Troubleshooting
ERROR | POSSIBLE | SOLUTION | |
CAUSE | |||
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Error 2 | The bedside unit | 1.Repeat test with new test | |
Test Strip | detected a problem | strip and: | |
| with the test strip. | • Check test strip expira- | |
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| tion date. Do not use | |
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| expired test strips or test | |
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| strips beyond discard date. | |
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| • Apply sample to pink | |
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| test square only. | |
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| • Make sure confirmation | |
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| dot turns completely blue. | |
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| • Wait approximately | |
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| 1 min but not more than | |
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| 2 min after applying sam- | |
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| ple before inserting test | |
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| strip. | |
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| • Do not alter test strips. | |
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| 2.If you continue to get any | |
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| error message, obtain a | |
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| laboratory result, and | |
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| • Compare color of test | |
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| strip confirmation dot to | |
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| Color Chart on test strip | |
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| bottle to see if glucose | |
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| level is very high or very | |
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| low. | |
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| • Take appropriate steps | |
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| to monitor patient and | |
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| provide medical care while | |
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| awaiting laboratory result. | |
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| 3.Clean bedside unit and | |
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| repeat test with new test | |
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| strip. | |
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| 4.Contact LifeScan for help. | |
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If you cannot resolve a problem, call LifeScan Healthcare Professional Line:
1 800
1 888
80