Cisco Systems 7937G Using Mute, Switching Between Multiple Calls, Viewing Multiple Calls, Tips

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Tips

•Engaging the Hold feature typically generates music or a beeping tone.

•A held call is indicated by the Hold icon:

Using Mute

With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute either in conjunction with the conference station or the external microphones.

If you want to...	Then...

Toggle Mute on	Press

Toggle Mute off	Press

Switching Between Multiple Calls

You can switch between multiple calls on a line. If the call that you want to switch to is not automatically highlighted, use the appropriate Navigation button to scroll to it.

If you want to...	Then...

Switch between connected	1.	Make sure the call that you want to switch to is highlighted.
calls on one line	2.	Press Resume.

	Any active call is placed on hold and the selected call is resumed.

Switch from a connected	Press Answer. The active call is placed on hold, and the selected call is
call to answer a ringing call	resumed.

Viewing Multiple Calls

Understanding how multiple calls are displayed on the conference station can help you organize your call-handling efforts.

In standard viewing mode, the conference station displays calls as follows for the highlighted line:

•Calls with the highest precedence and longest duration display at the top of the list.

•Calls of a similar type are grouped together. For example, calls that you have interacted with are grouped near the top, and calls on hold are grouped last.

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Contents Including License and Warranty Page Common Phone Tasks Phone Screen Icons Contents Advanced Call Handling Cisco One-Year Limited Hardware Warranty Terms Index OL-11559-02 If you want to Then Using this GuideGetting Started Using External Devices Safety and Performance InformationPower Outage Finding Additional InformationAccessibility Features Cisco Product Security OverviewConnecting Your Conference Station Connecting the Conference Station to the NetworkConnecting Optional External Microphones Connecting an Optional Third-Party Wireless Microphone KitPower interface cable Registering with Taps An Overview of Your Conference Station Understanding Buttons and HardwareDescription Description For more information, see Icon Line or call state Description Understanding Lines vs. CallsUnderstanding Line and Call Icons Shared Line,See Understanding Line and Call Icons, Understanding Display Screen FeaturesFeature Buttons and Menus, Choosing Menu Items Understanding Feature Buttons and MenusCleaning and Maintaining the Display Screen Screen item Do thisUnderstanding Feature Availability For more information Basic Call Handling Placing a Call-Basic Options If you want to Then SeeCorporate Placing a Call-Additional OptionsSpeed Dials Personal DirectoryEnding a Call Using Hold and ResumeAnswering a Call If you want to Then For more information, seeViewing Multiple Calls Using MuteSwitching Between Multiple Calls TipsTransferring Calls Forwarding All Calls to Another NumberUnderstanding Types of Conference Calls Settings on the Web,Making Conference Calls Options Web Pages,Press ConfList Starting and Joining a Standard ConferenceMeet-Me Conference Calls Starting or Joining a Meet-Me Conference Call Speed Dialing Accessing Your User Options Web Pages,Advanced Call Handling On Your Conference Station,Picking Up a Redirected Call on Your Conference Station Understanding Shared Lines Using a Shared LineStoring and Retrieving Parked Calls Remote-in-Use IconAdding Yourself to a Shared-Line Call PrivacyTracing Suspicious Calls Using Cisco Extension Mobility Using AutoAnswerSettings User Preferences Ring Type Changing Conference Station SettingsCustomizing Rings and Message Indicators Web,Settings User Preferences Contrast Customizing the Conference Station Display ScreenMissed Calls , Placed Calls , or Received Calls Using Call Logs and DirectoriesUsing Call Logs Corporate Directory exact name can vary Using Corporate Directory on Your Conference StationDirectory Dialing Using Personal Directory on Your Conference Station Press Fast Dial SelectTips Accessing Voice Messages Indicators,Configuring Features and Services on the Web Using the User Options Web PagesAccessing Your User Options Web Pages If you want to Then do thisChoose User Options Personal Address Book Using Personal Directory on the WebIf you want to Then do this after you log Click Delete SelectedChoose User Options Fast Dials Click Add NewSetting Up Speed Dialing on the Web Using the Address Book Synchronization ToolClick Speed Dials Setting Up Conference Station Services on the WebSee Configuring Fast Dials on the Web, Directory on Your Conference Station,Choose User Options Device Click Phone ServicesServices NextControlling User Settings on the Web Choose User Options User SettingsClick Line Settings Controlling Line Settings on the WebChanging Conference Station Settings, Calls to Another Number,Audible Message Waiting Indicator Policy drop-down list Using Cisco WebDialer Web Pages,If you want to Then If you Then For more information Understanding Additional Configuration OptionsUsing a Shared Line, Tracing Suspicious CallsSee Using AutoAnswer, See Using Cisco ExtensionSymptom Explanation Troubleshooting Your Conference StationGeneral Troubleshooting Settings Network Configuration , and then navigate to Viewing Conference Station Administration DataUsing the Quality Reporting Tool If you are asked to ThenCisco One-Year Limited Hardware Warranty Terms Duration of Hardware WarrantyReplacement, Repair, or Refund Policy for Hardware To Receive a Return Materials Authorization RMA NumberOL-11559-02 Index See also barge Page OL-11559-02 Taps OL-11559-02