Schneider Electric PM5100 manual Getting Technical Support Register List, Troubleshooting

Page 84

PowerLogic™ PM5100 series user guideChapter 12—Maintenance and Upgrades

Table 12–1: Troubleshooting

Potential Problem

Possible Cause

Possible Solution

 

When the maintenance (wrench) icon

Go to [Maint] > [Diag]. Event messages

The maintenance (wrench)

display to indicate the reason the icon is

icon is illuminated on the

is illuminated, it indicates an event

illuminated. Note these event messages and

has occurred which may require

power meter display.

call the Technical Support or contact your

attention.

 

local sales representative for assistance.

 

 

 

 

 

The display is blank after

The power meter may not be

Verify that the power meter line and terminals

are receiving the necessary power.

applying control power to

receiving the necessary power.

Verify that the heartbeat LED is blinking.

the power meter.

The display may have timed out.

Press a button to see if the display timed out.

 

 

 

 

 

 

 

Check that the correct values have been

 

 

entered for power meter setup parameters

 

Incorrect setup values.

(CT and VT ratings, Nominal Frequency, and

 

so on). See “Configuring the basic setup

 

 

 

 

parameters” on page 32 for setup

The data being displayed is

 

instructions.

 

Check power meter voltage input terminals (1,

inaccurate or not what you

 

Incorrect voltage inputs.

2, 3, 4) to verify that adequate voltage is

expect.

 

present.

 

 

 

 

 

 

 

Check that all CTs and VTs are connected

 

Power meter is wired improperly.

correctly (proper polarity is observed) and that

 

they are energized. Check shorting terminals.

 

 

See the recommended torque in the Wiring

 

 

section of the installation manual.

 

 

Check to see that the power meter is correctly

 

Power meter address is incorrect.

addressed. See “Communications setup” on

 

 

page 34 for instructions.

 

 

Verify that the baud rate of the power meter

 

Power meter baud rate is incorrect.

matches the baud rate of all other devices on

 

its communications link. See

Cannot communicate with

 

“Communications setup” on page 34 for

 

instructions.

power meter from a remote

 

 

 

Verify the power meter communications

personal computer.

Communications lines are improperly

connections. Refer to the “Communications”

 

connected.

on page 25 section for instructions.

 

 

 

 

 

 

Communications lines are improperly

Check to see that a multi-point

 

terminated.

communications terminator is properly

 

installed.

 

 

 

Incorrect route statement to power

Check the route statement. Contact Global

 

meter.

Technical Support for assistance.

Energy/Alarm LED not

May have been disabled by user.

See “Setting up the alarm / energy pulsing

working.

LED” on page 39.

 

 

 

 

The power meter does not contain any user-serviceable parts. If the power meter requires service, contact your local sales representative. Do not open the power meter. Opening the power meter voids the warranty.

Getting Technical Support

Please refer to the Technical Support Contacts provided in the power meter shipping carton for a list of support phone numbers by country, or go to www.schneider-electric.com, then navigate to Support area for contact information.

Register List

To download the latest version of the power meter PM5100 Modbus register list, go to

www.schneider-electric.com.Type PM5100 in the search field.

84

© 2014 Schneider Electric All Rights Reserved

Page 83 Page 85
Image 84
Page 83 Page 85
Contents PowerLogic PM5100 Series Power and Energy Meter Page Important Information Please notePage Introduction Chapter Safety Precau Tions EnceHardware Refer Chapter Alarms Chapter MeasurementsCalculations Chapter MID ComplianceGlossary Table of Contents PowerLogic PM5100 series user guide Power and Energy Meter Hardware Parts and AccessoriesBox Contents IntroductionIntroduction Safety Precautions Before You BeginPowerLogic PM5100 series user guide Models, Features and Options Functions and CharacteristicsPM5100 Series Models, Features and Options Functions and CharacteristicsTechnical Specifications Mechanical Characteristics Environmental CharacteristicsSafety precautions SafetyElectromagnetic Compatibility CommunicationDimension Meter mountingMounting the PM5100 Meter wiring Serial No Description SpecificationRecommended cables Make Part code DescriptionWiring Diagrams 3CT 2CTPower system Symbol DescriptionDirect connect voltage limits Current TransformerPower system setup parameters Power system description Meter settingSymbol Voltage and current input wiring Voltage input protectionCurrent input protection Direct connect maximumControl power wiring CommunicationsBalanced system considerations Serial communicationsRS-485 wiring RS-485 network configurationRS-485 cable RS-485 maximum cable lengthDigital outputs Digital output connectionsPowerLogic PM5100 series user guide Hardware Reference Front panel display and meter setup LED indicatorsAlarm / energy pulsing LED modes Heartbeat / communications LEDNotification icons Meter screen menusRelated topics Menu tree PM5100 display screen menusFront panel meter setup Meter setup screen navigationConfiguring the basic setup parameters Basic setup screenBasic setup menu tree Basic setup parametersParameter Values Description Communications setup Setting up serial communicationsSerial communications setup menu tree Communications setup parametersHMI settings Setting up the displaySetting up regional settings Display setup menu treeSetting up the screen passwords Regional settings menu treeRegional settings setup parameters Setting the clock Lost passwordPassword setup menu tree Password setup parametersAdvanced setup Clock setup parametersAdvanced setup menu tree Parameter Format DescriptionSetting up the alarm / energy pulsing LED Advanced setup parametersAlarm / energy pulsing LED settings menu tree LED setup parameterOutput setup Demand setup Demand setup menu treePower or current demand setup parameters Alarms setup Remote Meter SetupFront panel display and meter setup Viewing Meter Data Viewing meter data from the front panelMeter data display screens Displaying data screensPower PQS Volts U-VHarm Energy EAlarm TimerUnbal MnMxUsing ION Setup to view or modify configuration data Using software to view meter dataClock Digital output setup Input / OutputDigital output applications Alarm / energy pulsing LED setup Configuring digital outputs using the front panelDigital output setup menu tree Navigate to I/O configuration Energy Pulsing Input / OutputPowerLogic PM5100 series user guide Alarms About AlarmsSecond Alarms List of Standard 1-Second Over/Under Alarms AlarmUnary Alarms Alarm PrioritiesAlarm Setup Setting Up 1-Second Alarms Setting Up 1-Second Alarms Viewing Alarm Activity and History Setting Up Unary AlarmsViewing Active Alarms and Alarm Counters Viewing Unacknowledged Alarms and the Alarm History Log PowerLogic PM5100 series user guide Alarms Power factor Measurements and calculationsReal-time readings EnergyPower factor min/max convention Power factor sign conventionIEC mode Power factor minimum and maximumPower demand calculation methods Ieee modeDemand Block interval demandSynchronized demand Block interval demand exampleCurrent demand Predicted demandThermal demand Thermal demand examplePeak demand Predicted demand examplePower quality Harmonic content calculationsHarmonics overview Total Harmonic Distortion and Total Demand DistortionViewing harmonics using the front panel Displaying harmonics dataTHD and thd calculations TDD calculationViewing THD/thd using the front panel Power Quality display screenViewing TDD Example 7th to 15th harmonics for line-to-neutral voltageRelated topics Testing overview Verifying accuracyAccuracy test requirements Reference device or energy standard Energy pulsingLocation of energy pulsing LED PM5100Verifying accuracy test Calculating total power Percent error calculationCalculating the number of required pulses Total power limit for alarm / energy LED Total power limit for digital outputEnergy pulsing considerations VT and CT considerationsTypical sources of test errors Test pointsWatt-hour test points example Var-hour test points exampleMeter resets Front panel meter reset screensGlobal resets Reset menu treeSingle resets Single reset optionsAlarm counter options Alarm counter Option DescriptionPowerLogic PM5100 series user guideChapter 11-Meter resets Meter resets Maintenance and Upgrades Password RecoveryPower Meter Memory Identifying the Firmware Version, Model, and Serial NumberControl Power Additional Meter Status InformationDownloading Firmware MeterTroubleshooting Heartbeat/Comms LEDTroubleshooting Potential Problem Possible Cause Possible SolutionGetting Technical Support Register List Specifications relevant to MID MID ComplianceMID overview MID compliance for the meterInstallation and wiring MID ComplianceInstalling the terminal covers PM5111 default screenDefault PM5111 display screen Location of terminal coversMID-protected setup parameters Lock-protected setup parametersLock-protected setup parameters Meter firmware versionSetting up the PM5111 Initializing the meterLocking or unlocking the meter Setting up lock password Irrecoverable PasswordGlossary TermsPowerLogic PM5100 series user guide Abbreviations PowerLogic PM5100 series user guide Page Schneider Electric 35, rue Joseph Monier CS
Top Page Image Contents