Dell E02B owner manual Troubleshooting hard drives, Troubleshooting USB devices

Page 97

If the test fails, see Getting Help.

Related Links

Removing the sled

Installing the sled

Troubleshooting hard drives

Prerequisites

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

CAUTION: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all the files on the hard drive, if possible.

Steps

1.Run the appropriate controllers test and the hard drive tests in system diagnostics. If the tests fail, go to step 3.

2.Take the hard drive offline and wait until the hard-drive indicator codes on the drive carrier signal that the drive may be removed safely, then remove and reseat the drive carrier in the sled.

3.Restart the sled, enter the System Setup and confirm that the drive controller is enabled.

4.Ensure that any required device drivers are installed and are configured correctly.

NOTE: Installing a hard drive into another bay may break the drive mirroring if the mirror state is optimal.

5.Remove the hard drive and install it in the other drive bay.

6.If the problem is resolved, reinstall the hard drive in the original bay.

If the hard drive functions properly in the original bay, the drive carrier could have intermittent problems. Replace the drive carrier.

7.If the hard drive is the boot drive, ensure that the drive is configured and connected properly.

8.Partition and logically format the hard drive.

9.If possible, restore the files to the drive. If the problem persists, see Getting Help.

Related Links

Removing a hard drive/SSD

Installing a hard drive/SSD

Hard-drive/SSD indicator patterns

Troubleshooting USB devices

Prerequisites

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

97

Image 97

Contents Dell PowerEdge FC630 Page Contents Installing and removing sled components Troubleshooting your system Jumpers and connectors 104 Using System Diagnostics 102Technical specifications 107 Getting help 112 About your system Front-panel features and indicatorsHard-drive/SSD indicator patterns Using USB diskette or USB DVD/CD drivesHard-drive/SSD indicators IDRAC Direct LED indicator codesIDRAC Direct LED indicator Documentation matrix Quick Resource Locator Setting up and configuring the iDRAC IP address Setting up your systemLogging in to iDRAC Installing the operating system Page Navigation keys About System SetupSystem Setup Main Menu Entering System SetupSystem Bios screen System Memory screen System Information screenATS Processor Settings screenSata Settings screen Post Page Network Settings screen Boot Settings screenIntegrated Devices screen Serial Communication screen C1E System Profile Settings screenSystem Security Settings screen Secure Boot Custom Policy Settings screen Miscellaneous Settings screenPage About Dell Lifecycle Controller Changing the boot order About Boot ManagerEntering Boot Manager Boot Manager main menuAssigning a system and/or setup password Choosing the system boot modeUsing your system password to secure your system IDRAC Settings utility Operating with a setup password enabledEmbedded systems management Entering the iDRAC Settings utility Recommended tools Safety instructionsBefore working inside your system After working inside your systemRemoving the sled Removing and installing a sledO connector cover Removing and installing the sled Installing the sledNDC Inside the sledRemoving the cooling shroud Cooling shroudProcessor/DIMM blank Installing the cooling shroudRemoving a processor/DIMM blank Removing and installing a processor/DIMM blank Installing a processor/DIMM blankLrdimm System memoryProcessor General memory-module installation guidelines Advanced ECC Lockstep Mode-specific guidelinesSample memory configurations Memory configurations two processors Removing memory modules Removing the memory module Installing memory modulesRemoving a PCIe mezzanine card PCIe mezzanine cardRemoving and installing a PCIe mezzanine card Idsdm card optional Installing a PCIe mezzanine cardReplacing an SD card Ensure that you read the Safety instructions Replacing an SD card Internal USB keyReplacing the internal USB key Removing the Idsdm card Removing and installing the Idsdm cardInstalling the Idsdm card Removing the rSPI card RSPI card optionalSD vFlash card Installing the rSPI cardReplacing the SD vFlash card Removing the Network Daughter Card Network Daughter CardInstall the NDC. See Installing the Network Daughter Card Processors Installing the Network Daughter CardRemoving a processor Installing and removing a heat sink Processor shield opening and closing lever sequence Installing and removing a processor Installing a processorPage Applying thermal grease on the top of the processor Hard drives/SSDs Hard drive/SSD installation guidelinesHard-drive/SSD bay numbering Removing a hard drive/SSD Removing and installing a hard drive/SSDRemoving a hard-drive/SSD blank Installing a hard drive/SSDHard-drive/SSD blank Release latch Shutdown procedure for servicing a hard drive/SSD Installing a hard-drive/SSD blankConfiguring the boot drive Hard drive/SSD Removing a 1.8 inch SSD from a 1.8 inch SSD carrier Removing the hard-drive/SSD cage Installing a 1.8 inch SSD in a 1.8 inch SSD carrierRemoving and installing a hard-drive/SSD cage Installing the hard-drive/SSD cageRemoving the hard-drive/SSD backplane Hard-drive backplaneRemoving and installing the hard-drive/SSD backplane Installing the hard-drive/SSD backplane Removing a Perc H730P slim card Perc H730P slim cardRemoving and installing a Perc H730P slim card Installing a Perc H730P slim cardRemoving the PCIe extender/storage controller card Storage controller cardPage Installing the PCIe extender/storage controller card Replacing the Nvram backup battery Nvram backup batteryReplacing the Nvram backup battery Removing the system board System boardPage Hex nut screw System board Screw Installing the system board Restoring the Service Tag using Easy Restore Trusted Platform Module Installing the Trusted Platform ModuleRe-enabling the TPM for TXT users Re-enabling the TPM for BitLocker usersTroubleshooting your system Troubleshooting USB devices Troubleshooting hard drivesTroubleshooting Solid State Drives Troubleshooting processors Troubleshooting an internal SD cardTroubleshooting the Nvram backup battery Troubleshooting the system boardSystem messages Diagnostic messagesAlert messages When to use the Embedded System Diagnostics Dell Embedded System DiagnosticsRunning the Embedded System Diagnostics System diagnostics controls Running Embedded System Diagnostics from an external mediaSystem board jumper settings Jumpers and connectorsCPU1 System board connectorsDisabling a forgotten password Technical specifications USB Per ISO 14644-1 with a 95% upper confidence 110 Page Contacting Dell Locating your system Service TagDocumentation feedback 113