VTech DS63213, DS6321-2, DS6321-3, DS6321-4, DS6322-3 Hear other calls when using the telephone

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Appendix

Troubleshooting

I hear other calls when using the telephone.

•Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If you still hear other calls, the problem is probably in the wiring or telephone service. Call your telephone service provider.

I hear noise on the cordless handset and the keys do not work.

•Make sure the telephone line cord is plugged in securely.

Registration failed appears on the handset.

•Only one handset can be registered at a time. If you have multiple handsets to register, please follow the instructions on page 75 for the first handset. Once a handset has been successfully registered, repeat the steps for each handset that needs to be registered.

•Make sure that the telephone base and handset(s) are in idle mode when registering a handset.

•Follow the steps on page 86 for the common cure for electronic equipment, then try again to register a handset.

My caller ID features are not working properly.

•Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone.

•The caller may not be calling from an area which supports caller ID.

•Both your and the caller’s telephone service providers must use equipment compatible with the caller ID service.

•The caller ID information shows after the first or second ring.

•If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters.

The telephone does not receive caller ID or the telephone does not show caller ID during call waiting.

•Make sure you subscribe to caller ID with call waiting features provided by your telephone service provider.

•The caller may not be calling from an area which supports caller ID.

•Both your and the caller’s telephone service providers must use equipment compatible with caller ID service.

•If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters.

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Contents User’s manual Congratulations Table of contents Answering system operation..63 AppendixIndex Getting started Parts checklistAvoid placing the telephone base too close to InstallationTelephone base and charger installation Charge light Battery installationBattery charging Tabletop to wall-mount installation Installation optionsSee Telephone base and charger installation on Wall-mount to tabletop installationMENU/SELECT Handset layoutOFF/CLEAR PLAY/STOP Telephone base layoutTo enter the main menu Handset main menuIntroducing Bluetooth BluetoothGlossary of terms Bluetooth setup Pair a cell phoneTo pair and connect a cell phone Page Place Bluetooth headset next to base. Press Select Pair a headsetTo pair and connect a headset Auto connection Paired devices Rename a paired deviceDevice renamed Device removed from paired list Remove a paired deviceDevice connected/Device disconnected Active devicesReview the active devices list Connect/Disconnect an active deviceReplace an active device To add an active device Add an active deviceTo change the PIN Remove an active deviceChange PIN To remove an active devicePress Select to add Download directoryPress MENU/SELECT to choose Download dir Select to add cellularBluetooth Displays No entries found. Try downloading from SIM Interruption to directory downloadView the directory download information Handset displays Last download aborted MM/DD/YYRingers handset Ringer volume handsetTo adjust the handset ringer volume Press MENU/SELECT to choose Ringer volumeRinger tone Press MENU/SELECT to choose LCD language SettingsLCD language To select a languageClear voicemail To manually turn off these indicatorsTo change the setting Key toneSet date/time Home area code Dial modeCell area code Using a handset Answer ON/OFFPress MENU/SELECT to choose Ans. system Announcement Play your announcementRecord your own announcement Delete your announcement Press MENU/SELECT to choose Call screening Answering system setupCall screening Number of ringsMessage alert tone Remote access codeMake, answer or end a home call Call waiting on the home line Make, answer or end a cell callCall waiting on the cell line Answer a cell call while on a home call Cell phone voicemailAnswer a home call while on a cell call To end a conference call Using the home and cell lines togetherConference home and cell calls End home call End cell callMute Volume controlHandset speakerphone Silence the ringerHandset locator HoldChain dialing To access a number in the directory while on a callTo access a number in the call log while on a call To access the redial list while on a callRedial list Review the redial listDial a redial entry Delete a redial entry Save a redial entry to the directoryTo silence an intercom call IntercomTo initiate an intercom call To answer an intercom at the destination handsetIntercom Answer an incoming call during an intercom call Hold a call and intercom Share an outside callDirectory Create a new entry in the home directory Characters by number of key presses Character chartTo start the search Review the directoryCharacter alphabetical search To review the directoryDial a directory entry Edit a directory entryTo dial a directory entry If you only want to edit the type of a directory entry Edit the type of a directory entryDelete a directory entry Remove a downloaded directoryInformation about caller ID with call waiting About caller IDCaller ID history Missed calls indicatorReview the call log Memory matchDial a call log entry Make a call log entry ready to dialSave a call log entry to the directory To delete all entries Delete from the call logCall log display screen messages To delete a single entryMessage capacity Answering system and voicemailTelephone base ringer volume New message indicationCall intercept To play messages with a handset Message playbackDelete all old messages Record and play memosTo record a memo Window display Description Message window displaysCommand Remote accessScreen display messages AppendixMute is turned off and the person on Answering system has no recording Telephone base lights Handset and telephone base indicators Handset lightsANS Handset iconsOperation Operating time BatteryAdd and register a handset optional Expand your telephone systemTo reset Replace a handsetTo deregister all handsets Cannot connect my cell phone with the telephone base TroubleshootingCannot pair my cell phone to the telephone base Cannot pair my headset to the telephone baseCannot put my headset in discoverable mode Cannot find VTech DS6321/VTech DS6322 on my cell phoneMy cell phone disconnects with the telephone base Cannot download contacts from my cell phone to DS6321/6322 Bluetooth system busy appears on the displayListening volume of my cell call is too loud or quiet PIN on the telephone base does not workLow battery shows on screen My telephone does not work at allCharge light is off Telephone does not ring when there is an incoming call There is no dial toneCannot dial out My handset beeps and is not performing normally Registration failed appears on the handset Hear other calls when using the telephoneMy caller ID features are not working properly Hear noise on the cordless handset and the keys do not workCaller ID entries do not match the numbers I need to dial New voicemail appear on the handsets and I don’t know whyCannot retrieve my voicemail messages Outgoing announcement is not clear Messages on the answering system are very difficult to hearAnswering system does not record messages Answering system does not respond to remote commands Messages on the answering system are incompleteCommon cure for electronic equipment Important safety instructions Precautions for users of implanted cardiac pacemakers MaintenanceOperating range Rbrc seal About cordless telephonesWhat does this limited warranty cover? WarrantyOther limitations FCC Part FCC, Acta and IC regulationsIndustry Canada Technical specifications Index Index 91-002527-020-100