BT 500 manual Possible problems with text messaging, Cannot send text, Customer Helpline

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Verve 500 – New Style – Edition 3 – 07.09.06 – 7706

Help 77

Buzzing noise on my phone or on other electrical equipment nearby

•Sometimes your BT Verve 500 can interfere with other electrical equipment if it is placed too close. It is recommended that you place your BT Verve 500 at least one metre away from electrical appliances or metal obstructions to avoid any risk of interference.

Customer Helpline

If you are still experiencing difficulties please call the BT Verve 500 Helpline on 0870 242 6652 or email bthelpdesk@convergys.com.

Possible problems with text messaging

Text messages cannot be sent and screen displays Failed!

•The base power supply or telephone line cord might not be properly connected. Check that the base power supply is plugged into the mains socket and switched on and that the telephone is plugged into the telephone wall socket.

•There might be a fault on the line. Check your telephone line is working properly.

•You might have deleted the server number in error. See page 69-70 for instructions on how to enter the number.

Cannot send text

•Check service centre number is correct including 1470P prefix (this is for BT lines. If you have another network provider please check the prefix number with them). In order to send and receive text messages you must not withhold your number. If you normally withhold your number the 1470 prefix presents your number for you.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

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Contents User Guide Welcome… Got everything? Need help?This guide Phone settings Sound settingsThis guide Answering machineText messaging General information Caller Display Using additional handsetsSignal strength Setting upGetting started LocationBattery performance Battery low warningGetting started Set the date and timeCurrent time and date setting is displayed. Enter 2 digits Clock Setting is displayed, press OK to selectPlug the other end into the mains wall socket and switch For the hour and 2 for the minute e.g. for 2.15pm, enterHandset buttons Getting to know your phoneAlarm clock Battery levelsRinger off HandsetGetting to know your phone Range Handset name and number Time Battery Date PhonebookStandby display Answering machine and base buttonsCharacter map Following table shows you where each letterStoring a name in the phonebook, see Navigating the menusMenu map Switch the handset power on/off Using the phoneMake an external call Preparatory dialling pre-dialEarpiece/receiver volume Using the phonePress UP to increase or Down to decrease the volume Receive a callMake a call in handsfree Secrecy muteHandsfree Redial list Switch to handsfree during a callAnswer a call in handsfree Call a number from the redial listCopy a number from the redial list to the phonebook Keypad lockName and number phonebook Paging handsetsDial a number Store a name and numberEntering names Writing tipsDelete an entry or all entries Edit an entrySave a phonebook number to a quick dial key Copy an entry to another handsetCopy SIM card contacts to the phonebook Dial a quickdial numberEnter your SIM Card PIN. Enter your 4-digit SIM PIN code Press Option soft key then use UP or Down to display CopyContrast Display settingsWallpaper Set the time and date Alarm and time settingsSet the alarm Silence the alarm Alarm and time settingsExternal call ringer melody and volume Sound settingsHandset earpiece/speaker volume Internal call ringer melody and volume Sound settingsMelody is highlighted, press OK to select Press OK to confirm To exit and return to standbyBase ringer melody and volume Handset tones Handset settings Phone settingsAuto answer Register a handsetDim mode Phone settingsHandset name Reset your handsetRoom monitor System PIN code Base settingsDe-register a handset Reset your basePause time Recall timeCall log type Auto-delete Answering machine Answer delay Answering machine settings via the handsetSwitch the answering machine ON/OFF Answering machine Press UP or Down to select the answer delay setting youAutomatic for the ‘time saver’ option Require and select OK Press To exit and return to standbyMonitoring/call screening Time stamp on/offYou can select either standard or high quality recording. Default setting is ‘standard’Recording quality Record your own outgoing message Outgoing messagesAnswer and Record Answer OnlyCheck your outgoing message Select the outgoing message answer modeListening to your messages Memory full Record a memoCheck/delete the OGM Answering machine settings via the baseRecord a new outgoing message Standby mode Press and hold to delete all messages Remote accessChange the remote access PIN code Standby mode, press HoldSwitch remote control On/Off Check for messages remotely Switch your answering machine on remotelyOperating your answering machine remotely Time saverPlay all messages Switch answering machine on/offPlay new messages Pause playbackView and dial from the Calls log BT Caller DisplayCalls log Copy a Calls log number to the phonebook BT Caller DisplayPress or to dial a displayed number Delete a/all Calls log numbers Text messaging Subscribe to the text messaging serviceCost of the fixed line service Sent messages are stored in the Outbox Text messagingSend a text message Saved messages are stored in the Drafts box Entering textReceived messages are stored in the Inbox Your BT Verve 500 can store up to 30 messagesSee page 13 for the complete character map Receiving and reading text messagesPress UP/DOWN/LEFT/RIGHT to Or, select to open the phonebook and scroll UP or DownTo scroll and display the name/number you want. Press Back to cancelConfirm and send Receiving a call while writing a textText messaging Delete messages stored in the Drafts box Memory Full and Delete Messages alternately Read, edit, send or delete messages stored in the OutboxNumbers Stored Service Centre numbersCenter 2 and press OK Select an SMS Center to send/receive from Receiving an external call while on an internal call Using additional handsetsInternal calls Way Calls Transferring callsHelp Help Answering machine messages have the wrong date and time Cannot access your messages from another phoneNo Caller Display number/name displayed Cannot register a handset to a baseText messages cannot be sent and screen displays Failed Possible problems with text messagingCannot send text Customer HelplineCannot receive text Further help and advice for text queries on BT linesRefer to the telephone number shown on your telephone bill General sales enquiriesBilling enquiries Press OK. Number is displayed. Enter 00000 and press OK You keep hearing an error beepGeneral information General information CleaningGuarantee For your records Technical informationConnecting to a switchboard Ofﬁces worldwide

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