a different
						handset to this telephone port.
						If error still persists, contact Polycom
						Technical Support and report the error.
Assoc	Failed	x…x = AP MAC address.				Check handset and AP security settings.
xxxxxxxxxxxx		Handset	association was		refused	Ensure AP is configured per Configuration
		by AP; displays MAC of failing AP.				Note.
						Try another AP.
Assoc	Timeout	x…x = AP MAC address.				Check handset and AP security settings.
xxxxxxxxxxxx		Handset did not receive association				Ensure AP is configured per Configuration
		response from AP; displays MAC of				Note.
		failing AP.				Try another AP.
Auth	Failed	x…x = AP MAC address.				Check handset and AP security settings.
xxxxxxxxxxxx		Handset authentication was refused				Ensure AP is configured per Configuration
		by AP; displays MAC of failing AP.				Note.
						Try another AP.
Auth	Timeout	x…x = AP MAC address.				Check handset and AP security settings.
xxxxxxxxxxxx		Handset	did	not	receive	Ensure AP is configured per Configuration
		authentication response from AP;				Note.
		displays MAC of failing AP.				Try another AP.
Bad Code Type xx		xx, yy = software license types.				Check current handset license selection,
Expected	Code	Handset software does not match				slnk.cfg.cfg file contents. If necessary
Type yy		current handset license selection.				obtain new software per Software
						Maintenance.
Bad Config		Some	needed	configuration		Check all required handset configuration
		parameter has not been set.				parameters for valid settings.
Bad ESSID		The handset is configured for “static				Enter an ESSID in the configuration
		ESSID” (as opposed to “Learn				settings or change to one of the “Learn”
		once” or “Learn always”), and no				modes.
		ESS ID has been entered.
PN: 1725-36034-001_B.doc									89

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