Verizon GTD-5, 5ESS Busy Redial, To activate *69, To deactivate *69, After dialing a busy number

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* 69

This convenient feature automatically stores and allows you to redial the number of the last person who called you. *69 only works on calls made from numbers within your regional calling area and can be used whether you answered the last call or not. If you return the call and the number is busy, *69 will monitor the busy line and attempt to connect your call for up to 30 minutes, unless canceled. In most cases, your phone will ring with a series of short-short-long rings when the number you called is no longer busy. This feature is not available in the DMS 10 switch type.

To activate *69:

Lift the handset and listen for dial tone.

Press * 6 9 (a voice recording may provide additional instructions).

To deactivate *69:

Lift the handset and listen for dial tone.

Press * 8 9 .

NOTES:

1.) If you hear the Call Waiting tone while you are on the line, you have two choices: you can use *69 to call back later, or you can use Call Waiting during the call.

2.) A *69 callback will not activate a Call Waiting tone; the line must be idle. 3.) *69 and Automatic Callback cannot be on the same line.

4.) This feature must be applied to all members of a Hunt group.

5.) *69 ring patterns may duplicate those of Distinctive Ringing.

6.) *69 will not work when activated against a line with Call Forwarding.

Busy Redial

After reaching a busy line within your regional calling area, this convenient service allows you to dial a code that will automatically connect you when both lines are idle. Once activated, Busy Redial will monitor the busy line and attempt to connect your call for up to 30 minutes, unless canceled. You will be alerted with a special ring when the call is returned. You can use Busy Redial to help reduce multiple callbacks, dialing time and lost productivity. This feature is not available in the DMS 10 switch type.

After dialing a busy number:

Hang up.

Lift the handset and listen for dial tone.

Press * 6 6 . You will hear two normal ringing tones or an announce- ment. If the called number is still busy, a voice recording will tell you that your call is next in line.

Hang up. When the number you called is no longer busy, your telephone will ring with a series of short-short-long rings (ringing tones may vary).

Lift the handset. You will hear normal ringing tone.

To deactivate Busy Redial:

Lift the handset and listen for dial tone.

Press * 8 6 .

NOTES:

1.) The number you called will not ring until you pick up your telephone.

2.) Occasionally, the person you are calling uses the phone before Busy Redial can complete your call. If this happens, a voice recording will tell you to hang up and reactivate Busy Redial.

3.) You can use Busy Redial to return calls to more than one busy number at a time. 4.) When your phone rings with a short-short-long ring, you need to answer by the third series of rings or Busy Redial will pause and try to complete your

call 5 minutes later.

5.) Busy Redial and Automatic Callback cannot be on the same line.

6.) This feature must be applied to all members of a Hunt group.

7.) Busy Redial will not activate a Call Waiting tone.

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Contents CentraNet CustoPAK CentraNet CustoPAK Service Table of Contents Introduction to This Guide Overview of Your CustoPAK System RepairHelp Desk CustoPAK Basic Features Terms You Should KnowAssume Dial Call Hold Call TransferDirect Inward/Outward Dialing DID/DOD SwitchConsultation Hold To place a call on holdThree-Way Calling To use the Intercom featureIntercom While engaged in a two-way conversationCustoPAK Selectable Features Touch-ToneCall Forwarding Options To cancel an Automatic Callback requestAutomatic Callback Option SectionCall Forwarding To turn Call Forwarding onTo turn Call Forwarding off Call Forwarding Busy Line Call Forwarding Don’t AnswerCall Restriction Options To use Call Pick-Up Group when you are already on the phoneCall Pick-Up Group To use Call Pick-Up Group To cancel the Call Waiting tone during a call Cancel Call Waiting Tone Block To cancel the Call Waiting tone before placing a call Call WaitingHunting Dial Call Waiting for Intercom dialingCustoPAK Optional Features Speed DialingTo place a Speed Call from the short list To deactivate *69 Busy RedialTo activate *69 After dialing a busy numberCall Block *60 Call ParkTo park a call against another CustoPAK number Call Park DirectedCall Trace To retrieve parked calls from any lineCaller ID Caller ID Number OnlyEnhanced Call Forwarding Executive Busy OverrideLast Number Redial Priority Call Select Call ForwardingVoice Mail and CustoPAK Intercom Code ChartsDMS 10 Speed Dialing Code Charts AppendixIntercom Code Charts To make an Intercom callSpeed Dialing Code Charts To make a call using Speed DialingTo establish or change your Speed Dialing list GTD-5, DMS 100 and DMS 10 Speed Dialing List CustoPAK Feature Activation/Deactivation Codes Feature Availability by Switch TypeYour CustoPAK Feature Selections Feature Telephone Numbers