Overview of Your CustoPAK System, Repair

Overview of Your CustoPAK System

Your CustoPAK system is a central office-based service, meaning all equipment required to operate the system is in the Verizon central office. That also means you have purchased a reliable, worry-free telephone system, as our central offices are monitored 24 hours a day, 365 days a year.

Your CustoPAK system can grow as your business grows. It has the capacity to handle up to 30 telephone lines, and offers a flexible package of features designed specifically with the small business customer in mind. You can select which features you want for each of your CustoPAK lines based on your business and communications needs. You may add or change features at any time by contacting your Verizon representative (additional charges may apply).

CustoPAK can be customized to perform as a complete telephone system working on standard single-line telephones or as feature-rich access lines enhancing your existing telephone system. When used with existing telephone systems, features like Call Transfer, Three-Way Calling and Consultation Hold give you the functionality of a built-in second line. When using these features, other lines remain free for incoming or outgoing calls. And, Call Forwarding and Call Transfer allow you to easily transfer your calls to another location outside your system without additional equipment.

Most of the features are activated by the use of codes. You’ll find all of the information required to activate the CustoPAK features listed in the Features section of this guide.

Your CustoPAK system comes with a 30-day satisfaction guarantee (except California). We are confident that this system is the right solution for your business needs. However, with this guarantee you are entitled to a full credit of the CustoPAK charges and a change back to your previous Verizon service if you are not satisfied and notify us within 30 calendar days.

Repair

The Repair Center handles service problems and out-of-service conditions on your telephone lines and/or features, and the wiring to your location. It does not handle and cannot fix your telephone equipment.

For problems with the wiring inside your business, you may repair it yourself, hire a contractor or an electrician, or call Verizon. Verizon does this type of repair for a fee based on the amount of time and the cost of the materials required to correct the problem. For information on these services, contact your Verizon representative.

The Verizon repair number is 1-800-483-2000. The Repair Center is open 24 hours a day, including holidays.

Help Desk

The CentraNet/Voice Mail Help Desk was established to answer your questions about the operation of your CentraNet CustoPAK and Voice Mail services. Our Help Desk will explain how the services and features operate, e.g., How do

I transfer a call? How do I reset my Passcode?

If you have questions about your CentraNet CustoPAK service, please call the Help Desk at 1-800 - 483 -2000.

The Help Desk is available Monday-Friday between the hours of 5 a.m.-7 p.m. and Saturday between the hours of 7 a.m.- 4 p.m. Pacific Time. The Help Desk is closed on Sunday.

IMPORTANT INFORMATION: Verizon is in the process of updating all our central office switches to provide access to Per Call Blocking. This feature allows you to prevent the appearance of your phone number on Caller ID display units on a per call basis.

Press * 6 7 before placing an outgoing call to activate this feature.