Call Pick-Up Group, Call Restriction Options

Call Pick-Up – Group

Call Pick-Up – Group enables you to answer (pick-up) calls directed to any other line within your Call Pick-Up group by dialing a code. If more than one person tries to pick-up the call, the first user will receive the call, and the others will receive a busy signal as confirmation that the call was answered. Use Call Pick-Up – Group to provide maximum call coverage and ensure against missed calls.

To use Call Pick-Up – Group:

Lift the handset and listen for dial tone.

Press * 1 7 (the incoming call is connected to your station).

To use Call Pick-Up – Group when you are already on the phone:

Tell the person to whom you are speaking that you are going to put them on hold.

Press the switchhook (or the Tap/Flash/Recall/Link button, depending on your telephone set).

Listen for dial tone.

Press * 0 1 to put the first call on hold.

Press * 1 7 (the incoming call is connected to your station).

NOTES:

1.) You cannot use Call Pick-Up – Group to connect to an Automatic Callback call. 2.) If more than one line in your Call Pick-Up group is ringing, you cannot select which line to answer. The system will automatically direct the pick-up to the

call that came in first.

3.) All lines in a Multi-Line Hunt group must be in the same Call Pick-Up group.

Call Restriction Options

This feature enables you to select and control the incoming and outgoing calling capabilities of each of your CustoPAK lines. Each line can only be equipped with one Call Restriction option, which has been programmed by Verizon.

NOTE: Verizon must automatically activate this feature. You cannot activate or deactivate the feature as you choose. If you want to add or update Call Restriction options, please contact your Verizon representative.