MESSAGE | POSSIBLE | SOLUTION | |
CAUSE | |||
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Data | Less than 100 test | Transfer data to free memory | |
Memory Low | records can be | space. | |
| generated. |
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Data Transfer | Bedside unit/ | Retry data transfer. | |
Error | workstation |
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| communication |
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| error. |
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Enter | High, low, or | Check ranges. Make sure min | |
Narrower | normal control | value is less than max. | |
Range(s) or | range error. |
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Min<Max | Min>Max. |
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Insert Strip | Test strip not fully | Remove test strip. When | |
appears after | inserted into test | “Insert Strip” appears, firmly | |
you insert test | strip holder. | insert test strip until it stops. | |
strip. |
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Internal | Faulty internal | Retry operation. If problem | |
Communica- | communications. | persists, do not use bedside | |
tion Error |
| unit. Contact LifeScan. | |
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Internal Error | System Error. | Turn off bedside unit. | |
Power Down |
| Contact LifeScan. | |
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Invalid | Conflicting option | Contact system | |
Configuration | set, or | administrator to review | |
| configuration | configuration settings. | |
| corrupted. | Transfer data. | |
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Invalid | Value | ||
Control | >500 mg/dL was | value. | |
Value | entered. |
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Invalid CTL | Expiration date not | Check CTL code on control | |
Code | correct, or CTL code | solution vial and | |
| format invalid. |
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Invalid | Invalid month or | Check expiration date and | |
Expiration | year. Or, date | ||
Date | entered already |
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| expired. |
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If you cannot resolve a problem, call LifeScan Healthcare Professional Line:
1 800
1 888
87