Denon 7942G manual Viewing Phone Administration Data, Using the Quality Reporting Tool

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Viewing Phone Administration Data

Your system administrator might ask you to access administration data on your phone for troubleshooting purposes.

If you are asked to...	Then...

Access network	Choose		> Network Configuration and select the network
Access network	Choose		> Network Configuration and select the network
configuration data	configuration item that you want to view.

Access status data	Choose		> Status and select the status item that you want to view.
Access status data	Choose		> Status and select the status item that you want to view.

Access phone model	Choose		> Model Information.
Access phone model	Choose		> Model Information.
information

Access phone call and	Choose		> Status > Call Statistics.
voice quality information

Using the Quality Reporting Tool

Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can press QRT or Quality Reporting Tool to submit information to your system administrator. Depending on configuration, use the QRT to:

•Immediately report an audio problem on a current call.

•Select a general problem from a list of categories and choose reason codes.

78	OL-17709-01

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Contents Americas Headquarters Page Common Phone Tasks Button Icons Contents Viewing or Removing Conference Participants Using a Handset, Headset, and Speakerphone Cisco One-Year Limited Hardware Warranty Terms Index If you want to Then Using this GuideGetting Started Using External Devices Safety and Performance InformationPower Outage Finding Additional InformationAccessibility Features Cisco Product Security OverviewConnecting Your Phone Registering with Taps Adjusting the FootstandAdjusting the Handset Rest Headset InformationAudio Quality Subjective to the User Cisco Unified IP Phone 7962G An Overview of Your PhoneUnderstanding Buttons and Hardware Cisco Unified IP Phone 7942G Description For more information, see Understanding Lines and Calls Description Understanding Line and Call IconsIcon Icons section on page 11, and Viewing Multiple Calls, Understanding Phone Screen FeaturesCleaning the Phone Screen Menus,Understanding Feature Buttons and Menus Accessing the Help System on Your PhoneUnderstanding Feature Availability Feature Softkey Line Button Label and IconUnderstanding SIP vs. Sccp Tips Basic Call HandlingPlacing a Call-Basic Options If you want to Then See Placing a Call-Additional OptionsFor more information Using Cisco Extension Mobility,Web, Configuring Fast Dials onUsing Your Personal Address Book onAnswer or Answering a CallIf you want to Tip Ending a CallAnswer EndCallUsing Hold and Resume Using Mute Switching Between Multiple CallsSwitching an In-Progress Call to Another Phone Viewing Multiple CallsTransferring Calls Sending a Call to a Voice Message System Forwarding Calls to Another NumberPress CFwdALL or Forward All Using Do Not DisturbSettings on the Web, User Options Web Pages,Press DND or Do Not Disturb Using Conference FeaturesMaking Conference Calls Using Conference See Viewing or Removing Conference Participants,Using Join Using cBarge Viewing or Removing Conference Participants See Using Conference,Placing or Receiving Intercom Calls Press ConfList or Conference ListIf you want to Then Speed Dialing Web pages. See Accessing Your User Options Web Pages,Advanced Call Handling Directory on Your Phone,Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Logging Out of Hunt Groups Remote-in-Use Icon Using a Shared LineUnderstanding Shared Lines Sharing Call Information and BargingSingle-button and Multi-touch Barge Using Barge to Add Yourself to a Shared-Line CallCBarge and Barge Preventing Others from Viewing or Barging a Shared-Line Call Press PrivateUsing BLF to Determine a Line State Making and Receiving Secure Calls Press Mcid or Malicious Call ID Tracing Suspicious CallsPrioritizing Critical Calls If you ThenTips See Switching an In-Progress Call to Another Phone, Using Cisco Extension MobilityAccess Lists for Mobile Connect, See Answering a Call,If you want to Then See Placing a Call-Additional Options, Using a Handset, Headset, and Speakerphone User Preferences Audio PreferencesUsing AutoAnswer Obtaining a HeadsetUser Preferences Rings Changing Phone SettingsCustomizing Rings and Message Indicators Options Web Pages,User Preferences Background Images Customizing the Phone ScreenUser Preferences Contrast Using Call Logs and Directories Using Call LogsState, Corporate Directory exact name can vary Using Corporate Directory on Your PhoneDirectory Dialing Using Personal Directory on Your Phone Press Fast Dial Personal Directory Personal Fast Dials System, Accessing Voice MessagesCustomizing Rings and Message Indicators, Accessing Voice Messages If you want to Then do this Using the User Options Web PagesAccessing Your User Options Web Pages Options DeviceIf you want to Then do this after you log Configuring Features and Services on the WebUsing Personal Directory on the Web Choose User Options Personal Address BookChoose User Options Device Click Service URL Click Delete SelectedChoose User Options Fast Dials Click Add NewSetting Up Speed Dials on the Web Using the Address Book Synchronization ToolClick Speed Dials See Configuring Fast Dials on the Web,Choose User Options Device Setting Up Phone Services on the Web Click Phone ServicesChoose User Options User Settings Controlling User Settings on the WebServices Controlling Line Settings on the Web Click Line SettingsChange the audible Setting Up Phones and Access Lists for Mobile Connect Choose User Options Mobility Settings Access ListsIf you want to Then do this after you log Choose User Options Mobility Settings Remote Destinations Click Remote DestinationsUsing Cisco WebDialer Web Pages,Phone, choose Network Configuration Host Name If you Then For more information Understanding Additional Configuration OptionsUsing a Shared Line, See Using Cisco Extension See Using AutoAnswer,See Using BLF to Determine a Line Advanced Call HandlingSymptom Explanation Troubleshooting Your PhoneGeneral Troubleshooting If you are asked to Then Viewing Phone Administration DataUsing the Quality Reporting Tool Cisco One-Year Limited Hardware Warranty Terms OL-17709-01 Index OL-17709-01 Page OL-17709-01 Page OL-17709-01 Page OL-17709-01 Page USA