Dell E02B owner manual Troubleshooting your system

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Troubleshooting your system

Safety first—for you and your system

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

NOTE: For troubleshooting information on the FX2 and FX2s enclosure components, see the Dell

PowerEdge FX2 and FX2s Enclosure Owner's Manual at dell.com/poweredgemanuals.

Troubleshooting system memory

Prerequisites

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

NOTE: Before performing the following procedure, ensure that you have installed the memory modules according to the memory installation guidelines for the sled.

Steps

1.Restart the sled:

a.Press the power button once to turn off the sled.

b.Press the power button again to turn on the sled. If no error messages appear, go to step 8.

2.Enter the System Setup and check the system memory setting.

If the amount of memory installed matches the system memory setting, go to step 8.

3.Turn off the sled using the operating system commands or the CMC.

4.Remove the sled from the enclosure.

CAUTION: The memory modules are hot to touch for some time after the sled has been powered down. Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components.

5.Reseat the memory modules in their sockets.

6.Install the sled in the enclosure.

7.Turn on the sled.

8.Run the appropriate diagnostic test. For more information, see Using System Diagnostics.

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Contents Dell PowerEdge FC630 Page Contents Installing and removing sled components Troubleshooting your system Using System Diagnostics 102 Jumpers and connectors 104Technical specifications 107 Getting help 112 Front-panel features and indicators About your systemUsing USB diskette or USB DVD/CD drives Hard-drive/SSD indicator patternsIDRAC Direct LED indicator codes Hard-drive/SSD indicatorsIDRAC Direct LED indicator Documentation matrix Quick Resource Locator Setting up your system Setting up and configuring the iDRAC IP addressLogging in to iDRAC Installing the operating system Page About System Setup Navigation keysEntering System Setup System Setup Main MenuSystem Bios screen System Information screen System Memory screenProcessor Settings screen ATSSata Settings screen Post Page Boot Settings screen Network Settings screenIntegrated Devices screen Serial Communication screen System Profile Settings screen C1ESystem Security Settings screen Miscellaneous Settings screen Secure Boot Custom Policy Settings screenPage About Boot Manager About Dell Lifecycle Controller Changing the boot orderEntering Boot Manager Boot Manager main menuChoosing the system boot mode Assigning a system and/or setup passwordUsing your system password to secure your system Operating with a setup password enabled IDRAC Settings utilityEmbedded systems management Entering the iDRAC Settings utility Safety instructions Recommended toolsBefore working inside your system After working inside your systemRemoving and installing a sled Removing the sledO connector cover Installing the sled Removing and installing the sledInside the sled NDCCooling shroud Removing the cooling shroudInstalling the cooling shroud Processor/DIMM blankRemoving a processor/DIMM blank Installing a processor/DIMM blank Removing and installing a processor/DIMM blankSystem memory LrdimmProcessor General memory-module installation guidelines Mode-specific guidelines Advanced ECC LockstepSample memory configurations Memory configurations two processors Removing memory modules Installing memory modules Removing the memory modulePCIe mezzanine card Removing a PCIe mezzanine cardRemoving and installing a PCIe mezzanine card Installing a PCIe mezzanine card Idsdm card optionalReplacing an SD card Ensure that you read the Safety instructions Internal USB key Replacing an SD cardReplacing the internal USB key Removing and installing the Idsdm card Removing the Idsdm cardInstalling the Idsdm card RSPI card optional Removing the rSPI cardInstalling the rSPI card SD vFlash cardReplacing the SD vFlash card Network Daughter Card Removing the Network Daughter CardInstall the NDC. See Installing the Network Daughter Card Installing the Network Daughter Card ProcessorsRemoving a processor Installing and removing a heat sink Processor shield opening and closing lever sequence Installing a processor Installing and removing a processorPage Applying thermal grease on the top of the processor Hard drive/SSD installation guidelines Hard drives/SSDsHard-drive/SSD bay numbering Removing and installing a hard drive/SSD Removing a hard drive/SSDInstalling a hard drive/SSD Removing a hard-drive/SSD blankHard-drive/SSD blank Release latch Installing a hard-drive/SSD blank Shutdown procedure for servicing a hard drive/SSDConfiguring the boot drive Hard drive/SSD Removing a 1.8 inch SSD from a 1.8 inch SSD carrier Installing a 1.8 inch SSD in a 1.8 inch SSD carrier Removing the hard-drive/SSD cageInstalling the hard-drive/SSD cage Removing and installing a hard-drive/SSD cageHard-drive backplane Removing the hard-drive/SSD backplaneRemoving and installing the hard-drive/SSD backplane Installing the hard-drive/SSD backplane Perc H730P slim card Removing a Perc H730P slim cardInstalling a Perc H730P slim card Removing and installing a Perc H730P slim cardStorage controller card Removing the PCIe extender/storage controller cardPage Installing the PCIe extender/storage controller card Nvram backup battery Replacing the Nvram backup batteryReplacing the Nvram backup battery System board Removing the system boardPage Hex nut screw System board Screw Installing the system board Restoring the Service Tag using Easy Restore Installing the Trusted Platform Module Trusted Platform ModuleRe-enabling the TPM for BitLocker users Re-enabling the TPM for TXT usersTroubleshooting your system Troubleshooting hard drives Troubleshooting USB devicesTroubleshooting Solid State Drives Troubleshooting an internal SD card Troubleshooting processorsTroubleshooting the system board Troubleshooting the Nvram backup batteryDiagnostic messages System messagesAlert messages Dell Embedded System Diagnostics When to use the Embedded System DiagnosticsRunning the Embedded System Diagnostics Running Embedded System Diagnostics from an external media System diagnostics controlsJumpers and connectors System board jumper settingsSystem board connectors CPU1Disabling a forgotten password Technical specifications USB Per ISO 14644-1 with a 95% upper confidence 110 Page Locating your system Service Tag Contacting DellDocumentation feedback 113