Lifescan SureStep Pro manual Check

Page 98

Troubleshooting

	MESSAGE	POSSIBLE	SOLUTION
	MESSAGE	CAUSE	SOLUTION
		CAUSE

	Check	1. Bedside unit was	1.Do not remove bedside
	Connections	removed from	unit from connection
	at Bedside	connection	module until link is
	Unit	module before	established and data are
		connection was	transferred.
		established.
		2. Bad connection	2.Check connection between
		between modem	connection module and
		and connection	modem.
		module.
		3. Connection	3.Contact LifeScan.
		module or
		modem error.

	Check	1. Workstation	1.Turn on workstation
	Connections	modem not	modem.
	at	turned on.
	Workstation	2. Bad connection	2.Check modem connection
		2. Bad connection	2.Check modem connection
		between modem	at wall jack.
		and wall jack.
		3. Workstation	3.Contact LifeScan.
		modem error.

	Check Phone	1. Bedside unit	1.If fax is being used by same
	Line	modem phone	phone line as connection
	Connections	line being used	module modem, wait for
	at Bedside	by fax machine.	fax machine and retry
	Unit		connection.
		2. Bad connection	2.Check modem connection
		between modem	at wall jack.
		and wall jack.
		3. Faulty phone line.	3.Inspect phone line.

If you cannot resolve a problem, call LifeScan Healthcare Professional Line:

1 800 524-7226 (USA)

1 888 353-0800 (Canada)

86

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Contents Bedside Unit Operator’s Guide Page It should not be used for Diagnosis of diabetes 2002, 1996 LifeScan, Inc. All rights reserved Table of Contents Table of Contents Preface Preface About This GuideVii Conventions Used in This Guide Help Preface Introduction Introduction Bedside Unit FrontTest Strip Holder General Operating Information Main Menu lets you select from six different functions Page Scanning a Barcode SureStepPro Test Strips Frontback Important Test Strip Information Precautions Page Infection Control Quality Control Test When to Perform a Quality Control Test Quality Control TestGlucose Control Solutions Performing a Quality Control Test Page Select the control level you wish to run for example, High Select the test strip lot Applying Control Solution to Test Strip Page Quality Control Test Page If the result is Failed Page Quality Control Test Patient Test Performing a Patient TestPatient Test Page Patient Test Applying Blood Sample to Test Strip Apply the blood to the test strip as follows Syringe Front Page Critical High indicates a result above the range Page Patient Test Data Management Transferring Data to the WorkstationData Management Page Using the Connection Module Select Transfer Data from the Main Menu SureStepPro 2.0 Users Ethernet Last Data Transfer mm/dd/yy hhmm Failed Bedside Unit Memory If you select Patient If you select QC/Lin/Unkn Press Menu to proceed, or turn off the bedside unit Care and Maintenance General CareCleaning the Outside of the Unit Cleaning the Test Strip Holder and LensContact points Lens area Care and Maintenance Changing the Batteries Care and Maintenance Page Adjusting the Screen Contrast Special Tests Linearity TestSpecial Tests Select Lot # Special Tests Page Special Tests Page Special Tests Unknown Solution Test Special Tests HIGH003 Special Tests Page Do not remove the test strip until the countdown is complete In-Service Test Select In-Service Mode from Special Tests menu Troubleshooting Troubleshooting Error Messages Error Possible Solution CauseError Possible Solution Clean bedside unit Detected a Make sure test strip With water to remove Message Possible Solution Cause Unexpected Messages and ObservationsCheck Data Re-enter your ID using New Test Memory full Space Data Shake vial Bedside unit is Bedside Unit Configuration Options Patient ResultsBedside Unit Configuration Options Bedside UnitNot need to enter Operator and IDs Quality Control QC Test Period Frequency of performing a Specifications Bedside Unit SpecificationsSpecifications Barcode SpecificationsType BF Equipment Cleaning Agents Index Index Unknown solution test Workstation Page For use with bedside units, versions 1.2