Verizon CustoPAK, GTD-5, DMS 10, CentraNet, 5ESS Three-Way Calling, To use the Intercom feature

Intercom

The Intercom feature allows you to speak to, or transfer a call to, any other person within your CustoPAK system—without incurring local usage charges. Simply dial the two-digit code that was assigned to the line. See the Appendix on page 45 of this guide to locate the Intercom Code Chart for your switch type. The intercom codes are pre-assigned and programmed by Verizon.

To use the Intercom feature:

Pick up the handset and listen for dial tone.

Dial the intercom code:

2 0 # – 4 9 # for 5ESS, GTD-5 and DMS 100 switch types.

# 2 – # 7 for DMS 10 switch types.

NOTE: For the Intercom feature to function properly, individual telephone numbers must be assigned to a Multi-Line Hunt group.

Three-Way Calling

Three-Way Calling enables you to add a third party from either inside or outside of your CustoPAK system to any established call to create a three-way conference arrangement. This maximizes line efficiency and reduces costly and time-consuming callbacks by allowing you to obtain answers to urgent inquiries from two separate sources in a single call — reducing the costs and lost productivity of multiple telephone calls.

While engaged in a two-way conversation:

Tell the person to whom you are speaking that you are going to put them on hold.

Press the switchhook (or the Tap/Flash/Recall/Link button, depending on your telephone set).

Listen for dial tone.

Dial the number of the party you wish to add to the call (if you encounter

a busy signal, no answer or an error is made in dialing, press the switchhook twice or hang up to reconnect to the original call).

Announce that you are setting up a conference call.

Press the switchhook again (the three-way conference is established).

NOTES:

1.) You may use Three-Way Calling to add another person no matter who placed the original call. However, if you placed both calls and they are outside of your CustoPAK system, when you hang up the other two people will automatically disconnect.

2.) Three-Way Calling may generate local, regional toll or long distance charges. If you hang up, you will be billed the appropriate charges for the portion of the call for which you are responsible.

3.) You cannot establish a three-way call using the Automatic Callback feature.

4.) A three-way conference cannot be made between an established call and a Call Waiting call.

14 15