Lifescan SureStep Pro manual Detected a

Troubleshooting

ERROR	POSSIBLE	SOLUTION
	CAUSE
Error 4	The bedside unit	1.Repeat test with new test
Temperature	detected a	strip. Make sure bedside
Range	temperature	unit and test strip are at
	problem.	room temperature.
		• Do not apply heat or
		cold to unit (operating
		temperature is 18°–30°C).
		2.If you continue to get any
		error message, obtain a
		laboratory result, and
		• Compare color of test
		strip confirmation dot to
		Color Chart on test strip
		bottle to see if glucose
		level is very high or very
		low.
		• Take appropriate steps
		to monitor patient and
		provide medical care while
		awaiting laboratory result.
		3.Contact LifeScan for help.

If you cannot resolve a problem, call LifeScan Healthcare Professional Line:

1 800 524-7226 (USA)

1 888 353-0800 (Canada)

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