VTech LS6325-5 Troubleshooting, My telephone does not work at all, There is no dial tone

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Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.vtechphones.com, or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial

1 (800) 267-7377.

My telephone does not work at all.

•Make sure the battery is installed and charged correctly (pages 3-4). For optimum daily performance, return the handset to the telephone base or charger after use.

•Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.

•Make sure the telephone line cord is plugged firmly into the telephone base and the telephone wall jack.

•Unplug the electrical power to the telephone base. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute for the cordless handset and telephone base to synchronize.

•Charge the battery in the handset for up to 16 hours.

•If the battery is completely depleted, it can take up to 10 minutes to charge the handset before Low battery appears on the screen (page 4).

•Remove and reinsert the battery. If that still does not work, it might be necessary to purchase a new battery.

•Disconnect the telephone base from the telephone wall jack and plug in a working telephone. If the other telephone does not work, the problem is probably in the wiring or telephone service. Call your telephone service provider.

There is no dial tone.

•First, try all the above suggestions.

•Move the handset closer to the telephone base. It might be out of range.

•The telephone line cord might be malfunctioning. Install a new telephone line cord.

•Disconnect the telephone base from the telephone wall jack and connect a different telephone. If there is no dial tone on this telephone either, the problem is in your wiring or telephone service. Contact your telephone service provider.

I cannot dial out.

•First, try all the above suggestions.

•Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two to synchronize with the telephone before producing a dial tone. Wait an extra second before dialing.

•If the other telephones in your home are having the same problem, the problem is in the wiring or telephone service. Contact your telephone service provider.

•Eliminate any background noise. Mute the cordless handset before dialing, or dial from another room in your home with less background noise.

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Contents User’s manual Congratulations Table of contents Appendix Answering system operationIndex Parts checklist Getting startedTelephone base and charger installation Battery installation Charge lightBattery charging Low batteryInstallation options Tabletop to wall mount installationWall mount to tabletop installation See Telephone base and charger installation onTelephone base layout DeleteHandset layout FlashMENU/SELECT Push to Talk PTT Ringer volume handset Telephone settingsRinger volume telephone base Press MENU/SELECT to highlight Ringer volumeClear voicemail To manually turn off these indicatorsLCD language Press MENU/SELECT to highlight LCD languageKey tone Set date/timeHome area code CID time synchronizationHome area code, then press MENU/SELECT Dial mode WebsiteAnswer ON/OFF Answering system settingsAnswering system set up To turn on or off with the telephone baseNumber of rings Call screeningPress MENU/SELECT to highlight Call screening Message alert tone Remote access codeAnnouncement Delete your announcement Play your announcementRecord your own announcement Press MENU/SELECT to highlight AnnouncementTelephone operation Temporary ringer silencing MuteTemporary tone dialing Call waiting Find handsetEqualizer To access a number in the redial list while on a call To access a number in the directory while on a callTo access a number in the call log while on a call Chain dialingDelete a redial entry Redial listDial a redial entry Multiple handset useIntercom Answer an incoming call during an intercom callTransfer/share a call using intercom Push to talk PTT PTT On/OffPTT to a single handset Press MENU/SELECT or Push to TalkPTT to all handsets Answer PTT Change a one-to-one PTT to intercomMake an outgoing call during PTT End PTTAnswer an incoming call during PTT To end or leave PTTDirectory Store a directory entry Enter NameCharacter chart Characters by number of key pressesAlphabetical search Search the directoryDial a directory entry Press MUTE/REMOVE or OFF/CLEAR to Edit a directory entryDelete from the directory Delete contact?Call log Memory matchMissed calls indicator Review the call logView dialing options Dial a call log entrySave a call log entry to the directory Displays Edit NumberTo delete one entry Delete from the call logCall log display screen messages To delete all entriesAnswering system and voicemail Answering system operationMessage capacity Message playback New message indicationCall intercept To play messages with the telephone baseTo play messages with a handset To delete all messages with the telephone base Delete all messagesRecord and play memos To delete all messages with a handsetMessage window displays Window display DescriptionRemote access Command FunctionAppendix Handset display screen messagesCommunication between handset Telephone base lights Handset and telephone base indicators Handset lightsHandset icons Battery Expand your telephone system Add and register a handset optionalReplace a handset There is no dial tone TroubleshootingMy telephone does not work at all Cannot dial outTelephone does not ring when there is an incoming call Low battery shows on screenCharge light is off My handset beeps and is not performing normally Hear noise on the cordless handset and the keys do not work Hear other calls when using the telephoneMy caller ID features are not working properly Registration failed appears on the handsetNew voicemail and show on the display and I don’t know why Caller ID entries do not match the numbers I need to dialOut of range or No pwr at base shows in the handset screen Cannot retrieve voicemail messagesAnswering system does not record messages Answering system does not respond to remote commandsOutgoing announcement is not clear Messages on the answering system are very difficult to hearCommon cure for electronic equipment Important safety instructions Precautions for users of implanted cardiac pacemakers Operating rangeMaintenance Taking care of your telephoneAbout cordless telephones Rbrc sealWarranty What does this limited warranty cover?How do you get warranty service? FCC, Acta and IC regulations FCC PartIndustry Canada Technical specifications Index Index 91-002897-020-100
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