VTech DS63213, DS6321-2, DS6321-3 Troubleshooting, Cannot pair my cell phone to the telephone base

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Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call

1 (800) 267-7377.

I cannot pair my cell phone to the telephone base.

•Make sure you have cellular coverage.

•Make sure the Bluetooth function of your cell phone is turned on. See the user’s manual of your cell phone for more information.

•Remove VTech DS6321/VTech DS6322 from your cell phone’s handsfree device history list (see the user’s manual of your cell phone for more information).

•Carefully follow the pairing instructions on page 14 and make sure that your cell phone is not connected to any other Bluetooth device.

•Turn off your cell phone, then turn it on again.

•Reset the telephone base. Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in. Repeat the above suggestions.

I cannot pair my headset to the telephone base.

•Make sure that your Bluetooth headset is in discoverable mode when pairing with the telephone base. See the user’s manual of your headset for more information on how to set your headset to discoverable mode.

•Carefully follow the pairing instructions on page 16 and make sure that your headset is not connected to any other Bluetooth device.

•Reset the telephone base. Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in. Repeat the above suggestions.

I cannot connect my cell phone with the telephone base.

•Make sure that the Bluetooth function of your cell phone is turned on. See the user’s manual of your cell phone for more information.

•Make sure that your Bluetooth cell phone is not connected to any other Bluetooth device.

•Turn off your cell phone, then turn it on again.

•Make sure that your cell phone is connected and on the active devices list.

•For some cell phones, you must authorize VTech DS6321/VTech DS6322 device in your cell phone’s Bluetooth feature. See the user’s manual of your cell phone for more information.

•Manually connect your cell phone to VTech DS6321/VTech DS6322. Refer to the user’s manual of your cell phone for more information.

I cannot connect my headset with the telephone base.

•Make sure that your Bluetooth headset is not connected to any other Bluetooth device.

•Make sure that your headset is connected and on the active devices list.

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Contents User’s manual Congratulations Table of contents Answering system operation..63 AppendixIndex Getting started Parts checklistAvoid placing the telephone base too close to InstallationTelephone base and charger installation Charge light Battery installationBattery charging Tabletop to wall-mount installation Installation optionsSee Telephone base and charger installation on Wall-mount to tabletop installationMENU/SELECT Handset layoutOFF/CLEAR PLAY/STOP Telephone base layoutTo enter the main menu Handset main menuIntroducing Bluetooth BluetoothGlossary of terms Bluetooth setup Pair a cell phoneTo pair and connect a cell phone Page Place Bluetooth headset next to base. Press Select Pair a headsetTo pair and connect a headset Auto connection Paired devices Rename a paired deviceDevice renamed Device removed from paired list Remove a paired deviceReview the active devices list Active devicesConnect/Disconnect an active device Device connected/Device disconnectedReplace an active device To add an active device Add an active deviceChange PIN Remove an active deviceTo remove an active device To change the PINPress MENU/SELECT to choose Download dir Download directorySelect to add cellular Press Select to addBluetooth View the directory download information Interruption to directory downloadHandset displays Last download aborted MM/DD/YY Displays No entries found. Try downloading from SIMTo adjust the handset ringer volume Ringer volume handsetPress MENU/SELECT to choose Ringer volume Ringers handsetRinger tone LCD language SettingsTo select a language Press MENU/SELECT to choose LCD languageClear voicemail To manually turn off these indicatorsTo change the setting Key toneSet date/time Home area code Dial modeCell area code Using a handset Answer ON/OFFPress MENU/SELECT to choose Ans. system Announcement Play your announcementRecord your own announcement Delete your announcement Call screening Answering system setupNumber of rings Press MENU/SELECT to choose Call screeningMessage alert tone Remote access codeMake, answer or end a home call Call waiting on the home line Make, answer or end a cell callCall waiting on the cell line Answer a cell call while on a home call Cell phone voicemailAnswer a home call while on a cell call Conference home and cell calls Using the home and cell lines togetherEnd home call End cell call To end a conference callHandset speakerphone Volume controlSilence the ringer MuteHandset locator HoldTo access a number in the call log while on a call To access a number in the directory while on a callTo access the redial list while on a call Chain dialingRedial list Review the redial listDial a redial entry Delete a redial entry Save a redial entry to the directoryTo initiate an intercom call IntercomTo answer an intercom at the destination handset To silence an intercom callIntercom Answer an incoming call during an intercom call Hold a call and intercom Share an outside callDirectory Create a new entry in the home directory Characters by number of key presses Character chartCharacter alphabetical search Review the directoryTo review the directory To start the searchDial a directory entry Edit a directory entryTo dial a directory entry Delete a directory entry Edit the type of a directory entryRemove a downloaded directory If you only want to edit the type of a directory entryInformation about caller ID with call waiting About caller IDCaller ID history Missed calls indicatorReview the call log Memory matchDial a call log entry Make a call log entry ready to dialSave a call log entry to the directory Call log display screen messages Delete from the call logTo delete a single entry To delete all entriesMessage capacity Answering system and voicemailTelephone base ringer volume New message indicationCall intercept To play messages with a handset Message playbackDelete all old messages Record and play memosTo record a memo Window display Description Message window displaysCommand Remote accessScreen display messages AppendixMute is turned off and the person on Answering system has no recording Telephone base lights Handset and telephone base indicators Handset lightsANS Handset iconsOperation Operating time BatteryAdd and register a handset optional Expand your telephone systemTo reset Replace a handsetTo deregister all handsets Cannot pair my cell phone to the telephone base TroubleshootingCannot pair my headset to the telephone base Cannot connect my cell phone with the telephone baseCannot put my headset in discoverable mode Cannot find VTech DS6321/VTech DS6322 on my cell phoneMy cell phone disconnects with the telephone base Listening volume of my cell call is too loud or quiet Bluetooth system busy appears on the displayPIN on the telephone base does not work Cannot download contacts from my cell phone to DS6321/6322Low battery shows on screen My telephone does not work at allCharge light is off Telephone does not ring when there is an incoming call There is no dial toneCannot dial out My handset beeps and is not performing normally My caller ID features are not working properly Hear other calls when using the telephoneHear noise on the cordless handset and the keys do not work Registration failed appears on the handsetCaller ID entries do not match the numbers I need to dial New voicemail appear on the handsets and I don’t know whyCannot retrieve my voicemail messages Outgoing announcement is not clear Messages on the answering system are very difficult to hearAnswering system does not record messages Answering system does not respond to remote commands Messages on the answering system are incompleteCommon cure for electronic equipment Important safety instructions Precautions for users of implanted cardiac pacemakers MaintenanceOperating range Rbrc seal About cordless telephonesWhat does this limited warranty cover? WarrantyOther limitations FCC Part FCC, Acta and IC regulationsIndustry Canada Technical specifications Index Index 91-002527-020-100
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