Hearth and Home Technologies CARDOG36IL Troubleshooting, IntelliFire Plus Ignition System

Page 26

10 Troubleshooting

With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified service technician in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician. Contact your dealer to arrange a service call by a qualified service technician.

A. IntelliFire Plus™ Ignition System

Symptom

Possible Cause

Corrective Action

 

 

 

1. Pilot won’t light.

A. Incorrect wiring.

Verify “S” wire (white) for sensor and “I” wire (orange) for ignitor are

The ignitor/module

 

connected to correct terminals on module and pilot assembly.

makes noise, but no

 

 

B. Loose connections or electrical

Verify no loose connections or electrical shorts in wiring from mod-

spark.

 

shorts in the wiring.

ule to pilot assembly. Verify connections underneath pilot assembly

 

 

are tight; also verify igniter and flame sense wires are not grounding

 

 

out to metal chassis, pilot burner, pilot enclosure, mesh screen if

 

 

present, or any other metal object.

 

 

 

 

C. Ignitor gap is too large.

Verify gap of igniter to right side of pilot hood. The gap should be

 

 

approximately .17 in. or 1/8 in. (3 mm).

 

 

 

2. Pilot won’t light,

A. No power or transformer installed

Verify that transformer is installed and plugged into module. Check

there is no noise or

incorrectly or depleted batteries.

voltage of transformer at connection to module. Acceptable read-

spark.

 

ings of a good transformer are between 6.4 and 6.6 volts AC. Bat-

 

 

tery power supply voltage must be at least 4 volts. If less than 4

 

 

volts, replace batteries.

 

 

 

 

B. A shorted or loose connection in

Remove and reinstall the wiring harness that plugs into module.

 

wiring configuration or wiring har-

Verify there is a tight fit. Verify pilot assembly wiring to module. Re-

 

ness.

move and verify continuity of each wire in wiring harness. Replace

 

 

any damaged components.

 

 

 

 

C. Improper wall switch wiring.

Verify that 110/VAC power is “ON” to junction box.

 

 

 

 

D. Module not grounded.

Verify black ground wire from module wire harness is grounded to

 

 

metal chassis of appliance.

 

 

 

3. Pilot sparks, but

A. Gas supply.

Verify that incoming gas line ball valve is “open”. Verify that inlet

Pilot will not light.

 

pressure reading is within acceptable limits.

 

 

 

 

B. Ignitor gap is too large.

Verify gap of igniter to right side of pilot hood. The gap should be

 

 

approximately .17 in. or 1/8 in. (3 mm).

 

 

 

 

C. Module is not grounded.

Verify module is securely grounded to metal chassis of appliance.

 

 

 

 

D. Pilot valve solenoid.

Verify that 1.5 to 1.8 VDC is supplied to pilot solenoid from module.

 

 

If below 1.5 volts, replace module. If 1.5 volts or greater, replace

 

 

valve.

 

 

 

Outdoor Lifestyles by Hearth & Home Technologies Inc. • Carolina • 4066-300 • Rev. Q • 7/11

26

Page 25 Page 27
Image 26
Page 25 Page 27
Contents CARODG36I CARODG36IL CARODG42I CARODG42IL Congratulations Listing Label Information/LocationTable of Contents Listing and Code Approvals Getting Started Design and Installation ConsiderationsIf this fireplace is to be installed within a wall, you must Tools and Supplies NeededFraming and Clearances Stand-Alone InstallationBuilt-in Installation Select Appliance LocationClearances and Framing Dimensions CARODG36I, CARODG36IL 1448 mm MinimumNot be placed between Fireplace opening Ceiling/overhang Fireplace Flashing Appliance PreparationSecuring and Leveling Appliance Position, level, and secure the applianceFuel Conversion Control Box Access PanelGas Information Gas PressureValve Access Connect Incoming Gas Line to Manual Shutoff ValveIntelliFire Plus Pilot Ignition System Wiring Electrical InformationNine Hour Safety Shutdown Feature Control Module OperationInstalling the Optional Electric Kit Match holesWire the GFI receptacle as shown below Assemble the junction boxMantel Projections Facing MaterialPositioning the Logs Install Lava RockPilot Shield Notch against grate CAROLINA-42 Log and the top left log as shown in Figure Place Remaining Lava RockPlace left center log in the indentations on the front left Install Firescreen Insert RodYour Fireplace Screens Gas Fireplace SafetyOperating Instructions Before Lighting FireplaceLighting the Appliance Final inspection byInitial Break-in Procedure After the Appliance is LitTroubleshooting IntelliFire Plus Ignition SystemTroubleshooting Symptom Possible Cause Corrective ActionMaintaining and Servicing the Appliance Risk of injury or property damage Before servicingMaintenance and Service Tasks Inspect Maintenance TasksAppliance Dimension Diagram Reference MaterialsCARODG42I, CARODG42IL #15 Non Combustible Board Log Set AssemblyService Parts List Part number list on followingStocked At DepotCARODG42I, CARODG42IL #14 Non Combustible BoardTouch up Paint, Fiber Additional service part numbers appear on followingPatch Kit, Fiber Conversion Kit NG#15 Valve Assembly Warranty Outdoor Lifestyles Warranty 2108-975A 10/05/09Limitations of Liability Contact Information
Top Page Image Contents