VTech DS6321-2, DS6321-3, DS6321-4 My telephone does not work at all, Low battery shows on screen

Page 84

Appendix

Troubleshooting

My telephone does not work at all.

•Make sure the battery is installed and charged correctly (page 4). For optimum daily performance, return the handset to the telephone base or charger after use.

•Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.

•Make sure the telephone line cord is plugged firmly into the telephone base and the telephone wall jack.

•Unplug the electrical power to the telephone base. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to synchronize.

•Charge the battery in the handset for up to 16 hours.

•If the battery is completely depleted, it may take up to 10 minutes to charge the handset before HANDSET X appears on the screen (page 5).

•Remove and re-insert the battery. If that still does not work, it might be necessary to purchase a new battery.

•Disconnect the telephone base from the telephone wall jack and plug in a working telephone. If the other telephone does not work, the problem is probably in the wiring or telephone service. Call the telephone service provider.

Low battery shows on screen.

•Place the handset in the telephone base or charger for recharging.

•Remove and reinstall the battery and use it until fully depleted, then recharge the handset in the telephone base or charger for up to 16 hours.

•If the above measures do not correct the problem, replace the battery.

The battery does not charge in the handset or the handset battery does not accept charge.

•Make sure the handset is placed in the telephone base or charger correctly. The CHARGE light on the handset should be on.

•Remove and reinstall the battery, then charge for up to 16 hours.

•If the handset is in the telephone base or charger but the CHARGE light on the handset is not on, refer to The charge light is off in this section.

•If the battery is completely depleted, it may take up to 10 minutes to charge the handset before HANDSET X appears on the screen (page 5).

•Purchase a new battery. Refer to the Battery section (page 74).

The CHARGE light is off.

•Clean the charging contacts on the handset and telephone base each month with a pencil eraser or a dry non-abrasive fabric.

•Make sure the power adapter and telephone line cord are plugged in correctly and securely.

•Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one minute for the handset and telephone base to reset.

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Contents User’s manual Congratulations Table of contents Answering system operation..63 AppendixIndex Parts checklist Getting startedInstallation Avoid placing the telephone base too close toTelephone base and charger installation Battery installation Charge lightBattery charging Installation options Tabletop to wall-mount installationWall-mount to tabletop installation See Telephone base and charger installation onHandset layout MENU/SELECTOFF/CLEAR Telephone base layout PLAY/STOPHandset main menu To enter the main menuBluetooth Introducing BluetoothGlossary of terms Bluetooth setup Pair a cell phoneTo pair and connect a cell phone Page Place Bluetooth headset next to base. Press Select Pair a headsetTo pair and connect a headset Auto connection Paired devices Rename a paired deviceDevice renamed Remove a paired device Device removed from paired listActive devices Review the active devices listConnect/Disconnect an active device Device connected/Device disconnectedReplace an active device Add an active device To add an active deviceRemove an active device Change PINTo remove an active device To change the PINDownload directory Press MENU/SELECT to choose Download dirSelect to add cellular Press Select to addBluetooth Interruption to directory download View the directory download informationHandset displays Last download aborted MM/DD/YY Displays No entries found. Try downloading from SIMRinger volume handset To adjust the handset ringer volumePress MENU/SELECT to choose Ringer volume Ringers handsetRinger tone Settings LCD languageTo select a language Press MENU/SELECT to choose LCD languageTo manually turn off these indicators Clear voicemailTo change the setting Key toneSet date/time Dial mode Home area codeCell area code Using a handset Answer ON/OFFPress MENU/SELECT to choose Ans. system Announcement Play your announcementRecord your own announcement Delete your announcement Answering system setup Call screeningNumber of rings Press MENU/SELECT to choose Call screeningRemote access code Message alert toneMake, answer or end a home call Call waiting on the home line Make, answer or end a cell callCall waiting on the cell line Answer a cell call while on a home call Cell phone voicemailAnswer a home call while on a cell call Using the home and cell lines together Conference home and cell callsEnd home call End cell call To end a conference callVolume control Handset speakerphoneSilence the ringer MuteHold Handset locatorTo access a number in the directory while on a call To access a number in the call log while on a callTo access the redial list while on a call Chain dialingRedial list Review the redial listDial a redial entry Save a redial entry to the directory Delete a redial entryIntercom To initiate an intercom callTo answer an intercom at the destination handset To silence an intercom callIntercom Answer an incoming call during an intercom call Share an outside call Hold a call and intercomDirectory Create a new entry in the home directory Character chart Characters by number of key pressesReview the directory Character alphabetical searchTo review the directory To start the searchDial a directory entry Edit a directory entryTo dial a directory entry Edit the type of a directory entry Delete a directory entryRemove a downloaded directory If you only want to edit the type of a directory entryAbout caller ID Information about caller ID with call waitingMissed calls indicator Caller ID historyMemory match Review the call logMake a call log entry ready to dial Dial a call log entrySave a call log entry to the directory Delete from the call log Call log display screen messagesTo delete a single entry To delete all entriesAnswering system and voicemail Message capacityTelephone base ringer volume New message indicationCall intercept Message playback To play messages with a handsetDelete all old messages Record and play memosTo record a memo Message window displays Window display DescriptionRemote access CommandAppendix Screen display messagesMute is turned off and the person on Answering system has no recording Handset and telephone base indicators Handset lights Telephone base lightsHandset icons ANSBattery Operation Operating timeExpand your telephone system Add and register a handset optionalTo reset Replace a handsetTo deregister all handsets Troubleshooting Cannot pair my cell phone to the telephone baseCannot pair my headset to the telephone base Cannot connect my cell phone with the telephone baseCannot put my headset in discoverable mode Cannot find VTech DS6321/VTech DS6322 on my cell phoneMy cell phone disconnects with the telephone base Bluetooth system busy appears on the display Listening volume of my cell call is too loud or quietPIN on the telephone base does not work Cannot download contacts from my cell phone to DS6321/6322Low battery shows on screen My telephone does not work at allCharge light is off Telephone does not ring when there is an incoming call There is no dial toneCannot dial out My handset beeps and is not performing normally Hear other calls when using the telephone My caller ID features are not working properlyHear noise on the cordless handset and the keys do not work Registration failed appears on the handsetCaller ID entries do not match the numbers I need to dial New voicemail appear on the handsets and I don’t know whyCannot retrieve my voicemail messages Outgoing announcement is not clear Messages on the answering system are very difficult to hearAnswering system does not record messages Answering system does not respond to remote commands Messages on the answering system are incompleteCommon cure for electronic equipment Important safety instructions Precautions for users of implanted cardiac pacemakers MaintenanceOperating range About cordless telephones Rbrc sealWarranty What does this limited warranty cover?Other limitations FCC, Acta and IC regulations FCC PartIndustry Canada Technical specifications Index Index 91-002527-020-100
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