Lifescan SureStep Pro manual Make sure test strip

ERROR	POSSIBLE	SOLUTION
	CAUSE
Error 5	The bedside unit	1.Clean bedside unit,
Meter Optics	detected a problem	especially gray area inside
	with the optical	test strip holder, but
	system.	NOTE: Before cleaning,
		compare color of test strip
		confirmation dot to Color
		Chart on test strip bottle. If
		glucose level is very high
		or very low, take appropri-
		ate steps to monitor
		patient and provide
		medical care.
		• Repeat test with new
		test strip.
		• Make sure test strip
		holder is fully inserted into
		bedside unit.
		• Wait for “Insert Strip” to
		appear on display before
		inserting test strip.
		2.If you continue to get any
		error message, obtain a
		laboratory result. Take
		appropriate steps to
		monitor patient and
		provide medical care while
		awaiting laboratory result.
		3.Contact LifeScan for help.

If you cannot resolve a problem, call LifeScan Healthcare Professional Line:

1 800 524-7226 (USA)

1 888 353-0800 (Canada)

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