Mitel mitel 5000 communication platform manual Using Remote Messaging, To set up Remote Messaging

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Message Features

Using Remote Messaging

You can use Remote Messaging to call you when your mailbox receives new voice messages.3 Using “cascade levels” of up to nine phone numbers, the voice mail system calls each number until it successfully connects to a device (for example, your home phone, a mobile phone, or a pager).

You can use primary and alternate cascades to program messages for different time periods. For example, you can use a primary cascade to notify you of new messages from 5:00 P.M. to 10:00 P.M. on weekdays. You can also use an alternate cascade to notify you of new messages on weekends. See the Remote Messaging example below. See page 9 to set up Remote Messaging.

Voice mail records the message.

Depending on when the message was received, voice mail calls either your primary or alternate cascade.

The cascade level 1 number (for example,

your home phone) receives the call from voice mail.

There is no answer, so voice mail places another call to the cascade level 2 number.

The cascade level 2 number (for example,

your mobile phone) receives the call from voice mail, and you answer the call.

You are notified of the new message (“You have a voice message from...”).

Note: If the system cannot reach you, you receive a voice message stating that notification could not be completed. You cannot use Remote Messaging for fax messages (see page 12).

To set up Remote Messaging:

1.Access your mailbox as described on page 5.

2.Press 4 to select the Personal Options Menu.

3.Press 5 to select Remote Messaging.

3.This feature may or may not be enabled for your system.

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Contents Communications Platform CP Page Mailbox Access Mailbox System Messages Message Features Table of ContentsMailbox Preferences Unified Voice Messaging and Embedded Voice Mail User Guide About Voice Mail About Voice MailTo set up your voice mail account Mailbox SetupRecording Your Directory Name To record your directory nameRecording Personal Greetings Mailbox SetupTo record or change your personal greeting Unified Voice Messaging and Embedded Voice Mail User Guide Mailbox Access Mailbox AccessTo access your voice mailbox Mailbox System MessagesListening to Messages Message FeaturesTo listen to messages Canceling Unheard Voice Messages Recovering Deleted Voice MessagesTo recover deleted voice messages To cancel unheard voice messagesTo record and send voice messages Recording and Sending Voice MessagesTo set up Remote Messaging Using Remote MessagingTo send notifications to a pager To send notifications to a phone numberMailbox Preferences Swapping 7 Delete and 9 Save SettingsChanging Your Mailbox Passcode To change your mailbox passcodeChanging the Call Screening Transfer Method Programming a Fax DestinationTo enter a fax destination number To change the Call Screening Transfer methodChanging the Message Envelope Receiving Screened CallsChanging the Message Search Order To change envelope optionsUnified Voice Messaging and Embedded Voice Mail User Guide Voice Mail Directory Voice Mail DirectoryTo use the dialpad buttons to spell a name To search the DirectoryUnified Voice Messaging and Embedded Voice Mail User Guide Problem Possible Solution Troubleshooting TipsMailbox Access Voice Mail Flowchart