Mitel mitel 5000 communication platform Receiving Screened Calls, Changing the Message Envelope

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Mailbox Preferences

Receiving Screened Calls

You have the following options when you receive a screened call:

Press # to accept the call.

Press 1 to replay the announcement.

Press 2 to send the call to voice mail.

Press 3, and then enter the extension number to forward the call to another extension.

Press * to refuse the call.

Changing the Message Envelope

When you listen to voice messages, an “envelope” is played for each message. By default, the envelope contains the following information:

Time and Date: The time and date the message was received.

Source: The source of the voice message.

Length: The length of the message.

You can change your envelope options or turn off the message envelope.

To change envelope options:

1.Access your mailbox as described on page 5.

2.Press 4 to select the Personal Options menu.

3.Press 4 to select the Message Envelope Options menu. You have the following options:

Press 1 to enable or disable the time and date options.

Press 2 to enable or disable the message source option.

Press 3 to enable or disable the message length option.

Press 4 to enable all options.

Press 5 to turn off the envelope.

Press # to accept the changes.

Press * to return to the Personal Options Menu.

Changing the Message Search Order

You can change the order in which you retrieve your new and saved messages based on the date and time they are received. When more than one message is left in your mailbox, the search order can be configured as first in/first out (the oldest message is played first) or last in/first out (the newest message is played first).

To change the message search order:

1.Access your mailbox as described on page 5.

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Contents Communications Platform CP Page Mailbox Preferences Table of ContentsMailbox Access Mailbox System Messages Message Features Unified Voice Messaging and Embedded Voice Mail User Guide About Voice Mail About Voice MailTo set up your voice mail account Mailbox SetupRecording Your Directory Name To record your directory nameTo record or change your personal greeting Mailbox SetupRecording Personal Greetings Unified Voice Messaging and Embedded Voice Mail User Guide Mailbox Access Mailbox AccessTo access your voice mailbox Mailbox System MessagesTo listen to messages Message FeaturesListening to Messages Canceling Unheard Voice Messages Recovering Deleted Voice MessagesTo recover deleted voice messages To cancel unheard voice messagesTo record and send voice messages Recording and Sending Voice MessagesTo set up Remote Messaging Using Remote MessagingTo send notifications to a pager To send notifications to a phone numberMailbox Preferences Swapping 7 Delete and 9 Save SettingsChanging Your Mailbox Passcode To change your mailbox passcodeChanging the Call Screening Transfer Method Programming a Fax DestinationTo enter a fax destination number To change the Call Screening Transfer methodChanging the Message Envelope Receiving Screened CallsChanging the Message Search Order To change envelope optionsUnified Voice Messaging and Embedded Voice Mail User Guide Voice Mail Directory Voice Mail DirectoryTo use the dialpad buttons to spell a name To search the DirectoryUnified Voice Messaging and Embedded Voice Mail User Guide Problem Possible Solution Troubleshooting TipsMailbox Access Voice Mail Flowchart