Lifescan SureStep Pro manual Re-enter your ID using

Troubleshooting

MESSAGE	POSSIBLE	SOLUTION
	CAUSE
Invalid	Operator ID format	Re-enter your ID using
Operator ID	not correct.	barcode scanner or
		alphanumeric touch screen.
Invalid	Patient ID format	Re-enter patient ID using
Patient ID	not correct.	barcode scanner or
		alphanumeric touch screen.
Invalid	Phone number not	Re-enter phone number.
Phone	entered or more
Number	than four pause
	characters entered.
Invalid	Reagent lot	Check lot number and
Reagent Lot	number not correct	re-enter it.
Number	or field left blank.
Invalid Strip	Strip lot number	Check lot number and
Lot Number	not correct. Less	re-enter it.
	than 10 digits were
	entered, or code
	out of range.
Low Battery	Battery power low.	Change batteries.
Modem Not	Bedside unit	Check with your LifeScan
Supported by	modem model not	representative for modem
SureStepPro	supported by	models supported.
System	software.
New	A workstation	You cannot enter new
Reagent	option is set to	reagent from bedside unit.
Entry at	allow reagent entry	Use reagent from list, or ask
Workstation	at workstation	administrator to allow
Only	only.	reagent entry at bedside
		unit.
No Room for	There are five new	Transfer data and validate
New	(non-validated)	new reagent lots.
Reagent Lot	reagent lots in
	bedside unit list.

If you cannot resolve a problem, call LifeScan Healthcare Professional Line:

1 800 524-7226 (USA)

1 888 353-0800 (Canada)

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