Jabra GO 6470 Audio-hold and call switching, Overview what is possible?, Call Switching

9. Audio-hold and call switching

9.1Overview — what is possible?

An active call can be put on audio-holdat any time. This means that audio from that phone is no longer routed to the headset; the audio link between the phone and the headset is broken. You can later choose to re-establish the audio link and resume the call.

Note: Putting an active call on audio-hold is NOT the same as putting a call on hold in the usual (telephony) sense of the term. You put a call on audio-hold on the Jabra base, breaking the audio link between the phone that has the call and the headset. The call’s audio is disconnected internally in the Jabra base.

In the telephony sense of the term, you put an active call on hold in the phone system; here the audio link remains open. This is a function of the telephone system.

You can switch your headset’s audio between a call that is on audio-hold and one that is active (in the foreground on the Jabra base touchscreen) — for example between a held call on your deskphone and a current call on your mobile phone. This is termed call switching.

9.2call SWITCHING

You can switch calls as described in this section.

Consider the figures below:

1.You have an active call on your desk phone. Your sofphone has its audio on hold — that is, has its audio disconnected to the headset. This is shown in the background with a yellow handset.

Figure 68: You have a single active	Figure 69: The active call and call on
call and one on audio-hold.	hold are switched.

2.You now decide to switch the calls, so that the desk phone has its audio on-hold and the softphone has the active call. To do this, simply touch the phone icon with audio on-hold (yellow handset).

Now the desk phone call is on-hold and the softphone call is active, as shown

— the call in the headset has been switched.

Similarly, if you have three connected phones where two are on audio-hold and one is active, you can switch the active and either one of the phones on audio-hold (touch a yellow handset phone icon to make it active).

Jabra GO 6470 User manual

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