Mitel mitel 5000 communication platform manual Mailbox Access, Mailbox System Messages

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Mailbox Access

Mailbox Access

After you set up your mailbox (see page 2), you can access your voice mailbox from any phone by dialing the voice mail extension number.

To access your voice mailbox:

Note: Press # to select an option or advance to the next step. Press * to cancel an option or return to the previous menu.

1.Dial the voice mail extension number. You hear the Main menu.

2.During or after the greeting, press * to identify yourself as a subscriber.

3.Enter your mailbox number.

4.Enter your mailbox passcode (if programmed), and then press #. If you do not have a passcode, press # to bypass the passcode prompt. See page 11 for information about programming your mailbox passcode.

Mailbox System Messages

When accessing your mailbox, you may hear one of the following system messages:

Mailbox almost full or full: If your mailbox is full, no new messages can be received until you delete waiting or saved messages.

Quota grace limit reached: If enabled, a mailbox can “overfill” beyond its normal capacity. When the quota grace limit is reached, this announcement is played.

Message count and type: The system announces the number of new and saved messag- es. The system also informs you if the messages are priority messages.

Remote Messaging: The system indicates if the Remote Messaging feature is enabled. See “Using Remote Messaging” on page 9.

Contact your voice mail administrator for more information about these and other features.

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Contents Communications Platform CP Page Table of Contents Mailbox Access Mailbox System Messages Message FeaturesMailbox Preferences Unified Voice Messaging and Embedded Voice Mail User Guide About Voice Mail About Voice MailTo set up your voice mail account Mailbox SetupRecording Your Directory Name To record your directory nameMailbox Setup Recording Personal GreetingsTo record or change your personal greeting Unified Voice Messaging and Embedded Voice Mail User Guide Mailbox Access Mailbox AccessTo access your voice mailbox Mailbox System MessagesMessage Features Listening to MessagesTo listen to messages Canceling Unheard Voice Messages Recovering Deleted Voice MessagesTo recover deleted voice messages To cancel unheard voice messagesTo record and send voice messages Recording and Sending Voice MessagesTo set up Remote Messaging Using Remote MessagingTo send notifications to a pager To send notifications to a phone numberMailbox Preferences Swapping 7 Delete and 9 Save SettingsChanging Your Mailbox Passcode To change your mailbox passcodeChanging the Call Screening Transfer Method Programming a Fax DestinationTo enter a fax destination number To change the Call Screening Transfer methodChanging the Message Envelope Receiving Screened CallsChanging the Message Search Order To change envelope optionsUnified Voice Messaging and Embedded Voice Mail User Guide Voice Mail Directory Voice Mail DirectoryTo use the dialpad buttons to spell a name To search the DirectoryUnified Voice Messaging and Embedded Voice Mail User Guide Problem Possible Solution Troubleshooting TipsMailbox Access Voice Mail Flowchart