Enhanced Call Forwarding, Executive Busy Override

Enhanced Call Forwarding

Using a toll free 800 number, you can forward calls from anywhere in the country to any other number of your choice (pager, cellular phone, work phone or home phone). Enhanced Call Forwarding has been installed with a default destination number that you have chosen, and provides you with the flexibility to override the default number whenever necessary. This feature is not avail- able in the DMS 10 switch type.

While using Enhanced Call Forwarding, certain buttons always have the same standard function:

Press 8 to jump to the Main Menu.

Press 9 to hear a menu again.

Press 0 to hear help information.

Press * to return to the previous menu.

If you’re entering a string of digits (a phone number or a time) and make a mistake, press * to clear the entry so you can start over again.

After entering a string of digits, press # to end the string.

Calling Enhanced Call Forwarding

From a touch-tone telephone:

Dial 1-888-483-3230.

Enter your 10-digit Enhanced Call Forwarding account number, then press # .

Enter your Verizon-provided temporary PIN, then press # . If this is the first time you’ve used Enhanced Call Forwarding, you’ll be prompted to create your new 6- to 10-digit PIN.

Refer to your Enhanced Call Forwarding User Guide for detailed information on how to use this feature.

Executive Busy Override

Executive Busy Override allows you to gain access to a busy line within your CustoPAK system by dialing a code, thus establishing a three-way call. The called number will receive a warning tone prior to the establishment of the three-way conference call. The person to whom the called party is speaking can be either inside or outside of the CustoPAK system. This feature is not available in the GTD-5 switch type.

Upon reaching a busy internal station:

Press the switchhook (or the Tap/Flash/Recall/Link button, depending on your telephone set).

Press * 4 0 (both parties will hear break-in tone and you can now join the conversation).

NOTES:

1.) If a three-way conference is already in progress on the called number, the feature will not operate.

2.) If the called party presses the switchhook (or the Tap/Flash/Recall/Link button, depending on the telephone set), the overriding party will be disconnected from the three-way call. If any of the three parties hang up, the remaining two parties will still be connected.

Last Number Redial

This convenient service enables you to be connected to the last number you dialed. Use Last Number Redial to save time and improve efficiency by reducing dialing time and time spent looking for telephone numbers. This feature is not available for 5ESS and DMS 10 switch types.

To be connected to the last number you dialed:

Lift the handset and listen for dial tone.

Press # 7 7 and wait for the call to connect.

NOTE: If you called both numbers when establishing a three-way conference, the second number is the one stored for a Last Number Redial request.