Lifescan SureStep Pro manual Check

Troubleshooting

MESSAGE	POSSIBLE	SOLUTION
	CAUSE
Check	1. Bedside unit was	1.Do not remove bedside
Connections	removed from	unit from connection
at Bedside	connection	module until link is
Unit	module before	established and data are
	connection was	transferred.
	established.
	2. Bad connection	2.Check connection between
	between modem	connection module and
	and connection	modem.
	module.
	3. Connection	3.Contact LifeScan.
	module or
	modem error.
Check	1. Workstation	1.Turn on workstation
Connections	modem not	modem.
at	turned on.
Workstation	2. Bad connection	2.Check modem connection
	between modem	at wall jack.
	and wall jack.
	3. Workstation	3.Contact LifeScan.
	modem error.
Check Phone	1. Bedside unit	1.If fax is being used by same
Line	modem phone	phone line as connection
Connections	line being used	module modem, wait for
at Bedside	by fax machine.	fax machine and retry
Unit		connection.
	2. Bad connection	2.Check modem connection
	between modem	at wall jack.
	and wall jack.
	3. Faulty phone line.	3.Inspect phone line.

If you cannot resolve a problem, call LifeScan Healthcare Professional Line:

1 800 524-7226 (USA)

1 888 353-0800 (Canada)

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