VTech DS6321-2, DS6321-3, DS6321-4, DS63213 Messages on the answering system are incomplete

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Appendix

Troubleshooting

The messages on the answering system are incomplete.

•If a caller leaves a very long message, part of it may be lost when the answering system disconnects the call after four minutes.

•If the memory on the answering system becomes full during a message, the answering system stops recording and disconnects the call.

•If the caller’s voice is very soft, the answering system may stop recording and disconnect the call.

The answering system does not respond to remote commands.

•Make sure your remote access code is correct (page 38).

•Make sure you are calling from a touch-tone telephone. When dialing a number, there should be tones. If there are clicks, then it is not a touch-tone telephone and cannot activate the answering system.

•The answering system may not detect the remote access code when your announcement is playing. Wait until the announcement is over before entering the code.

•There may be interference on the telephone line you are using. Press the dial pad keys firmly when dialing.

Common cure for electronic equipment.

•If the telephone is not responding normally, put the cordless handset in the telephone base. If it does not respond, try the following (in the order listed):

•Disconnect the power to the telephone base.

•Disconnect the battery on the cordless handset.

•Wait a few minutes before connecting power to the telephone base.

•Reinstall the battery and place the cordless handset in the telephone base.

•Wait for the cordless handset to synchronize with the telephone base. Allow up to one minute for this to take place.

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Contents User’s manual Congratulations Table of contents Answering system operation..63 AppendixIndex Parts checklist Getting startedInstallation Avoid placing the telephone base too close toTelephone base and charger installation Battery installation Charge lightBattery charging Installation options Tabletop to wall-mount installationWall-mount to tabletop installation See Telephone base and charger installation onHandset layout MENU/SELECTOFF/CLEAR Telephone base layout PLAY/STOPHandset main menu To enter the main menuBluetooth Introducing BluetoothGlossary of terms Bluetooth setup Pair a cell phoneTo pair and connect a cell phone Page Place Bluetooth headset next to base. Press Select Pair a headsetTo pair and connect a headset Auto connection Paired devices Rename a paired deviceDevice renamed Remove a paired device Device removed from paired listConnect/Disconnect an active device Active devicesReview the active devices list Device connected/Device disconnectedReplace an active device Add an active device To add an active deviceTo remove an active device Remove an active deviceChange PIN To change the PINSelect to add cellular Download directoryPress MENU/SELECT to choose Download dir Press Select to addBluetooth Handset displays Last download aborted MM/DD/YY Interruption to directory downloadView the directory download information Displays No entries found. Try downloading from SIMPress MENU/SELECT to choose Ringer volume Ringer volume handsetTo adjust the handset ringer volume Ringers handsetRinger tone To select a language SettingsLCD language Press MENU/SELECT to choose LCD languageTo manually turn off these indicators Clear voicemailTo change the setting Key toneSet date/time Dial mode Home area codeCell area code Using a handset Answer ON/OFFPress MENU/SELECT to choose Ans. system Announcement Play your announcementRecord your own announcement Delete your announcement Number of rings Answering system setupCall screening Press MENU/SELECT to choose Call screeningRemote access code Message alert toneMake, answer or end a home call Call waiting on the home line Make, answer or end a cell callCall waiting on the cell line Answer a cell call while on a home call Cell phone voicemailAnswer a home call while on a cell call End home call End cell call Using the home and cell lines togetherConference home and cell calls To end a conference callSilence the ringer Volume controlHandset speakerphone MuteHold Handset locatorTo access the redial list while on a call To access a number in the directory while on a callTo access a number in the call log while on a call Chain dialingRedial list Review the redial listDial a redial entry Save a redial entry to the directory Delete a redial entryTo answer an intercom at the destination handset IntercomTo initiate an intercom call To silence an intercom callIntercom Answer an incoming call during an intercom call Share an outside call Hold a call and intercomDirectory Create a new entry in the home directory Character chart Characters by number of key pressesTo review the directory Review the directoryCharacter alphabetical search To start the searchDial a directory entry Edit a directory entryTo dial a directory entry Remove a downloaded directory Edit the type of a directory entryDelete a directory entry If you only want to edit the type of a directory entryAbout caller ID Information about caller ID with call waitingMissed calls indicator Caller ID historyMemory match Review the call logMake a call log entry ready to dial Dial a call log entrySave a call log entry to the directory To delete a single entry Delete from the call logCall log display screen messages To delete all entriesAnswering system and voicemail Message capacityTelephone base ringer volume New message indicationCall intercept Message playback To play messages with a handsetDelete all old messages Record and play memosTo record a memo Message window displays Window display DescriptionRemote access CommandAppendix Screen display messagesMute is turned off and the person on Answering system has no recording Handset and telephone base indicators Handset lights Telephone base lightsHandset icons ANSBattery Operation Operating timeExpand your telephone system Add and register a handset optionalTo reset Replace a handsetTo deregister all handsets Cannot pair my headset to the telephone base TroubleshootingCannot pair my cell phone to the telephone base Cannot connect my cell phone with the telephone baseCannot put my headset in discoverable mode Cannot find VTech DS6321/VTech DS6322 on my cell phoneMy cell phone disconnects with the telephone base PIN on the telephone base does not work Bluetooth system busy appears on the displayListening volume of my cell call is too loud or quiet Cannot download contacts from my cell phone to DS6321/6322Low battery shows on screen My telephone does not work at allCharge light is off Telephone does not ring when there is an incoming call There is no dial toneCannot dial out My handset beeps and is not performing normally Hear noise on the cordless handset and the keys do not work Hear other calls when using the telephoneMy caller ID features are not working properly Registration failed appears on the handsetCaller ID entries do not match the numbers I need to dial New voicemail appear on the handsets and I don’t know whyCannot retrieve my voicemail messages Outgoing announcement is not clear Messages on the answering system are very difficult to hearAnswering system does not record messages Answering system does not respond to remote commands Messages on the answering system are incompleteCommon cure for electronic equipment Important safety instructions Precautions for users of implanted cardiac pacemakers MaintenanceOperating range About cordless telephones Rbrc sealWarranty What does this limited warranty cover?Other limitations FCC, Acta and IC regulations FCC PartIndustry Canada Technical specifications Index Index 91-002527-020-100