Jabra GO 6470 user manual Hear myself when I talk using my desk phone. What can I do?

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QNothing happens when I try to use my desk phone. A Check the following:

-Make sure the Jabra GO 6470 touch screen base is powered on.

-Make sure the desk phone is the current target. See the section “The Target Phone Concept” for more.

-Make sure the audio link to the desk phone is active (e.g., by tapping the headset multifunction button or touching the activate-audio-link icon on the touch screen)

-Make sure that the telephone has an active connection to the phone network (i.e. its handset is off the hook or its headset button is pressed).

-Re-run the desk phone set-up wizard

QI can’t hear anything in my headset when using my mobile phone. A Try the following:

-Make sure the two devices have been paired and are in range.

-Increase the speaker volume on the headset by sliding your finger up the touch-sensitive panel on the side of the headset.

Q I hear a low noise in the headset when there is silence at the other end?

A Your headset is probably using one of the highest volume settings. Decrease the speaker volume on the headset by sliding your finger down the touch-sensitive panel on the side of the headset.

Q I hear myself when I talk using my desk phone. What can I do?

AThis probably means your transmission volume is too high. Set the transmission volume on your desk phone to a lower level.

QThe sound in the headset is poor quality or the person at the other end cannot hear me when I talk using my desk phone

AThe clear dial-tone switch and/or microphone-level setting in the Jabra GO 6470 base may be set incorrectly. Correct it by re-running the desk phone setup wizard. See the section called “Advanced settings menu” in the user manual for more information.

QI can’t hear sound or listen to music from my PC using my headset. A Please check the following:

-Make sure that the Jabra GO 6470 base is selected as the current audio device both in the Windows sound control panel and in the application you are using.

-Make sure the audio link to the PC is open (e.g., by right-clicking on the Jabra Device Service icon in the

Windows notification area on your PC).

- Make sure softphone is enabled in Jabra PC Suite.

QI have moved to a new desk at work. Is it possible to put my headset on another Jabra GO 6470 base?

AYes. Just place your headset in the cradle of the new Jabra GO 6470 base. The two devices will pair and connect automatically.

Q When I try to make a call using my desk phone, the GN1000 RHL lifts but the call is not connected.

AThe GN1000 cannot be used in conjunction with a headset port. Make sure that the Jabra GO 6470 base is connected to your desk phone’s handset port and not its headset port (if it has one).

Q Is it possible to automate calling and answering on my desk phone without using a handset lifter?

AYes, but only if your desk phone has an electronic hook switch feature. Ask your supplier about the phone’s compatibility or consult the support area of the Jabra web site – www.jabra.com/GO6400

QMy telephone includes an electronic hook switch feature that should work with my headset, but I can’t get it to function.

APlease check your desk phone documentation to see if any special configuration settings or software updates are required on the desk phone. Also, see the Jabra website for more information, including compatibility and the correct, clear dial tone switch setting.

Q Does Wi-Fi interfere with Jabra GO 6470 if you have them in the same place?

ANo, the Jabra GO 6470 uses adaptive frequency hopping, thereby avoiding channels that are blocked by Wi-Fi. To ensure good sound quality, only the free channels are used.

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Contents Jabra GO Contents Daily Use Calling, Answering and Hanging Up Jabra GO Touchscreen Base 10.110.2 10.311.1 11.211.4 11.5Jabra GO Headset features Jabra GO Base featuresJabra GO Travel Charger features IntroductionImportant Safety Information Read the Safety guide Protecting your Hearing with SafeToneIntellitone Noise-Exposure Protection Protection level Criteria for selectingCare and Maintenance Other SpecificationsPackage Contents Product OverviewOptional Accessories Jabra GO 6400 series accessoriesJabra GO Headset Diagram Multifunction button answer/end call, among other functionsJabra GO Base Diagram Jabra GO base, seen from the front and back, respectivelySystem Setup and Connections Setup Overview and BackgroundAssembling the Jabra GO Base and Headset Quick-Start Setup WizardApply Power to the Jabra GO Base Assemble the Headset Wearing the Jabra GO headset in various stylesPlace the Headset in its Cradle Connecting the Jabra GO Base to Your Desk Phone Identifying Your Desk Phone FeaturesStandard desk phone Desk phone with headset portConnecting to a Desk Phone without a Headset Port Connecting to a desk phone without a headset portConnecting to a Standard Headset Port Connecting to a Proprietary Headset PortConfiguring the Jabra GO Base for Your Desk Phone Setting the Clear Dial-tone Switch to find a Clear Dial-toneSetting the Microphone Level If the Jabra GO base cannot contact the Jabra test serverUsing a Handset Lifter or Electronic Hookswitch Set microphone levelConnecting to the GN1000 Remote Handset Lifter GN1000GN1000 Connecting to a Phone using RHL Mode Connecting to a Phone with an Electronic HookswitchConnecting to a Load-detect equipped Phone Pairing Your Headset with a Mobile Phone Connecting the Jabra GO Base to Your ComputerConfiguring the base for your softphone Installing and Running the Jabra PC Suite Applying Firmware Updates Check for Updates result window in Jabra Control CenterCentral Administration and Mass Deployment Headset Controls and Indicators Headset Visual and Audio IndicatorsDaily Use Calling, Answering and Hanging Up Target Phone ConceptHow to Make a Call Standard Mobile Phone DialingVoice-Activated Mobile Phone Dialing Calling through a SoftphoneHow to answer a call Calling through a Desk PhoneFor all other types of phones Hanging upDo one of the following to answer the call Desk Phones Controlling the Speaker Volume and MicrophoneSwitching between Your Phone and Headset Last Number Redial Managing Call Collisions and Call WaitingListening to Music Managed from the headsetHow to Wear the Headset Jabra GO HeadsetAssembling or Changing the Wearing Style Attaching the Ear Hook for either EarPairing with Bluetooth wireless technology Devices Pairing the Headset with a Mobile PhoneReplacing the Earbud Attaching the Head- or NeckbandPairing the Headset with a Jabra GO Base Managing Your Bluetooth ConnectionsHeadset Controls and Signals Audio signal tonesHeadset visual indicator Gesture name How to make itFunction Tap Double Press Long Press Headset Signal Tones State or event Tone descriptionHeadset state Choosing Voice or Tones for Target indicatorsHeadset Visual Indicators LED Battery Indicators and Recharge POwer save modeBattery indicators Recharging the HeadsetHigh capacity Jabra Go Installations Staying within RangeMicrophone Noise Blackout Narrowband vs. Wideband AudioMaking and changing Connections Managing Bluetooth Connections and the Pairing TableClearing the Bluetooth Pairing Table Mobile phone connection is lost Jabra GO Base Connections and Setup Using the TouchscreenJabra GO Touchscreen Base Status barStandard Operation For MSH Users OnlyCall options menu Call OptionsPhone menu PC & SoftphoneMsh phone active call screen Managing Call CollisionManaging Call Waiting One or more calls on hold call waitingManaging call waiting one or more calls are on hold SettingS Menu SettingsAdvanced settings menu Headset Docking-OperationJabra GO Base Audio Indicators Setup Wizard touch here to run the whole setup wizardTheft Protection Replacing the CradleWeb conferencing ShownCall Switching Audio-hold and call switchingOverview what is possible? Audio On-HOLD To displayStoring the Headset and USB Bluetooth Adapter Using the Jabra GO Travel ChargerJabra GO Travel Charger Diagram Charging the Headset with the Travel Charger Communicating with a PCJabra Link 350 USB Bluetooth Adapter Jabra Link 350 USB Bluetooth Adapter DiagramPurpose of the USB Bluetooth Adapter Jabra Link 350 USB Bluetooth Adapter Setup and ConnectionConstant blue light Pairing the Adapter and HeadsetSlow-flashing green light Jabra Link 350 USB Bluetooth Adapter Visual Indicators Jabra Link 350 USB Bluetooth Adapter MFBAdapter Status LED Signal Function Tap PressFAQs and Troubleshooting Why doesn’t my computer detect the Jabra GO 6470 base?How do I pair my headset with the Jabra GO 6470 base? Can’t contact the dial-in server. What should I do?Hear myself when I talk using my desk phone. What can I do? What is the range on the Jabra GO 6470? What is the Talk Time of a Jabra GO 6400 HEADSET?Getting Assistance EuropeMiddle East/Africa USA and CanadaHeadset Hearing Protection Technical SpecificationsHeadset Jabra GO Base Headset BatteryMaterials and Allergies Jabra Link 350 USB Bluetooth Adapter Product Disposal Certifications and Safety ApprovalsJabra GO Travel Charger GlOSSARY Wideband audio USB Bluetooth adapterSoftphone driver RevD
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