Consultation Hold, To place a call on hold

Consultation Hold

Consultation Hold provides a temporary or “soft” hold without having to dial

an activation code. This allows you to place another call for private consultation or to initiate a three-way call. Use Consultation Hold to quickly verify customer inquiries and reduce costly and time-consuming callbacks.

To place a call on hold:

Tell the person to whom you are speaking that you are going to put them on hold.

Press the switchhook (or the Tap/Flash/Recall/Link button, depending on your telephone set).

Listen for dial tone.

Dial the third party (if you encounter a busy signal, no answer or if an error is made in dialing, press the switchhook twice to reconnect to the original call).

When the third party answers, you may consult privately before reconnecting to the original call.

To return to the original caller:

Allow the third party to hang up.

Press the switchhook twice (if the switchhook is only pressed once, a three-way call will be established).

NOTES:

1.) Consultation Hold overrides Dial Call Waiting and Call Waiting. When you put a call on hold to use the line to place a second call, a third incoming call will receive a busy signal.

2.) Call Forwarding cannot be activated while a call is on Consultation Hold.

Direct Inward/Outward Dialing (DID/DOD)

Direct Inward Dialing allows you to receive incoming calls directly at your station. This can help enhance customer service by allowing incoming callers to quickly reach you without the delay of a call transfer. Direct Outward Dialing improves efficiency by enabling you to place calls to locations outside the system without first dialing an access code or going through a central attendant.

NOTE: Verizon has automatically activated this feature. You cannot activate or deactivate the feature as you choose.

Distinctive Ringing (Inside/Outside Ringing)

CustoPAK Distinctive Ringing provides you with the ability to distinguish between internal and external incoming calls, allowing you to greet customers and callers from outside of your system more professionally. Internal calls—calls placed by someone within the CustoPAK system using the Intercom feature—will ring with a single ring. External calls—calls made from outside of the CustoPAK system— are identified by a double ring. This feature is not available in the GTD-5

switch.

NOTES:

1.) Many telephone sets have their own distinctive ringing patterns that are not associated with CustoPAK Distinctive Ringing.

2.) Priority Call and Distinctive Ringing cannot be on the same CustoPAK line, since they share the same ring patterns.

3.) On forwarded calls, the ring pattern will be based on the original line, not the forwarding line.

4.) On transferred calls, the ring pattern will be based on the transferring line, not the original line.

5.) Verizon has automatically activated this feature. You cannot activate or deactivate the feature as you choose.