Denon 7942G manual Transferring Calls, Message System

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Basic Call Handling

Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.

	If you want to...	Then...

	Transfer a call without	1. From an active call, press Transfer.
	talking to the transfer	2.	Enter the target number.
	recipient	2.	Enter the target number.
	recipient	3.	Press Transfer again to complete the transfer or EndCall to cancel.
		3.
		Note If your phone has on-hook transfer enabled, complete the transfer
			by hanging up.

	Talk to the transfer	1.	From an active call, press Transfer.
	recipient before transferring	2.	Enter the target number.
	a call (consult transfer)	2.	Enter the target number.
	a call (consult transfer)	3.	Wait for the transfer recipient to answer.
		3.	Wait for the transfer recipient to answer.
		4.	Press Transfer again to complete the transfer or EndCall to cancel.
		Note If your phone has on-hook transfer enabled, complete the transfer
			by hanging up.

	Transfer two current calls	1. Scroll to highlight any call on the line.
	to each other (direct	2.	Press Select.
	transfer) without staying on	2.	Press Select.
	transfer) without staying on	3.	Repeat this process for the second call.
	the line (SCCP phones only)	3.	Repeat this process for the second call.
	the line (SCCP phones only)
		4.	With one of the selected calls highlighted, press DirTrfr. (To
			display DirTrfr, you might need to press more.)
			The two calls connect to each other and drop you from the call.
		Note If you want to stay on the line with the callers, use Join instead.

	Redirect a call to a voice	Press iDivert. For more information, see Sending a Call to a Voice
	message system	Message System, page 26.

Tips

•If your phone has on-hook transfer enabled, complete the call by hanging up.

•If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again places the call on hold.

•You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold before transferring it.

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)

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Contents Americas Headquarters Page Common Phone Tasks Button Icons Contents Viewing or Removing Conference Participants Using a Handset, Headset, and Speakerphone Cisco One-Year Limited Hardware Warranty Terms Index Using this Guide Getting StartedIf you want to Then Power Outage Safety and Performance InformationUsing External Devices Finding Additional InformationCisco Product Security Overview Accessibility FeaturesConnecting Your Phone Adjusting the Handset Rest Adjusting the FootstandRegistering with Taps Headset InformationAudio Quality Subjective to the User An Overview of Your Phone Understanding Buttons and HardwareCisco Unified IP Phone 7962G Cisco Unified IP Phone 7942G Description For more information, see Understanding Lines and Calls Understanding Line and Call Icons IconDescription Cleaning the Phone Screen Understanding Phone Screen FeaturesIcons section on page 11, and Viewing Multiple Calls, Menus,Accessing the Help System on Your Phone Understanding Feature Buttons and MenusFeature Softkey Line Button Label and Icon Understanding Feature AvailabilityUnderstanding SIP vs. Sccp Basic Call Handling Placing a Call-Basic OptionsTips Placing a Call-Additional Options For more informationIf you want to Then See Mobility, Using Cisco ExtensionUsing Your Personal Configuring Fast Dials onWeb, Address Book onAnswering a Call If you want toAnswer or Answer Ending a CallTip EndCallUsing Hold and Resume Switching Between Multiple Calls Using MuteViewing Multiple Calls Switching an In-Progress Call to Another PhoneTransferring Calls Forwarding Calls to Another Number Sending a Call to a Voice Message SystemSettings on the Web, Using Do Not DisturbPress CFwdALL or Forward All User Options Web Pages,Using Conference Features Making Conference CallsPress DND or Do Not Disturb See Viewing or Removing Conference Participants, Using ConferenceUsing Join Using cBarge Placing or Receiving Intercom Calls See Using Conference,Viewing or Removing Conference Participants Press ConfList or Conference ListIf you want to Then Advanced Call Handling Web pages. See Accessing Your User Options Web Pages,Speed Dialing Directory on Your Phone,Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Logging Out of Hunt Groups Understanding Shared Lines Using a Shared LineRemote-in-Use Icon Sharing Call Information and BargingUsing Barge to Add Yourself to a Shared-Line Call CBarge and BargeSingle-button and Multi-touch Barge Press Private Preventing Others from Viewing or Barging a Shared-Line CallUsing BLF to Determine a Line State Making and Receiving Secure Calls Prioritizing Critical Calls Tracing Suspicious CallsPress Mcid or Malicious Call ID If you ThenTips Access Lists for Mobile Connect, Using Cisco Extension MobilitySee Switching an In-Progress Call to Another Phone, See Answering a Call,If you want to Then See Placing a Call-Additional Options, User Preferences Audio Preferences Using a Handset, Headset, and SpeakerphoneObtaining a Headset Using AutoAnswerCustomizing Rings and Message Indicators Changing Phone SettingsUser Preferences Rings Options Web Pages,Customizing the Phone Screen User Preferences ContrastUser Preferences Background Images Using Call Logs Using Call Logs and DirectoriesState, Using Corporate Directory on Your Phone Directory DialingCorporate Directory exact name can vary Using Personal Directory on Your Phone Press Fast Dial Personal Directory Personal Fast Dials Accessing Voice Messages Customizing Rings and Message Indicators,System, Accessing Voice Messages Accessing Your User Options Web Pages Using the User Options Web PagesIf you want to Then do this Options DeviceUsing Personal Directory on the Web Configuring Features and Services on the WebIf you want to Then do this after you log Choose User Options Personal Address BookClick Delete Selected Choose User Options Device Click Service URLClick Add New Choose User Options Fast DialsUsing the Address Book Synchronization Tool Setting Up Speed Dials on the WebSee Configuring Fast Dials on the Web, Choose User Options DeviceClick Speed Dials Click Phone Services Setting Up Phone Services on the WebControlling User Settings on the Web ServicesChoose User Options User Settings Click Line Settings Controlling Line Settings on the WebChange the audible Choose User Options Mobility Settings Access Lists Setting Up Phones and Access Lists for Mobile ConnectIf you want to Then do this after you log Click Remote Destinations Choose User Options Mobility Settings Remote DestinationsWeb Pages, Using Cisco WebDialerPhone, choose Network Configuration Host Name Understanding Additional Configuration Options Using a Shared Line,If you Then For more information See Using BLF to Determine a Line See Using AutoAnswer,See Using Cisco Extension Advanced Call HandlingTroubleshooting Your Phone General TroubleshootingSymptom Explanation Viewing Phone Administration Data Using the Quality Reporting ToolIf you are asked to Then Cisco One-Year Limited Hardware Warranty Terms OL-17709-01 Index OL-17709-01 Page OL-17709-01 Page OL-17709-01 Page OL-17709-01 Page USA