VTech DS6322-4 Outgoing announcement is not clear, Answering system does not record messages

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Appendix

Troubleshooting

The answering system does not answer after the correct number of rings.

•Make sure the answering system is on. When the answering system is on, ANS ON should be shown on the handset and /ANS ON/OFF light on the telephone base should be on.

•If toll saver is selected, the number of rings changes to two when there are new messages waiting (page 37).

•If the memory is full or if the answering system is off, the answering system answers after 10 rings.

•In some cases, the answering system is affected by the ringing system used by the telephone service provider.

•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (page 37). To determine how many rings activate your voicemail, contact your telephone service provider.

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. It that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

The outgoing announcement is not clear.

•When recording the announcement, make sure you speak in a normal tone of voice towards the microphone of the handset.

•Make sure there is no background noise when recording.

The messages on the answering system are very difficult to hear.

•Press /VOL+ on the telephone base or on the handset to increase the speaker volume.

The answering system does not record messages.

•Make sure the answering system is on.

•When the answering machine memory is full, it does not record new messages until some old messages are deleted.

•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (page 37).

To determine how many rings activate your voicemail,

•contact your telephone service provider.

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. It that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

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Contents User’s manual Congratulations Table of contents Index Answering system operation..63Appendix Getting started Parts checklistAvoid placing the telephone base too close to InstallationTelephone base and charger installation Charge light Battery installationBattery charging Tabletop to wall-mount installation Installation optionsSee Telephone base and charger installation on Wall-mount to tabletop installationMENU/SELECT Handset layoutOFF/CLEAR PLAY/STOP Telephone base layoutTo enter the main menu Handset main menuIntroducing Bluetooth BluetoothGlossary of terms To pair and connect a cell phone Bluetooth setupPair a cell phone Page To pair and connect a headset Place Bluetooth headset next to base. Press SelectPair a headset Auto connection Device renamed Paired devicesRename a paired device Device removed from paired list Remove a paired deviceReview the active devices list Active devicesConnect/Disconnect an active device Device connected/Device disconnectedReplace an active device To add an active device Add an active deviceChange PIN Remove an active deviceTo remove an active device To change the PINPress MENU/SELECT to choose Download dir Download directorySelect to add cellular Press Select to addBluetooth View the directory download information Interruption to directory downloadHandset displays Last download aborted MM/DD/YY Displays No entries found. Try downloading from SIMTo adjust the handset ringer volume Ringer volume handsetPress MENU/SELECT to choose Ringer volume Ringers handsetRinger tone LCD language SettingsTo select a language Press MENU/SELECT to choose LCD languageClear voicemail To manually turn off these indicatorsSet date/time To change the settingKey tone Home area code Dial modeCell area code Press MENU/SELECT to choose Ans. system Using a handsetAnswer ON/OFF Record your own announcement AnnouncementPlay your announcement Delete your announcement Call screening Answering system setupNumber of rings Press MENU/SELECT to choose Call screeningMessage alert tone Remote access codeMake, answer or end a home call Call waiting on the cell line Call waiting on the home lineMake, answer or end a cell call Answer a home call while on a cell call Answer a cell call while on a home callCell phone voicemail Conference home and cell calls Using the home and cell lines togetherEnd home call End cell call To end a conference callHandset speakerphone Volume controlSilence the ringer MuteHandset locator HoldTo access a number in the call log while on a call To access a number in the directory while on a callTo access the redial list while on a call Chain dialingDial a redial entry Redial listReview the redial list Delete a redial entry Save a redial entry to the directoryTo initiate an intercom call IntercomTo answer an intercom at the destination handset To silence an intercom callIntercom Answer an incoming call during an intercom call Hold a call and intercom Share an outside callDirectory Create a new entry in the home directory Characters by number of key presses Character chartCharacter alphabetical search Review the directoryTo review the directory To start the searchTo dial a directory entry Dial a directory entryEdit a directory entry Delete a directory entry Edit the type of a directory entryRemove a downloaded directory If you only want to edit the type of a directory entryInformation about caller ID with call waiting About caller IDCaller ID history Missed calls indicatorReview the call log Memory matchDial a call log entry Make a call log entry ready to dialSave a call log entry to the directory Call log display screen messages Delete from the call logTo delete a single entry To delete all entriesMessage capacity Answering system and voicemailCall intercept Telephone base ringer volumeNew message indication To play messages with a handset Message playbackTo record a memo Delete all old messagesRecord and play memos Window display Description Message window displaysCommand Remote accessScreen display messages AppendixMute is turned off and the person on Answering system has no recording Telephone base lights Handset and telephone base indicators Handset lightsANS Handset iconsOperation Operating time BatteryAdd and register a handset optional Expand your telephone systemTo deregister all handsets To resetReplace a handset Cannot pair my cell phone to the telephone base TroubleshootingCannot pair my headset to the telephone base Cannot connect my cell phone with the telephone baseMy cell phone disconnects with the telephone base Cannot put my headset in discoverable modeCannot find VTech DS6321/VTech DS6322 on my cell phone Listening volume of my cell call is too loud or quiet Bluetooth system busy appears on the displayPIN on the telephone base does not work Cannot download contacts from my cell phone to DS6321/6322Charge light is off Low battery shows on screenMy telephone does not work at all Cannot dial out Telephone does not ring when there is an incoming callThere is no dial tone My handset beeps and is not performing normally My caller ID features are not working properly Hear other calls when using the telephoneHear noise on the cordless handset and the keys do not work Registration failed appears on the handsetCannot retrieve my voicemail messages Caller ID entries do not match the numbers I need to dialNew voicemail appear on the handsets and I don’t know why Answering system does not record messages Outgoing announcement is not clearMessages on the answering system are very difficult to hear Common cure for electronic equipment Answering system does not respond to remote commandsMessages on the answering system are incomplete Important safety instructions Operating range Precautions for users of implanted cardiac pacemakersMaintenance Rbrc seal About cordless telephonesWhat does this limited warranty cover? WarrantyOther limitations FCC Part FCC, Acta and IC regulationsIndustry Canada Technical specifications Index Index 91-002527-020-100