VTech DS6321-3 There is no dial tone, Telephone does not ring when there is an incoming call

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Appendix

Troubleshooting

There is no dial tone.

•First, try all the above suggestions.

•Move the handset closer to the telephone base. It may be out of range.

•The telephone line cord might be malfunctioning. Install a new telephone line cord.

•Disconnect the telephone base from the telephone wall jack and connect a different telephone. If there is no dial tone on this telephone either, the problem is in your wiring or telephone service. Contact your telephone service provider.

The telephone does not ring when there is an incoming call.

•Make sure the handset ringer volume is not set to off (page 27) and the telephone base ringer volume is not set to off (page 64).

•Make sure the telephone line cord and power adapter are plugged in properly (page 3).

•The handset may be too far from the telephone base. Move it closer to the telephone base.

•There may be too many extension phones on the telephone line to allow all of them to ring simultaneously. Unplug some of them.

•If the other telephones in your home are having the same problem, the problem is in the wiring or telephone service. Contact your telephone service provider (charges may apply).

•Other electronic products may cause interference to your cordless telephone. Install your telephone as far away as possible from electronic devices, such as wireless routers, radios, cellular telephones, digital telephones, intercoms, room monitors, televisions, VCRs, personal computers, kitchen appliances, and other cordless telephones.

•Test a working telephone at the telephone wall jack. If another telephone has the same problem, the problem is in the telephone wall jack. Contact your telephone service provider (charges may apply).

•The telephone line cord may be malfunctioning. Install a new telephone line cord.

•Reinstall the battery and place the handset in the telephone base or charger.

•Wait for the handset to synchronize with the telephone base. Allow up to one minute for this to take place.

I cannot dial out.

•First, try all the above suggestions.

•Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two to synchronize with the telephone before producing a dial tone. Wait an extra second before dialing.

•If the other telephones in your home are having the same problem, the problem is in the wiring or telephone service. Contact your telephone service provider (charges may apply).

•Eliminate any background noise. Mute the cordless handset before dialing, or dial from another room in your home with less background noise.

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Contents User’s manual Congratulations Table of contents Appendix Answering system operation..63Index Getting started Parts checklistAvoid placing the telephone base too close to InstallationTelephone base and charger installation Charge light Battery installationBattery charging Tabletop to wall-mount installation Installation optionsSee Telephone base and charger installation on Wall-mount to tabletop installationMENU/SELECT Handset layoutOFF/CLEAR PLAY/STOP Telephone base layoutTo enter the main menu Handset main menuIntroducing Bluetooth BluetoothGlossary of terms Pair a cell phone Bluetooth setupTo pair and connect a cell phone Page Pair a headset Place Bluetooth headset next to base. Press SelectTo pair and connect a headset Auto connection Rename a paired device Paired devicesDevice renamed Device removed from paired list Remove a paired deviceReview the active devices list Active devicesConnect/Disconnect an active device Device connected/Device disconnectedReplace an active device To add an active device Add an active deviceChange PIN Remove an active deviceTo remove an active device To change the PINPress MENU/SELECT to choose Download dir Download directorySelect to add cellular Press Select to addBluetooth View the directory download information Interruption to directory downloadHandset displays Last download aborted MM/DD/YY Displays No entries found. Try downloading from SIMTo adjust the handset ringer volume Ringer volume handsetPress MENU/SELECT to choose Ringer volume Ringers handsetRinger tone LCD language SettingsTo select a language Press MENU/SELECT to choose LCD languageClear voicemail To manually turn off these indicatorsKey tone To change the settingSet date/time Home area code Dial modeCell area code Answer ON/OFF Using a handsetPress MENU/SELECT to choose Ans. system Play your announcement AnnouncementRecord your own announcement Delete your announcement Call screening Answering system setupNumber of rings Press MENU/SELECT to choose Call screeningMessage alert tone Remote access codeMake, answer or end a home call Make, answer or end a cell call Call waiting on the home lineCall waiting on the cell line Cell phone voicemail Answer a cell call while on a home callAnswer a home call while on a cell call Conference home and cell calls Using the home and cell lines togetherEnd home call End cell call To end a conference callHandset speakerphone Volume controlSilence the ringer MuteHandset locator HoldTo access a number in the call log while on a call To access a number in the directory while on a callTo access the redial list while on a call Chain dialingReview the redial list Redial listDial a redial entry Delete a redial entry Save a redial entry to the directoryTo initiate an intercom call IntercomTo answer an intercom at the destination handset To silence an intercom callIntercom Answer an incoming call during an intercom call Hold a call and intercom Share an outside callDirectory Create a new entry in the home directory Characters by number of key presses Character chartCharacter alphabetical search Review the directoryTo review the directory To start the searchEdit a directory entry Dial a directory entryTo dial a directory entry Delete a directory entry Edit the type of a directory entryRemove a downloaded directory If you only want to edit the type of a directory entryInformation about caller ID with call waiting About caller IDCaller ID history Missed calls indicatorReview the call log Memory matchDial a call log entry Make a call log entry ready to dialSave a call log entry to the directory Call log display screen messages Delete from the call logTo delete a single entry To delete all entriesMessage capacity Answering system and voicemailNew message indication Telephone base ringer volumeCall intercept To play messages with a handset Message playbackRecord and play memos Delete all old messagesTo record a memo Window display Description Message window displaysCommand Remote accessScreen display messages AppendixMute is turned off and the person on Answering system has no recording Telephone base lights Handset and telephone base indicators Handset lightsANS Handset iconsOperation Operating time BatteryAdd and register a handset optional Expand your telephone systemReplace a handset To resetTo deregister all handsets Cannot pair my cell phone to the telephone base TroubleshootingCannot pair my headset to the telephone base Cannot connect my cell phone with the telephone baseCannot find VTech DS6321/VTech DS6322 on my cell phone Cannot put my headset in discoverable modeMy cell phone disconnects with the telephone base Listening volume of my cell call is too loud or quiet Bluetooth system busy appears on the displayPIN on the telephone base does not work Cannot download contacts from my cell phone to DS6321/6322My telephone does not work at all Low battery shows on screenCharge light is off There is no dial tone Telephone does not ring when there is an incoming callCannot dial out My handset beeps and is not performing normally My caller ID features are not working properly Hear other calls when using the telephoneHear noise on the cordless handset and the keys do not work Registration failed appears on the handsetNew voicemail appear on the handsets and I don’t know why Caller ID entries do not match the numbers I need to dialCannot retrieve my voicemail messages Messages on the answering system are very difficult to hear Outgoing announcement is not clearAnswering system does not record messages Messages on the answering system are incomplete Answering system does not respond to remote commandsCommon cure for electronic equipment Important safety instructions Maintenance Precautions for users of implanted cardiac pacemakersOperating range Rbrc seal About cordless telephonesWhat does this limited warranty cover? WarrantyOther limitations FCC Part FCC, Acta and IC regulationsIndustry Canada Technical specifications Index Index 91-002527-020-100
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