BT 500 manual Answering machine messages have the wrong date and time

Page 76

Verve 500 – New Style – Edition 3 – 07.09.06 – 7706

76Help

Answering machine messages have the wrong date and time

•Have you set the date and time? See page 8.

Cannot access your messages from another phone

•Have you changed the remote access security PIN code? See page 53. Always keep a note of the new PIN code in a safe place.

No Caller Display number/name displayed

•Have you subscribed to a Caller Display service from your network provider, see page 57.

•The caller may have withheld their number.

•An exact name/number match was not found in your phonebook. Check that you have stored the full STD dialling code.

Cannot register a handset to a base

•You can register a total of 5 handsets to your BT Verve 500 base. Check that you have not exceeded the limits.

•Check that you have entered the correct PIN number (default PIN 0000).

•Check that you are at least one metre away from other electrical equipment to avoid interference when registering.

Base unit does not ring, but the lights are on

•Have you connected the telephone line correctly?

•Is the base ringer set to off?

•You may have a faulty line or socket. Try using another socket or line. Call BT on 151 if you still experience problems.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

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Contents User Guide Welcome… Need help? Got everything?This guide Sound settings Phone settingsThis guide Answering machineCaller Display Using additional handsets Text messaging General informationSetting up Signal strengthGetting started LocationBattery low warning Battery performanceGetting started Set the date and timeClock Setting is displayed, press OK to select Current time and date setting is displayed. Enter 2 digitsPlug the other end into the mains wall socket and switch For the hour and 2 for the minute e.g. for 2.15pm, enterGetting to know your phone Handset buttonsBattery levels Alarm clockRinger off HandsetRange Handset name and number Time Battery Date Phonebook Getting to know your phoneStandby display Answering machine and base buttonsFollowing table shows you where each letter Character mapStoring a name in the phonebook, see Navigating the menusMenu map Using the phone Switch the handset power on/offMake an external call Preparatory dialling pre-dialUsing the phone Earpiece/receiver volumePress UP to increase or Down to decrease the volume Receive a callHandsfree Secrecy muteMake a call in handsfree Switch to handsfree during a call Redial listAnswer a call in handsfree Call a number from the redial listKeypad lock Copy a number from the redial list to the phonebookPaging handsets Name and number phonebookStore a name and number Dial a numberEntering names Writing tipsEdit an entry Delete an entry or all entriesCopy an entry to another handset Save a phonebook number to a quick dial keyDial a quickdial number Copy SIM card contacts to the phonebookPress Option soft key then use UP or Down to display Copy Enter your SIM Card PIN. Enter your 4-digit SIM PIN codeWallpaper Display settingsContrast Set the alarm Alarm and time settingsSet the time and date Alarm and time settings Silence the alarmHandset earpiece/speaker volume Sound settingsExternal call ringer melody and volume Sound settings Internal call ringer melody and volumeMelody is highlighted, press OK to select Press OK to confirm To exit and return to standbyBase ringer melody and volume Handset tones Phone settings Handset settingsAuto answer Register a handsetPhone settings Dim modeReset your handset Handset nameRoom monitor Base settings System PIN codeReset your base De-register a handsetRecall time Pause timeCall log type Auto-delete Answering machine Switch the answering machine ON/OFF Answering machine settings via the handsetAnswer delay Press UP or Down to select the answer delay setting you Answering machineAutomatic for the ‘time saver’ option Require and select OK Press To exit and return to standbyTime stamp on/off Monitoring/call screeningRecording quality Default setting is ‘standard’You can select either standard or high quality recording. Outgoing messages Record your own outgoing messageAnswer and Record Answer OnlySelect the outgoing message answer mode Check your outgoing messageListening to your messages Record a memo Memory fullAnswering machine settings via the base Check/delete the OGMRecord a new outgoing message Remote access Standby mode Press and hold to delete all messagesChange the remote access PIN code Standby mode, press HoldSwitch remote control On/Off Switch your answering machine on remotely Check for messages remotelyOperating your answering machine remotely Time saverSwitch answering machine on/off Play all messagesPlay new messages Pause playbackCalls log BT Caller DisplayView and dial from the Calls log Press or to dial a displayed number BT Caller DisplayCopy a Calls log number to the phonebook Delete a/all Calls log numbers Cost of the fixed line service Subscribe to the text messaging serviceText messaging Send a text message Text messagingSent messages are stored in the Outbox Entering text Saved messages are stored in the Drafts boxReceived messages are stored in the Inbox Your BT Verve 500 can store up to 30 messagesReceiving and reading text messages See page 13 for the complete character mapOr, select to open the phonebook and scroll UP or Down Press UP/DOWN/LEFT/RIGHT toBack to cancel To scroll and display the name/number you want. PressConfirm and send Receiving a call while writing a textText messaging Delete messages stored in the Drafts box Read, edit, send or delete messages stored in the Outbox Memory Full and Delete Messages alternatelyService Centre numbers Numbers StoredCenter 2 and press OK Select an SMS Center to send/receive from Internal calls Using additional handsetsReceiving an external call while on an internal call Transferring calls Way CallsHelp Help Cannot access your messages from another phone Answering machine messages have the wrong date and timeNo Caller Display number/name displayed Cannot register a handset to a basePossible problems with text messaging Text messages cannot be sent and screen displays FailedCannot send text Customer HelplineFurther help and advice for text queries on BT lines Cannot receive textBilling enquiries General sales enquiriesRefer to the telephone number shown on your telephone bill You keep hearing an error beep Press OK. Number is displayed. Enter 00000 and press OKGeneral information Cleaning General informationGuarantee Technical information For your recordsConnecting to a switchboard Ofﬁces worldwide

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