Mitel mitel 5000 communication platform manual Recovering Deleted Voice Messages

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Message Features

Press 9 to delete the message.

Recovering Deleted Voice Messages

You can recover deleted voice messages within a specific time frame before they are erased from the system. The time frame can be up to 24 hours and is programmed by your voice mail administrator. Any recovered messages are restored as saved messages in your mailbox.

To recover deleted voice messages:

1.Access your mailbox as described on page 5.

2.Press 5 to select the Message Options menu.

3.Press 2 to select the Recover Deleted Messages menu.

4.Do one of the following:

Press 1 to listen to your deleted messages. After each message you can:

-Press 1 to replay the message.

-Press 2 to reply to the message.

-Press 3 to forward the message.

-Press 4 to listen to the previous message.

-Press 5 to play the message envelope.

-Press 6 to listen to the next message.

-Press 7 to recover the message.

Press 2 to recover all deleted messages.

Press 3 to permanently delete all deleted messages.

Canceling Unheard Voice Messages

You can cancel unretrieved messages that you have sent to other subscribers. You cannot cancel messages that you have sent to group lists.

To cancel unheard voice messages:

1.Access your mailbox as described on page 5.

2.While listening to the voice mail main menu, press 5 to select the Message Options menu.

3.Press 1 to select unheard messages.

4.When prompted, enter the mailbox number containing the unheard message.

5.Press # to confirm the mailbox number. The system tells you how many messages you have in the mailbox and then plays them for you.

6.While listening to the message, press 9 to delete the message.2

2.If the “Swap 7 and 9” feature is enabled, you must press 7 instead of 9 to delete messages. For more information, see page 11.

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Contents Communications Platform CP Page Mailbox Preferences Table of ContentsMailbox Access Mailbox System Messages Message Features Unified Voice Messaging and Embedded Voice Mail User Guide About Voice Mail About Voice MailTo record your directory name Mailbox SetupTo set up your voice mail account Recording Your Directory NameTo record or change your personal greeting Mailbox SetupRecording Personal Greetings Unified Voice Messaging and Embedded Voice Mail User Guide Mailbox System Messages Mailbox AccessMailbox Access To access your voice mailboxTo listen to messages Message FeaturesListening to Messages To cancel unheard voice messages Recovering Deleted Voice MessagesCanceling Unheard Voice Messages To recover deleted voice messagesTo record and send voice messages Recording and Sending Voice MessagesTo set up Remote Messaging Using Remote MessagingTo send notifications to a pager To send notifications to a phone numberTo change your mailbox passcode Swapping 7 Delete and 9 Save SettingsMailbox Preferences Changing Your Mailbox PasscodeTo change the Call Screening Transfer method Programming a Fax DestinationChanging the Call Screening Transfer Method To enter a fax destination numberTo change envelope options Receiving Screened CallsChanging the Message Envelope Changing the Message Search OrderUnified Voice Messaging and Embedded Voice Mail User Guide To search the Directory Voice Mail DirectoryVoice Mail Directory To use the dialpad buttons to spell a nameUnified Voice Messaging and Embedded Voice Mail User Guide Problem Possible Solution Troubleshooting TipsMailbox Access Voice Mail Flowchart