Lifescan SureStep Pro manual Error Messages, Error Possible Solution Cause

Error Messages

ERROR	POSSIBLE	SOLUTION
	CAUSE
Error 1	The bedside unit	1.Repeat test with new test
Sample	detected a problem	strip and:
Application	with the color of	• Apply blood to pink test
	the test strip.	square only.
		• Make sure confirmation
		dot turns completely blue.
		• Insert test strip within
		2 min of applying blood.
		2. Check that sample hemat-
		ocrit is within range: adult
		25–60%, neonatal 25–65%.
		3.If you continue to get any
		error message, obtain a
		laboratory result, and
		• Compare color of test
		strip confirmation dot to
		Color Chart on test strip
		bottle to see if glucose
		level is very high or very
		low.
		• Take appropriate steps
		to monitor patient and
		provide medical care while
		awaiting laboratory result.
		4.Clean bedside unit and
		repeat test with new test
		strip.
		5.Contact LifeScan for help.

If you cannot resolve a problem, call LifeScan Healthcare Professional Line:

1 800 524-7226 (USA)

1 888 353-0800 (Canada)

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