Verizon DMS 100, GTD-5, CentraNet, CustoPAK, 5ESS manual Priority Call, Select Call Forwarding

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Priority Call

Priority Call enables you to program up to 12 numbers—from within your regional calling area—to be identified with a special ring pattern (short-long- short). Use Priority Call to help you know when an important call comes in so you can give superior service to your high-priority callers. This feature is not available in the DMS 10 switch type.

To turn Priority Call on or off:

Lift the handset and listen for dial tone.

Press * 6 1 .

Listen to the voice recording for instructions on how to turn Priority Call on or off, and how to change or review your Priority Call list.

To update your Priority Call list:

Press * 6 1 and follow the voice-recorded instructions. If your list is full, you must erase one number before you can add another.

NOTES:

1.) The Priority Call special ring will not follow a Call Forwarding or Select Call Forwarding call.

2.) This feature must be applied to all members of a Hunt group.

3.) The Priority Call special ring will not hunt.

4.) This feature will not work on a Hunt group’s pilot number.

Select Call Forwarding

Select Call Forwarding lets you program up to 12 numbers — from within your regional calling area— that you wish to have call forwarded. When a number on your Select Call Forwarding list calls you, it will be forwarded to the number you have programmed to receive the call. Calls from all other numbers will be handled in the normal manner. You can program calls to forward to virtually any number— local or long distance — and Select Call Forwarding allows

you to change your forward-to number whenever necessary. Use Select Call Forwarding to remain accessible and give top priority to your most important callers. This feature may generate local, regional toll or long distance charges. This feature is not available in the DMS 10 switch type.

To turn Select Call Forwarding on or off:

Lift the handset and listen for dial tone.

Press * 6 3 .

Listen to the voice recording for instructions on how to turn your Select Call Forwarding service on and off and how to change or review your Select Call Forwarding list.

To update your Select Call Forwarding list:

Press * 6 3 and follow the voice-recorded instructions. If your list is full, you must delete one number before you can add another.

NOTES:

1.) When Select Call Forwarding is on and a call forwards:

-Calls from numbers on your Select Call Forwarding list cannot be answered at the forward-from number, however, they will generate one short ring to remind you that the call is being forwarded. The forward-to number will ring normally.

-All calls from numbers not on your Select Call Forwarding list will ring normally and can be answered.

-If you also have Call Forwarding and it is turned on, all calls from phone numbers not on your Select Forwarding list will forward to the number you have chosen as the Call Forwarding Select destination.

2.) Blocked calls will not forward.

3.) This feature must be applied to all members of a Hunt group.

4.) Select Call Forwarding overrides all other Call Forwarding arrangements.

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Contents CentraNet CustoPAK CentraNet CustoPAK Service Table of Contents Introduction to This Guide Help Desk Overview of Your CustoPAK SystemRepair Assume Dial CustoPAK Basic FeaturesTerms You Should Know Call Transfer Call HoldTo place a call on hold SwitchConsultation Hold Direct Inward/Outward Dialing DID/DODWhile engaged in a two-way conversation To use the Intercom featureIntercom Three-Way CallingTouch-Tone CustoPAK Selectable FeaturesOption Section To cancel an Automatic Callback requestAutomatic Callback Call Forwarding OptionsTo turn Call Forwarding off Call ForwardingTo turn Call Forwarding on Call Forwarding Don’t Answer Call Forwarding Busy LineTo use Call Pick-Up Group To use Call Pick-Up Group when you are already on the phoneCall Pick-Up Group Call Restriction OptionsCall Waiting Cancel Call Waiting Tone BlockTo cancel the Call Waiting tone before placing a call To cancel the Call Waiting tone during a callDial Call Waiting for Intercom dialing HuntingTo place a Speed Call from the short list CustoPAK Optional FeaturesSpeed Dialing After dialing a busy number Busy RedialTo activate *69 To deactivate *69Call Park Call Block *60 To retrieve parked calls from any line Call Park Directed Call Trace To park a call against another CustoPAK numberCaller ID Number Only Caller IDLast Number Redial Enhanced Call ForwardingExecutive Busy Override Select Call Forwarding Priority CallAppendix Intercom Code ChartsDMS 10 Speed Dialing Code Charts Voice Mail and CustoPAKTo make an Intercom call Intercom Code ChartsTo establish or change your Speed Dialing list Speed Dialing Code ChartsTo make a call using Speed Dialing GTD-5, DMS 100 and DMS 10 Speed Dialing List Feature Availability by Switch Type CustoPAK Feature Activation/Deactivation CodesFeature Telephone Numbers Your CustoPAK Feature Selections