Jabra FAQs and Troubleshooting, How do I pair my headset with the Jabra GO 6470 base?

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12. FAQs and Troubleshooting

QWhy won’t my headset pair with my mobile phone? A Please check the following:

-Make sure that the headset is charged and in pairing mode. If the headset is already turned on, use the headset’s multi-function button to turn it off (press and hold for 4 seconds), then turn it back on to pairing mode (press and hold for 4 seconds). Please note that in pairing mode, its LED is a constant blue color. If it shows red, the headset needs charging.

-Make sure that Bluetooth® is active on your mobile phone and put it into Bluetooth® pairing mode. The exact procedure for doing this varies according to model and brand, so check your mobile phone user manual for details.

-Remember that the headset identifies itself as “Jabra GO 6400” — you need to find and select this on your phone. You might also be prompted to enter the pass code “0000” (four zeros) to accept pairing. If you are still having trouble, see the section “Pairing with Bluetooth® Wireless Technology Devices” for further help.

Q How do I pair my headset with the Jabra GO 6470 base?

AIf you dock a Jabra GO 6470 base and headset that are not paired, the touch screen asks if you would like to pair them (thereby removing the previously paired headset, if there is one, from the base’s pairing table). Touch the ‘confirm’ icon to pair them; touch the ‘cancel’ icon to prevent pairing (while still charging the headset). Please note that if you dock a headset to a Jabra GO 6470 base with which it is already paired, no pairing notification will appear.

QWhy won’t my headset pair with the USB Bluetooth® Adapter? A Please check the following:

-Make sure that the headset is charged and in pairing mode – see above.

-Make sure that the adapter is in pairing mode. With the adapter attached to the PC, press and hold the adapter’s multi-function button down for 2 seconds to put it into pairing mode. In pairing mode, its LED is a constant blue color. If you are still having trouble, see the section called “Pairing the Adapter and Headset” in the user manual for more information.

Q Why doesn’t my computer detect the Jabra GO 6470 base?

ATry connecting the base to another USB port on the PC. Also, please note that it must be a direct connection, i.e. with no USB hub in between.

Q I can’t contact the dial-in server. What should I do?

A Let the touch screen wizard guide you — you can retry the automatic setup or try a manual setup of your desk phone.

You can also choose to retry the cable setup. See the section “Configuring the Jabra GO base for your desk phone” in the user manual for more information.

QWhy doesn’t my headset work with my softphone / mobile phone? A Please check the following:

-Make sure the headset is charged. The LED lights up a constant green color when fully charged.

-Make sure you are within range of the Jabra GO 6470 base or mobile phone. See the question concerning range, below.

-The base or mobile phone and the headset may no longer be paired. See the section in the user manual about pairing these devices.

QMy headband / earhook / neckband is broken. How do I get another one? A Simply contact your local Jabra supplier and place an order.

You can find the part numbers in the section “Optional Accessories” in the user manual.

Jabra GO 6470 User manual

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Contents Jabra GO Contents Daily Use Calling, Answering and Hanging Up 10.3 Jabra GO Touchscreen Base10.1 10.211.5 11.111.2 11.4Introduction Jabra GO Headset featuresJabra GO Base features Jabra GO Travel Charger featuresProtection level Criteria for selecting Important Safety InformationRead the Safety guide Protecting your Hearing with SafeTone Intellitone Noise-Exposure ProtectionOther Specifications Care and MaintenanceProduct Overview Package ContentsJabra GO 6400 series accessories Optional AccessoriesMultifunction button answer/end call, among other functions Jabra GO Headset DiagramJabra GO base, seen from the front and back, respectively Jabra GO Base DiagramSetup Overview and Background System Setup and ConnectionsApply Power to the Jabra GO Base Quick-Start Setup WizardAssembling the Jabra GO Base and Headset Wearing the Jabra GO headset in various styles Assemble the HeadsetPlace the Headset in its Cradle Desk phone with headset port Connecting the Jabra GO Base to Your Desk PhoneIdentifying Your Desk Phone Features Standard desk phoneConnecting to a desk phone without a headset port Connecting to a Desk Phone without a Headset PortConnecting to a Proprietary Headset Port Connecting to a Standard Headset PortSetting the Clear Dial-tone Switch to find a Clear Dial-tone Configuring the Jabra GO Base for Your Desk PhoneIf the Jabra GO base cannot contact the Jabra test server Setting the Microphone LevelSet microphone level Using a Handset Lifter or Electronic HookswitchGN1000 Connecting to the GN1000 Remote Handset LifterGN1000 Connecting to a Load-detect equipped Phone Connecting to a Phone with an Electronic HookswitchConnecting to a Phone using RHL Mode Configuring the base for your softphone Connecting the Jabra GO Base to Your ComputerPairing Your Headset with a Mobile Phone Installing and Running the Jabra PC Suite Check for Updates result window in Jabra Control Center Applying Firmware UpdatesCentral Administration and Mass Deployment Target Phone Concept Headset Controls and IndicatorsHeadset Visual and Audio Indicators Daily Use Calling, Answering and Hanging UpStandard Mobile Phone Dialing How to Make a CallCalling through a Softphone Voice-Activated Mobile Phone DialingCalling through a Desk Phone How to answer a callDo one of the following to answer the call Hanging upFor all other types of phones Switching between Your Phone and Headset Controlling the Speaker Volume and MicrophoneDesk Phones Managing Call Collisions and Call Waiting Last Number RedialManaged from the headset Listening to MusicAttaching the Ear Hook for either Ear How to Wear the HeadsetJabra GO Headset Assembling or Changing the Wearing StyleAttaching the Head- or Neckband Pairing with Bluetooth wireless technology DevicesPairing the Headset with a Mobile Phone Replacing the EarbudManaging Your Bluetooth Connections Pairing the Headset with a Jabra GO BaseGesture name How to make it Headset Controls and SignalsAudio signal tones Headset visual indicatorFunction Tap Double Press Long Press State or event Tone description Headset Signal TonesHeadset Visual Indicators LED Choosing Voice or Tones for Target indicatorsHeadset state Recharging the Headset Battery Indicators and RechargePOwer save mode Battery indicatorsNarrowband vs. Wideband Audio High capacity Jabra Go InstallationsStaying within Range Microphone Noise BlackoutClearing the Bluetooth Pairing Table Managing Bluetooth Connections and the Pairing TableMaking and changing Connections Mobile phone connection is lost Status bar Jabra GO Base Connections and SetupUsing the Touchscreen Jabra GO Touchscreen BaseFor MSH Users Only Standard OperationCall Options Call options menuPC & Softphone Phone menuManaging Call Collision Msh phone active call screenOne or more calls on hold call waiting Managing Call WaitingManaging call waiting one or more calls are on hold Settings SettingS MenuHeadset Docking-Operation Advanced settings menuReplacing the Cradle Jabra GO Base Audio IndicatorsSetup Wizard touch here to run the whole setup wizard Theft ProtectionShown Web conferencingOverview what is possible? Audio-hold and call switchingCall Switching To display Audio On-HOLDJabra GO Travel Charger Diagram Using the Jabra GO Travel ChargerStoring the Headset and USB Bluetooth Adapter Communicating with a PC Charging the Headset with the Travel ChargerJabra Link 350 USB Bluetooth Adapter Setup and Connection Jabra Link 350 USB Bluetooth AdapterJabra Link 350 USB Bluetooth Adapter Diagram Purpose of the USB Bluetooth AdapterSlow-flashing green light Pairing the Adapter and HeadsetConstant blue light Function Tap Press Jabra Link 350 USB Bluetooth Adapter Visual IndicatorsJabra Link 350 USB Bluetooth Adapter MFB Adapter Status LED SignalCan’t contact the dial-in server. What should I do? FAQs and TroubleshootingWhy doesn’t my computer detect the Jabra GO 6470 base? How do I pair my headset with the Jabra GO 6470 base?Hear myself when I talk using my desk phone. What can I do? What is the Talk Time of a Jabra GO 6400 HEADSET? What is the range on the Jabra GO 6470?USA and Canada Getting AssistanceEurope Middle East/AfricaHeadset Technical SpecificationsHeadset Hearing Protection Materials and Allergies Headset BatteryJabra GO Base Jabra Link 350 USB Bluetooth Adapter Jabra GO Travel Charger Certifications and Safety ApprovalsProduct Disposal GlOSSARY Softphone driver USB Bluetooth adapterWideband audio RevD
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