VTech DS6322-3, DS6321-2, DS6321-3 Caller ID entries do not match the numbers I need to dial

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Appendix

Troubleshooting

Caller ID entries do not match the numbers I need to dial.

•Caller ID service delivers 10 digits (the area code plus the seven-digits number). If you need to dial something other 10 digits, see page 60 for instructions on changing the number.

•If you dial seven digits for local calls, you may want to use the Home area code feature (page 32).

Out of range OR No power at base shows in the handset screen.

•The handset may be out of range. Move it closer to the telephone base.

•Make sure the power cord is securely plugged into the telephone base. Use a working electrical outlet not controlled by a wall switch.

•Reset your telephone by unplugging the power adapter from the telephone base. Disconnect the battery from the cordless handset. Wait for 15 seconds, then plug in the power adapter and reinstall the battery. Place the handset in the telephone base and allow up to one minute for the handset and telephone base

to synchronize.

•Other electronic products may prevent your handset and telephone base from communicating with each other. Install your telephone base as far away from these electronic devices as possible: wireless routers, radios, cellular telephones, intercoms, room monitors, televisions, personal computers, kitchen appliances and other cordless telephones.

and New voicemail appear on the handsets and I don’t know why.

•Your telephone has voicemail indication that is separate from the built-in answering system. If and New voicemail appear on the handsets, your telephone has received a signal from your telephone service provider that you have a voicemail message waiting for you to retrieve from your telephone service provider. Contact your telephone service provider for more information on how to access your voicemail.

I cannot retrieve my voicemail messages.

•Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently (page 63). If you subscribe to voicemail service from your telephone service provider, contact your telephone service provider for more information on how to access your voicemail.

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Contents User’s manual Congratulations Table of contents Appendix Answering system operation..63Index Parts checklist Getting startedInstallation Avoid placing the telephone base too close toTelephone base and charger installation Battery installation Charge lightBattery charging Installation options Tabletop to wall-mount installationWall-mount to tabletop installation See Telephone base and charger installation onHandset layout MENU/SELECTOFF/CLEAR Telephone base layout PLAY/STOPHandset main menu To enter the main menuBluetooth Introducing BluetoothGlossary of terms Pair a cell phone Bluetooth setupTo pair and connect a cell phone Page Pair a headset Place Bluetooth headset next to base. Press SelectTo pair and connect a headset Auto connection Rename a paired device Paired devicesDevice renamed Remove a paired device Device removed from paired listActive devices Review the active devices listConnect/Disconnect an active device Device connected/Device disconnectedReplace an active device Add an active device To add an active deviceRemove an active device Change PINTo remove an active device To change the PINDownload directory Press MENU/SELECT to choose Download dirSelect to add cellular Press Select to addBluetooth Interruption to directory download View the directory download informationHandset displays Last download aborted MM/DD/YY Displays No entries found. Try downloading from SIMRinger volume handset To adjust the handset ringer volumePress MENU/SELECT to choose Ringer volume Ringers handsetRinger tone Settings LCD languageTo select a language Press MENU/SELECT to choose LCD languageTo manually turn off these indicators Clear voicemailKey tone To change the settingSet date/time Dial mode Home area codeCell area code Answer ON/OFF Using a handsetPress MENU/SELECT to choose Ans. system Play your announcement AnnouncementRecord your own announcement Delete your announcement Answering system setup Call screeningNumber of rings Press MENU/SELECT to choose Call screeningRemote access code Message alert toneMake, answer or end a home call Make, answer or end a cell call Call waiting on the home lineCall waiting on the cell line Cell phone voicemail Answer a cell call while on a home callAnswer a home call while on a cell call Using the home and cell lines together Conference home and cell callsEnd home call End cell call To end a conference callVolume control Handset speakerphoneSilence the ringer MuteHold Handset locatorTo access a number in the directory while on a call To access a number in the call log while on a callTo access the redial list while on a call Chain dialingReview the redial list Redial listDial a redial entry Save a redial entry to the directory Delete a redial entryIntercom To initiate an intercom callTo answer an intercom at the destination handset To silence an intercom callIntercom Answer an incoming call during an intercom call Share an outside call Hold a call and intercomDirectory Create a new entry in the home directory Character chart Characters by number of key pressesReview the directory Character alphabetical searchTo review the directory To start the searchEdit a directory entry Dial a directory entryTo dial a directory entry Edit the type of a directory entry Delete a directory entryRemove a downloaded directory If you only want to edit the type of a directory entryAbout caller ID Information about caller ID with call waitingMissed calls indicator Caller ID historyMemory match Review the call logMake a call log entry ready to dial Dial a call log entrySave a call log entry to the directory Delete from the call log Call log display screen messagesTo delete a single entry To delete all entriesAnswering system and voicemail Message capacityNew message indication Telephone base ringer volumeCall intercept Message playback To play messages with a handsetRecord and play memos Delete all old messagesTo record a memo Message window displays Window display DescriptionRemote access CommandAppendix Screen display messagesMute is turned off and the person on Answering system has no recording Handset and telephone base indicators Handset lights Telephone base lightsHandset icons ANSBattery Operation Operating timeExpand your telephone system Add and register a handset optionalReplace a handset To resetTo deregister all handsets Troubleshooting Cannot pair my cell phone to the telephone baseCannot pair my headset to the telephone base Cannot connect my cell phone with the telephone baseCannot find VTech DS6321/VTech DS6322 on my cell phone Cannot put my headset in discoverable modeMy cell phone disconnects with the telephone base Bluetooth system busy appears on the display Listening volume of my cell call is too loud or quietPIN on the telephone base does not work Cannot download contacts from my cell phone to DS6321/6322My telephone does not work at all Low battery shows on screenCharge light is off There is no dial tone Telephone does not ring when there is an incoming callCannot dial out My handset beeps and is not performing normally Hear other calls when using the telephone My caller ID features are not working properlyHear noise on the cordless handset and the keys do not work Registration failed appears on the handsetNew voicemail appear on the handsets and I don’t know why Caller ID entries do not match the numbers I need to dialCannot retrieve my voicemail messages Messages on the answering system are very difficult to hear Outgoing announcement is not clearAnswering system does not record messages Messages on the answering system are incomplete Answering system does not respond to remote commandsCommon cure for electronic equipment Important safety instructions Maintenance Precautions for users of implanted cardiac pacemakersOperating range About cordless telephones Rbrc sealWarranty What does this limited warranty cover?Other limitations FCC, Acta and IC regulations FCC PartIndustry Canada Technical specifications Index Index 91-002527-020-100