VTech LS6325-5 Outgoing announcement is not clear, Answering system does not record messages

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Appendix

Troubleshooting

•In some cases, the answering system is affected by the ringing system used by your telephone service provider.

•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (page 42). To determine how many rings activate your voicemail, please contact your telephone service provider.

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

The outgoing announcement is not clear.

•When recording the announcement, make sure you speak in a normal tone of voice towards the microphone of the handset.

•Make sure there is no background noise when recording.

The answering system does not record messages.

•Make sure the answering system is on.

•When the answering machine memory is full, it does not record new messages until some old messages are deleted.

•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (page 42). To determine how many rings activate your voicemail, please contact your telephone service provider.

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

The messages on the answering system are very difficult to hear.

•Press /VOL on the telephone base or /VOL on the handset to increase the speaker volume.

The messages on the answering system are incomplete.

•If a caller leaves a very long message, part of it may be lost when the answering system disconnects the call after four minutes.

•If the memory on the answering system becomes full during a message, the answering system stops recording and disconnects the call.

•If the caller’s voice is very soft, the answering system may stop recording and disconnect the call.

The answering system does not respond to remote commands.

• Make sure your remote access code is correct (page 18).

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Contents User’s manual Congratulations Table of contents Answering system operation AppendixIndex Getting started Parts checklistTelephone base and charger installation Charge light Battery installationLow battery Battery chargingTabletop to wall mount installation Installation optionsSee Telephone base and charger installation on Wall mount to tabletop installationDelete Telephone base layoutFlash Handset layoutMENU/SELECT Push to Talk PTT Press MENU/SELECT to highlight Ringer volume Telephone settingsRinger volume telephone base Ringer volume handsetPress MENU/SELECT to highlight LCD language To manually turn off these indicatorsLCD language Clear voicemailSet date/time Key toneCID time synchronization Home area codeHome area code, then press MENU/SELECT Website Dial modeTo turn on or off with the telephone base Answering system settingsAnswering system set up Answer ON/OFFCall screening Number of ringsPress MENU/SELECT to highlight Call screening Remote access code Message alert toneAnnouncement Press MENU/SELECT to highlight Announcement Play your announcementRecord your own announcement Delete your announcementTelephone operation Mute Temporary ringer silencingTemporary tone dialing Find handset Call waitingEqualizer Chain dialing To access a number in the directory while on a callTo access a number in the call log while on a call To access a number in the redial list while on a callMultiple handset use Redial listDial a redial entry Delete a redial entryAnswer an incoming call during an intercom call IntercomTransfer/share a call using intercom PTT On/Off Push to talk PTTPress MENU/SELECT or Push to Talk PTT to a single handsetPTT to all handsets Change a one-to-one PTT to intercom Answer PTTTo end or leave PTT End PTTAnswer an incoming call during PTT Make an outgoing call during PTTDirectory Enter Name Store a directory entryCharacters by number of key presses Character chartSearch the directory Alphabetical searchDial a directory entry Delete contact? Edit a directory entryDelete from the directory Press MUTE/REMOVE or OFF/CLEAR toMemory match Call logReview the call log Missed calls indicatorDial a call log entry View dialing optionsDisplays Edit Number Save a call log entry to the directoryTo delete all entries Delete from the call logCall log display screen messages To delete one entryAnswering system operation Answering system and voicemailMessage capacity To play messages with the telephone base New message indicationCall intercept Message playbackTo play messages with a handset To delete all messages with a handset Delete all messagesRecord and play memos To delete all messages with the telephone baseWindow display Description Message window displaysCommand Function Remote accessHandset display screen messages AppendixCommunication between handset Handset and telephone base indicators Handset lights Telephone base lightsHandset icons Battery Add and register a handset optional Expand your telephone systemReplace a handset Cannot dial out TroubleshootingMy telephone does not work at all There is no dial toneLow battery shows on screen Telephone does not ring when there is an incoming callCharge light is off My handset beeps and is not performing normally Registration failed appears on the handset Hear other calls when using the telephoneMy caller ID features are not working properly Hear noise on the cordless handset and the keys do not workCannot retrieve voicemail messages Caller ID entries do not match the numbers I need to dialOut of range or No pwr at base shows in the handset screen New voicemail and show on the display and I don’t know whyMessages on the answering system are very difficult to hear Answering system does not respond to remote commandsOutgoing announcement is not clear Answering system does not record messagesCommon cure for electronic equipment Important safety instructions Operating range Precautions for users of implanted cardiac pacemakersTaking care of your telephone MaintenanceRbrc seal About cordless telephonesWhat does this limited warranty cover? WarrantyHow do you get warranty service? FCC Part FCC, Acta and IC regulationsIndustry Canada Technical specifications Index Index 91-002897-020-100

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