Lifescan SureStep Pro manual Error Possible Solution

Troubleshooting

ERROR	POSSIBLE	SOLUTION
	CAUSE
Error 2	The bedside unit	1.Repeat test with new test
Test Strip	detected a problem	strip and:
	with the test strip.	• Check test strip expira-
		tion date. Do not use
		expired test strips or test
		strips beyond discard date.
		• Apply sample to pink
		test square only.
		• Make sure confirmation
		dot turns completely blue.
		• Wait approximately
		1 min but not more than
		2 min after applying sam-
		ple before inserting test
		strip.
		• Do not alter test strips.
		2.If you continue to get any
		error message, obtain a
		laboratory result, and
		• Compare color of test
		strip confirmation dot to
		Color Chart on test strip
		bottle to see if glucose
		level is very high or very
		low.
		• Take appropriate steps
		to monitor patient and
		provide medical care while
		awaiting laboratory result.
		3.Clean bedside unit and
		repeat test with new test
		strip.
		4.Contact LifeScan for help.

If you cannot resolve a problem, call LifeScan Healthcare Professional Line:

1 800 524-7226 (USA)

1 888 353-0800 (Canada)

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