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Contents
Getting Started 1
Using this Guide 1
Finding Additional Information 2
Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2
Safety and Performance Information 2
Cisco Product Security Overview 3
Accessibility Features 3
Connecting Your Phone 4 | | |
An Overview of Your Phone | 7 | |
Understanding Buttons and Hardware | 7 |
Understanding Lines and Calls | 10 | |
Understanding Line and Call Icons | 11 |
Understanding Phone Screen Features | 12 |
Cleaning the Phone Screen | 12 | |
Understanding Feature Buttons and Menus 13
Accessing the Help System on Your Phone 13
Understanding Feature Availability 14
Understanding SIP vs. SCCP 15
Basic Call Handling 16
Placing a Call—Basic Options 16
Placing a Call—Additional Options 17
Answering a Call 20
Ending a Call 21
Using Hold and Resume 22
Using Mute 23
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)
Contents
Americas Headquarters
Page
Common Phone Tasks
Button Icons
Contents
Viewing or Removing Conference Participants
Using a Handset, Headset, and Speakerphone
Cisco One-Year Limited Hardware Warranty Terms Index
If you want to Then
Using this Guide
Getting Started
Power Outage
Safety and Performance Information
Using External Devices
Finding Additional Information
Cisco Product Security Overview
Accessibility Features
Connecting Your Phone
Adjusting the Handset Rest
Adjusting the Footstand
Registering with Taps
Headset Information
Audio Quality Subjective to the User
Cisco Unified IP Phone 7962G
An Overview of Your Phone
Understanding Buttons and Hardware
Cisco Unified IP Phone 7942G
Description For more information, see
Understanding Lines and Calls
Description
Understanding Line and Call Icons
Icon
Cleaning the Phone Screen
Understanding Phone Screen Features
Icons section on page 11, and Viewing Multiple Calls,
Menus,
Accessing the Help System on Your Phone
Understanding Feature Buttons and Menus
Feature Softkey Line Button Label and Icon
Understanding Feature Availability
Understanding SIP vs. Sccp
Tips
Basic Call Handling
Placing a Call-Basic Options
If you want to Then See
Placing a Call-Additional Options
For more information
Mobility,
Using Cisco Extension
Using Your Personal
Configuring Fast Dials on
Web,
Address Book on
Answer or
Answering a Call
If you want to
Answer
Ending a Call
Tip
EndCall
Using Hold and Resume
Switching Between Multiple Calls
Using Mute
Viewing Multiple Calls
Switching an In-Progress Call to Another Phone
Transferring Calls
Forwarding Calls to Another Number
Sending a Call to a Voice Message System
Settings on the Web,
Using Do Not Disturb
Press CFwdALL or Forward All
User Options Web Pages,
Press DND or Do Not Disturb
Using Conference Features
Making Conference Calls
See Viewing or Removing Conference Participants,
Using Conference
Using Join
Using cBarge
Placing or Receiving Intercom Calls
See Using Conference,
Viewing or Removing Conference Participants
Press ConfList or Conference List
If you want to Then
Advanced Call Handling
Web pages. See Accessing Your User Options Web Pages,
Speed Dialing
Directory on Your Phone,
Picking Up a Redirected Call on Your Phone
Storing and Retrieving Parked Calls
Logging Out of Hunt Groups
Understanding Shared Lines
Using a Shared Line
Remote-in-Use Icon
Sharing Call Information and Barging
Single-button and Multi-touch Barge
Using Barge to Add Yourself to a Shared-Line Call
CBarge and Barge
Press Private
Preventing Others from Viewing or Barging a Shared-Line Call
Using BLF to Determine a Line State
Making and Receiving Secure Calls
Prioritizing Critical Calls
Tracing Suspicious Calls
Press Mcid or Malicious Call ID
If you Then
Tips
Access Lists for Mobile Connect,
Using Cisco Extension Mobility
See Switching an In-Progress Call to Another Phone,
See Answering a Call,
If you want to Then
See Placing a Call-Additional Options,
User Preferences Audio Preferences
Using a Handset, Headset, and Speakerphone
Obtaining a Headset
Using AutoAnswer
Customizing Rings and Message Indicators
Changing Phone Settings
User Preferences Rings
Options Web Pages,
User Preferences Background Images
Customizing the Phone Screen
User Preferences Contrast
Using Call Logs
Using Call Logs and Directories
State,
Corporate Directory exact name can vary
Using Corporate Directory on Your Phone
Directory Dialing
Using Personal Directory on Your Phone
Press Fast Dial
Personal Directory Personal Fast Dials
System,
Accessing Voice Messages
Customizing Rings and Message Indicators,
Accessing Voice Messages
Accessing Your User Options Web Pages
Using the User Options Web Pages
If you want to Then do this
Options Device
Using Personal Directory on the Web
Configuring Features and Services on the Web
If you want to Then do this after you log
Choose User Options Personal Address Book
Click Delete Selected
Choose User Options Device Click Service URL
Click Add New
Choose User Options Fast Dials
Using the Address Book Synchronization Tool
Setting Up Speed Dials on the Web
Click Speed Dials
See Configuring Fast Dials on the Web,
Choose User Options Device
Click Phone Services
Setting Up Phone Services on the Web
Choose User Options User Settings
Controlling User Settings on the Web
Services
Click Line Settings
Controlling Line Settings on the Web
Change the audible
Choose User Options Mobility Settings Access Lists
Setting Up Phones and Access Lists for Mobile Connect
If you want to Then do this after you log
Click Remote Destinations
Choose User Options Mobility Settings Remote Destinations
Web Pages,
Using Cisco WebDialer
Phone, choose Network Configuration Host Name
If you Then For more information
Understanding Additional Configuration Options
Using a Shared Line,
See Using BLF to Determine a Line
See Using AutoAnswer,
See Using Cisco Extension
Advanced Call Handling
Symptom Explanation
Troubleshooting Your Phone
General Troubleshooting
If you are asked to Then
Viewing Phone Administration Data
Using the Quality Reporting Tool
Cisco One-Year Limited Hardware Warranty Terms
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