Mitel mitel 5000 communication platform manual Voice Mail Directory, To search the Directory

Page 19

Voice Mail Directory

Voice Mail Directory

Subscribers or non-subscribers can use dialpad buttons to search for directory names.

When one to 10 matches are located, you can browse the list of returned names. The Directory lists are circular. That is, when the end of the list is reached, the next name played is the first name in the Directory. When the correct name is played, press # to select it.

If the system locates more than 10 matches, you can either browse the list using the options mentioned above, or filter the list by responding to the filtering questions generated by the system. Based on your responses, the system filters the list to include first or last name matches only. If the system cannot locate an exact match, it returns the closest match found.

To use the dialpad buttons to spell a name:

When prompted, press the appropriate dialpad buttons to spell the name. The number of times a button is pressed determines which character is entered, as shown in the following table.

Number of Times Button is Pressed

Button

1

2

3

4

5

 

 

 

 

 

 

1

-

&

(

)

1

 

 

 

 

 

 

2

A

B

C

2

 

 

 

 

 

 

3

D

E

F

!

3

 

 

 

 

 

 

4

G

H

I

*

4

 

 

 

 

 

 

5

J

K

L

#

5

 

 

 

 

 

 

6

M

N

O

ñ

6

 

 

 

 

 

 

7

P

Q

R

S

7

 

 

 

 

 

 

8

T

U

V

?

8

 

 

 

 

 

 

9

W

X

Y

Z

9

 

 

 

 

 

 

0

@

:

.

,

0

 

 

 

 

 

 

To search the Directory:

1.Dial the voice mail number.

2.Press #.

3.Press the appropriate dialpad buttons to spell the name of the person (see the table on page 15).

If 10 or fewer matches are found, you have the following options:

Press # to accept the name that is played.

15

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Contents Communications Platform CP Page Mailbox Access Mailbox System Messages Message Features Table of ContentsMailbox Preferences Unified Voice Messaging and Embedded Voice Mail User Guide About Voice Mail About Voice MailTo record your directory name Mailbox SetupTo set up your voice mail account Recording Your Directory NameRecording Personal Greetings Mailbox SetupTo record or change your personal greeting Unified Voice Messaging and Embedded Voice Mail User Guide Mailbox System Messages Mailbox AccessMailbox Access To access your voice mailboxListening to Messages Message FeaturesTo listen to messages To cancel unheard voice messages Recovering Deleted Voice MessagesCanceling Unheard Voice Messages To recover deleted voice messagesTo record and send voice messages Recording and Sending Voice MessagesTo set up Remote Messaging Using Remote MessagingTo send notifications to a pager To send notifications to a phone numberTo change your mailbox passcode Swapping 7 Delete and 9 Save SettingsMailbox Preferences Changing Your Mailbox PasscodeTo change the Call Screening Transfer method Programming a Fax DestinationChanging the Call Screening Transfer Method To enter a fax destination numberTo change envelope options Receiving Screened CallsChanging the Message Envelope Changing the Message Search OrderUnified Voice Messaging and Embedded Voice Mail User Guide To search the Directory Voice Mail DirectoryVoice Mail Directory To use the dialpad buttons to spell a nameUnified Voice Messaging and Embedded Voice Mail User Guide Problem Possible Solution Troubleshooting TipsMailbox Access Voice Mail Flowchart