Denon 7942G manual Using Hold and Resume, Tips

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Using Hold and Resume

You can hold and resume calls. When you put a call on hold, the Hold icon appears on the right

in the call information area and the corresponding line button flashes green . With a shared line, when you place a call on hold, the line button flashes green and the phone displays the hold icon. When another phone places a call on hold, the line button flashes red and the phone displays the remote hold icon.

If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts back to ringing after a certain period of time. The 'reverting' call remains on hold until you resume it or until Hold Reversion times out.

Your phone indicates the presence of a reverting call by:

•Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).

•Briefly displaying a “Hold Reversion” message in the status bar at the bottom of the phone screen.

•Displaying the animated Hold Reversion icon next to the caller ID for the held call.

•Displaying a flashing amber line button (depending on the line state).

If you want to...	...Then

Put a call on hold	1.	Make sure the call you want to put on hold is highlighted.
	2.	Press Hold.

Remove a call from	1.	Make sure that the appropriate call is highlighted.
hold on the current line	2.	Press Resume.
	2.	Press Resume.

Remove a call from	1.	Press the appropriate line button:	or	(flashing). Doing so might
hold on a different line		cause a held call to resume automatically:
		• If there is a reverting call on the line, that call will resume.
		• If there is more than one reverting call on the line, the oldest
		reverting call will resume.
		• If a non-reverting held call is the only call on the line, it will
		resume.
	2.	If necessary, scroll to the appropriate call and press Resume.

Tips

•Engaging the Hold feature typically generates music or a beeping tone.

•If you receive an alert for an incoming call and a reverting call at the same time, by default your phone will shift the focus of the phone screen to display the incoming call. Your system administrator can change this focus priority setting.

•If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the other phones that share the line.

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Contents Americas Headquarters Page Common Phone Tasks Button Icons Contents Viewing or Removing Conference Participants Using a Handset, Headset, and Speakerphone Cisco One-Year Limited Hardware Warranty Terms Index Using this Guide Getting StartedIf you want to Then Using External Devices Safety and Performance InformationPower Outage Finding Additional InformationAccessibility Features Cisco Product Security OverviewConnecting Your Phone Registering with Taps Adjusting the FootstandAdjusting the Handset Rest Headset InformationAudio Quality Subjective to the User An Overview of Your Phone Understanding Buttons and HardwareCisco Unified IP Phone 7962G Cisco Unified IP Phone 7942G Description For more information, see Understanding Lines and Calls Understanding Line and Call Icons IconDescription Icons section on page 11, and Viewing Multiple Calls, Understanding Phone Screen FeaturesCleaning the Phone Screen Menus,Understanding Feature Buttons and Menus Accessing the Help System on Your PhoneUnderstanding Feature Availability Feature Softkey Line Button Label and IconUnderstanding SIP vs. Sccp Basic Call Handling Placing a Call-Basic OptionsTips Placing a Call-Additional Options For more informationIf you want to Then See Using Cisco Extension Mobility,Web, Configuring Fast Dials onUsing Your Personal Address Book onAnswering a Call If you want toAnswer or Tip Ending a CallAnswer EndCallUsing Hold and Resume Using Mute Switching Between Multiple CallsSwitching an In-Progress Call to Another Phone Viewing Multiple CallsTransferring Calls Sending a Call to a Voice Message System Forwarding Calls to Another NumberPress CFwdALL or Forward All Using Do Not DisturbSettings on the Web, User Options Web Pages,Using Conference Features Making Conference CallsPress DND or Do Not Disturb Using Conference See Viewing or Removing Conference Participants,Using Join Using cBarge Viewing or Removing Conference Participants See Using Conference,Placing or Receiving Intercom Calls Press ConfList or Conference ListIf you want to Then Speed Dialing Web pages. See Accessing Your User Options Web Pages,Advanced Call Handling Directory on Your Phone,Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Logging Out of Hunt Groups Remote-in-Use Icon Using a Shared LineUnderstanding Shared Lines Sharing Call Information and BargingUsing Barge to Add Yourself to a Shared-Line Call CBarge and BargeSingle-button and Multi-touch Barge Preventing Others from Viewing or Barging a Shared-Line Call Press PrivateUsing BLF to Determine a Line State Making and Receiving Secure Calls Press Mcid or Malicious Call ID Tracing Suspicious CallsPrioritizing Critical Calls If you ThenTips See Switching an In-Progress Call to Another Phone, Using Cisco Extension MobilityAccess Lists for Mobile Connect, See Answering a Call,If you want to Then See Placing a Call-Additional Options, Using a Handset, Headset, and Speakerphone User Preferences Audio PreferencesUsing AutoAnswer Obtaining a HeadsetUser Preferences Rings Changing Phone SettingsCustomizing Rings and Message Indicators Options Web Pages,Customizing the Phone Screen User Preferences ContrastUser Preferences Background Images Using Call Logs and Directories Using Call LogsState, Using Corporate Directory on Your Phone Directory DialingCorporate Directory exact name can vary Using Personal Directory on Your Phone Press Fast Dial Personal Directory Personal Fast Dials Accessing Voice Messages Customizing Rings and Message Indicators,System, Accessing Voice Messages If you want to Then do this Using the User Options Web PagesAccessing Your User Options Web Pages Options DeviceIf you want to Then do this after you log Configuring Features and Services on the WebUsing Personal Directory on the Web Choose User Options Personal Address BookChoose User Options Device Click Service URL Click Delete SelectedChoose User Options Fast Dials Click Add NewSetting Up Speed Dials on the Web Using the Address Book Synchronization ToolSee Configuring Fast Dials on the Web, Choose User Options DeviceClick Speed Dials Setting Up Phone Services on the Web Click Phone ServicesControlling User Settings on the Web ServicesChoose User Options User Settings Controlling Line Settings on the Web Click Line SettingsChange the audible Setting Up Phones and Access Lists for Mobile Connect Choose User Options Mobility Settings Access ListsIf you want to Then do this after you log Choose User Options Mobility Settings Remote Destinations Click Remote DestinationsUsing Cisco WebDialer Web Pages,Phone, choose Network Configuration Host Name Understanding Additional Configuration Options Using a Shared Line,If you Then For more information See Using Cisco Extension See Using AutoAnswer,See Using BLF to Determine a Line Advanced Call HandlingTroubleshooting Your Phone General TroubleshootingSymptom Explanation Viewing Phone Administration Data Using the Quality Reporting ToolIf you are asked to Then Cisco One-Year Limited Hardware Warranty Terms OL-17709-01 Index OL-17709-01 Page OL-17709-01 Page OL-17709-01 Page OL-17709-01 Page USA